tag:amaysim.statuspage.io,2005:/historyamaysim Status - Incident History2024-03-22T10:48:25+11:00amaysimtag:amaysim.statuspage.io,2005:Incident/201631872024-03-06T20:00:59+11:002024-03-06T20:01:00+11:00Identity Verification Service Maintenance - All docs<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:15</var> AEDT</small><br><strong>Scheduled</strong> - You will be unable to use our identity verification service when signing up to a plan between 7 PM to 8:00 PM AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/201547402024-03-06T06:00:56+11:002024-03-06T06:00:56+11:00Activating or modifying your mobile account<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>18:43</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 10pm and 6am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/200628712024-02-24T23:55:23+11:002024-02-24T23:55:23+11:00Activating or managing your mobile service<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>23:55</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>14:55</var> AEDT</small><br><strong>Update</strong> - We've identified an issue where you might have some trouble activating or making changes to your mobile service. We understand this may be a little frustrating and appreciate your patience.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>14:52</var> AEDT</small><br><strong>Identified</strong> - We've identified an issue where you might have some trouble activating or making changes to your mobile service. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/200138062024-02-19T05:00:59+11:002024-02-19T05:00:59+11:00Activating or modifying your mobile account<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>05:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>03:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>02:49</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 1am and 5am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/199097262024-02-06T06:00:30+11:002024-02-06T06:00:30+11:00Activating or modifying your mobile account<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>23:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>17:13</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 11pm and 6am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/197592782024-01-20T06:01:24+11:002024-01-20T06:01:24+11:00Activating or modifying your mobile account<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>06:01</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>22:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>11:28</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 10pm and 6am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/196413662024-01-11T00:00:22+11:002024-01-11T00:00:22+11:00Identity Verification Service Maintenance - Driver's License<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>00:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>22:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:45</var> AEDT</small><br><strong>Scheduled</strong> - You will be unable to use your Driver's License as a method of identification when signing up to a plan between 10pm and 12am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/194441522023-12-17T01:00:57+11:002023-12-17T01:00:57+11:00Activating or modifying your mobile account<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>01:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>00:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:11</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 12am and 1am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/194232882023-12-15T02:00:23+11:002023-12-15T02:00:23+11:00Activating or modifying your mobile account<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>02:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>00:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:29</var> AEDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>12:35</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 12am and 2am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/193727892023-12-10T06:00:35+11:002023-12-10T06:00:35+11:00Activating or modifying your mobile account<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>22:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:49</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 10pm and 6am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/193011882023-12-05T06:02:14+11:002023-12-05T06:02:14+11:00Activating or modifying your mobile account<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>06:02</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>09:34</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble logging in, buying or activating SIM, or making changes to your mobile service between 10pm to 6am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/192547222023-12-04T05:00:14+11:002023-12-04T05:00:14+11:00Activating or modifying your mobile account<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 10pm to 5am. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/192253242023-11-28T06:01:12+11:002023-11-28T06:01:12+11:00Activating or modifying your mobile account<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>06:01</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>21:46</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 10 PM to 6AM. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/191325272023-11-18T02:00:18+11:002023-11-18T02:00:18+11:00Activating or modifying your mobile account<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>02:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>22:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:14</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 10pm and 2am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/190796682023-11-12T07:00:10+11:002023-11-12T07:00:10+11:00Identity Verification Service Maintenance - All docs<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>07:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>05:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>12:25</var> AEDT</small><br><strong>Scheduled</strong> - You will be unable to use our identity verification service when signing up to a plan between 5 AM to 7 AM AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/190796622023-11-11T07:02:07+11:002023-11-11T07:02:07+11:00Identity Verification Service Maintenance - All docs<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>07:02</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>05:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>12:24</var> AEDT</small><br><strong>Scheduled</strong> - You will be unable to use our identity verification service when signing up to a plan between 5 AM to 7 AM AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/190488252023-11-09T18:32:04+11:002023-11-09T18:32:04+11:00Mobile Network Outage<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>18:32</var> AEDT</small><br><strong>Resolved</strong> - The network has been restored and services are now back on line.<br />Some customers may need to restart their device or turn flight mode on then off.<br />We know the importance of being connected and we’re deeply sorry that your service was interrupted.<br />We thank you for your patience and support.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:47</var> AEDT</small><br><strong>Update</strong> - The recent network outage has been restored and most services should now be back on line. We are aware of phishing scams targeting our customers relating to the recent network outage. Exercise caution and do not click on suspicious links. For updates on your account status use the amaysim app or my amaysim.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:43</var> AEDT</small><br><strong>Update</strong> - The recent network outage has been restored and most services should now be back on line. We are aware of phishing scams targeting our customers relating to the recent network outage. Exercise caution and do not click on suspicious links. For updates on your account status use the amaysim app or my amaysim.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:43</var> AEDT</small><br><strong>Update</strong> - The recent network outage has been restored and most services should now be back on line. We are aware of phishing scams targeting our customers relating to the recent network outage. Exercise caution and do not click on suspicious links. For updates on your account status use the amaysim app or my amaysim.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:42</var> AEDT</small><br><strong>Monitoring</strong> - The recent network outage has been restored and most services should now be back on line. We are aware of phishing scams targeting our customers relating to the recent network outage. Exercise caution and do not click on suspicious links. For updates on your account status use the amaysim app or my amaysim.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:03</var> AEDT</small><br><strong>Identified</strong> - We reiterate our apology to customers for the nationwide service outage that has occurred this morning. Some services are now gradually being restored. This may take a few hours for all services to recover and different services may restore at different sites over that time.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>05:41</var> AEDT</small><br><strong>Investigating</strong> - We're aware of an issue impacting our customers and are working to restore services as quickly as possible. We understand connectivity is important and apologise for any inconvenience caused.</p>tag:amaysim.statuspage.io,2005:Incident/190299342023-11-07T07:00:06+11:002023-11-07T07:00:06+11:00Activating or modifying your mobile account<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:05</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 10pm and 7am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/190145982023-11-05T09:01:19+11:002023-11-05T09:01:19+11:00Identity Verification Service Maintenance - Driver's License<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>09:01</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:11</var> AEDT</small><br><strong>Scheduled</strong> - You will be unable to use your Driver's License as a method of identification when signing up to a plan between 4am and 9am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/190145522023-11-05T06:00:13+11:002023-11-05T06:00:13+11:00Activating or modifying your mobile account<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:06</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 10pm and 6am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/189074822023-10-28T06:01:07+11:002023-10-28T06:01:07+11:00Activating or modifying your mobile account<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>06:01</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>22:02</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>14:59</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 10pm and 6am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/189073642023-10-27T07:01:11+11:002023-10-27T07:01:11+11:00Activating or modifying your mobile account<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>07:01</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>23:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>14:43</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 11pm and 7am AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/187639252023-10-12T22:58:35+11:002023-10-12T22:58:36+11:00Activating or managing your mobile service<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>22:58</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>22:22</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>21:42</var> AEDT</small><br><strong>Investigating</strong> - We've identified an issue where you might have some trouble activating or making changes to your mobile service. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/187275162023-10-10T07:00:23+11:002023-10-10T07:00:23+11:00Activating or modifying your mobile account<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>07:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>23:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>13:07</var> AEDT</small><br><strong>Scheduled</strong> - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 11:00 PM to 7:00 AM AEDT. We understand this may be a little frustrating and appreciate your patience.</p>tag:amaysim.statuspage.io,2005:Incident/187162202023-10-08T08:01:25+11:002023-10-08T08:01:25+11:00Identity Verification Service Maintenance - DVS Platform Migration<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>08:01</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>21:29</var> AEDT</small><br><strong>Scheduled</strong> - "You will be unable to use our identity verification service when signing up to a plan between 12:00 AM to 8:00 AM AEDT. We understand this may be a little frustrating and appreciate your patience."</p>