All Systems Operational
About This Site
You can check this page for information about any planned maintenance or other major outages.
Need more help? Simply visit https://www.amaysim.com.au/help/contact to get in touch.
Uptime over the past 90 days. View historical uptime.
Mobile
Operational
Our website
Operational
Home Internet
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Oct 21, 2026
No incidents reported today.
Oct 20, 2026
No incidents reported.
Oct 19, 2026
Resolved -
The outage affecting services in the Gladstone (4680) area of Queensland has been resolved. All services should now be back to normal.
If your service is still not working, please raise a fault.
Oct 19, 15:32 AEDT
If your service is still not working, please raise a fault.
Oct 19, 15:32 AEDT
Update -
There is an ongoing outage affecting services with the following details:
Affected services: Mobile Voice and Mobile Data.
Affected area: Gladstone (4680) area, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 19, 11:32 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Gladstone (4680) area, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 19, 11:32 AEDT
Update -
There is an ongoing outage affecting services with the following details:
Affected services: Mobile Voice and Mobile Data.
Affected area: Gladstone (4680) area, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 19, 05:42 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Gladstone (4680) area, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 19, 05:42 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Gladstone (4680) area Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Oct 19, 00:03 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Gladstone (4680) area Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Oct 19, 00:03 AEDT
Oct 18, 2026
No incidents reported.
Oct 17, 2026
Completed -
The scheduled maintenance has been completed.
Oct 17, 06:00 AEDT
Oct 17, 06:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 AEDT
Oct 16, 22:00 AEDT
Scheduled -
Due to necessary maintenance scheduled for tonight, we will not be able to immediately process new Home Internet orders between 10pm and 6am AEDT. We understand this may be a little frustrating and appreciate your patience.
Oct 16, 10:36 AEDT
Oct 16, 10:36 AEDT
Oct 16, 2026
Resolved -
We are pleased to advise that the outage impacting services in Karuah (2324) area New South Wales has been resolved. All services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Oct 16, 15:52 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Oct 16, 15:52 AEDT
Update -
There is an ongoing service disruption affecting mobile voice and mobile data services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Karuah (2324) area, New South Wales.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
We apologise for the inconvenience this is causing you and appreciate your patience.
Oct 16, 15:03 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Karuah (2324) area, New South Wales.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
We apologise for the inconvenience this is causing you and appreciate your patience.
Oct 16, 15:03 AEDT
Update -
There is an ongoing disruption affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Karuah (2324) area, New South Wales.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the inconvenience this is causing and appreciate your patience.
Oct 16, 09:22 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Karuah (2324) area, New South Wales.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the inconvenience this is causing and appreciate your patience.
Oct 16, 09:22 AEDT
Update -
There is an ongoing disruption affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Karuah (2324) area, New South Wales.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the inconvenience this is causing and appreciate your patience.
Oct 16, 03:31 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Karuah (2324) area, New South Wales.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the inconvenience this is causing and appreciate your patience.
Oct 16, 03:31 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Karuah (2324) area, New South Wales.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Oct 15, 21:43 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Karuah (2324) area, New South Wales.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Oct 15, 21:43 AEDT
Resolved -
The outage affecting services in Mossman (4873) and Newell (4873) areas in Queensland has been resolved. All services should now be back to normal.
If your service is still not working, please raise a fault.
Oct 16, 12:01 AEDT
If your service is still not working, please raise a fault.
Oct 16, 12:01 AEDT
Update -
There is an ongoing service disruption due to an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Mossman (4873) and Newell (4873) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 16, 11:03 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Mossman (4873) and Newell (4873) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 16, 11:03 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Mossman (4873) and Newell (4873) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 16, 05:22 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Mossman (4873) and Newell (4873) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 16, 05:22 AEDT
Update -
There is an ongoing disruption affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Mossman (4873) and Newell (4873) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 15, 23:32 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Mossman (4873) and Newell (4873) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 15, 23:32 AEDT
Update -
amaysim is working on restoring an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Mossman (4873) and Newell (4873) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Oct 15, 22:32 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Mossman (4873) and Newell (4873) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Oct 15, 22:32 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Mossman (4873) and Newell (4873) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Oct 15, 17:53 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Mossman (4873) and Newell (4873) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Oct 15, 17:53 AEDT
Completed -
The scheduled maintenance has been completed.
Oct 16, 03:00 AEDT
Oct 16, 03:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:00 AEDT
Oct 15, 20:00 AEDT
Scheduled -
Due to necessary maintenance scheduled for tonight, you might have some trouble activating, modifying, or recharging your SIM plan, and setting up Number Link between 8pm and 3am AEDT. We understand this may be a little frustrating and appreciate your patience.
Oct 15, 10:53 AEDT
Oct 15, 10:53 AEDT
Oct 15, 2026
Oct 14, 2026
Resolved -
The outage affecting services in Callemondah (4680) and Clinton (4680) areas in Queensland has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Oct 14, 23:02 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Oct 14, 23:02 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Callemondah (4680) and Clinton (4680) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 14, 18:52 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Callemondah (4680) and Clinton (4680) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 14, 18:52 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data.
Affected area: Callemondah (4680) and Clinton (4680) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi. If the service is still not working, please raise a fault.
We apologise for the disruption this is causing and appreciate your patience.
Oct 14, 13:02 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Callemondah (4680) and Clinton (4680) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi. If the service is still not working, please raise a fault.
We apologise for the disruption this is causing and appreciate your patience.
Oct 14, 13:02 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Callemondah (4680) and Clinton (4680) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Oct 14, 07:24 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Callemondah (4680) and Clinton (4680) areas, Queensland.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Oct 14, 07:24 AEDT
Resolved -
The outage affecting services in Alice Springs (0870), Connellan (0873) and Larapinta (NT) (0875) areas Northern Territory has been resolved and all services should now be back to normal.
Emergency Call service (000) status: fully operational.
If your service is still not working, please raise a fault.
Oct 14, 16:42 AEDT
Emergency Call service (000) status: fully operational.
If your service is still not working, please raise a fault.
Oct 14, 16:42 AEDT
Update -
There is an ongoing outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Alice Springs (0870), Connellan (0873) and Larapinta (NT) (0875) areas, Northern Territory.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Oct 13, 19:23 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Alice Springs (0870), Connellan (0873) and Larapinta (NT) (0875) areas, Northern Territory.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Oct 13, 19:23 AEDT
Update -
There is an ongoing disruption affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Alice Springs (0870), Connellan (0873) and Larapinta (NT) (0875) areas, Northern Territory.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 13, 13:31 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Alice Springs (0870), Connellan (0873) and Larapinta (NT) (0875) areas, Northern Territory.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 13, 13:31 AEDT
Update -
There is an ongoing disruption affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Alice Springs (0870), Connellan (0873), and Larapinta (NT) (0875) areas in the Northern Territory.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 13, 07:51 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Alice Springs (0870), Connellan (0873), and Larapinta (NT) (0875) areas in the Northern Territory.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 13, 07:51 AEDT
Update -
There is an ongoing disruption affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Alice Springs (0870), Connellan (0873), and Larapinta (NT) (0875) areas in the Northern Territory.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 13, 02:02 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Alice Springs (0870), Connellan (0873), and Larapinta (NT) (0875) areas in the Northern Territory.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Oct 13, 02:02 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Alice Springs (0870), Connellan (0873) and Larapinta (NT) (0875) areas, Northern Territory.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Oct 12, 20:23 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Alice Springs (0870), Connellan (0873) and Larapinta (NT) (0875) areas, Northern Territory.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Oct 12, 20:23 AEDT
Resolved -
We are pleased to advise that the outage impacting services in Alice Springs area Northern Territory has been resolved and all services should now be back to normal.
Emergency Call service (000) status: fully operational.
If your service is still not working, please raise a fault.
Oct 14, 13:52 AEDT
Emergency Call service (000) status: fully operational.
If your service is still not working, please raise a fault.
Oct 14, 13:52 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: NBN Data.
Affected area: Alice Springs area, Northern Territory.
Cause: Resolution efforts are underway in collaboration with external partners.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.
We apologise for the disruption and appreciate your patience while the issue is being resolved.
Oct 13, 19:42 AEDT
Affected services: NBN Data.
Affected area: Alice Springs area, Northern Territory.
Cause: Resolution efforts are underway in collaboration with external partners.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.
We apologise for the disruption and appreciate your patience while the issue is being resolved.
Oct 13, 19:42 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: NBN Data.
Affected area: Alice Springs area, Northern Territory.
Cause: Resolution efforts are underway in collaboration with external partners.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.
We apologise for the disruption and appreciate your patience during this time.
Oct 13, 14:03 AEDT
Affected services: NBN Data.
Affected area: Alice Springs area, Northern Territory.
Cause: Resolution efforts are underway in collaboration with external partners.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.
We apologise for the disruption and appreciate your patience during this time.
Oct 13, 14:03 AEDT
Update -
There is an ongoing outage affecting services as detailed below:
Affected services: NBN Data.
Affected area: Alice Springs area, Northern Territory.
Cause: Resolution efforts are underway in collaboration with external partners.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.
We apologise for the disruption and appreciate your patience.
Oct 13, 08:11 AEDT
Affected services: NBN Data.
Affected area: Alice Springs area, Northern Territory.
Cause: Resolution efforts are underway in collaboration with external partners.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.
We apologise for the disruption and appreciate your patience.
Oct 13, 08:11 AEDT
Update -
amaysim is working on restoring an outage affecting services:
Affected services: NBN Data.
Affected area: Alice Springs area, Northern Territory.
Cause: Resolution efforts are underway in collaboration with external partners.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.
We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Oct 13, 02:31 AEDT
Affected services: NBN Data.
Affected area: Alice Springs area, Northern Territory.
Cause: Resolution efforts are underway in collaboration with external partners.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.
We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Oct 13, 02:31 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: NBN Data.
Affected area: East Side (0870) and Gillen (0870) areas, Northern Territory.
Cause: Resolution efforts are underway involving external support.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Oct 12, 23:23 AEDT
Affected services: NBN Data.
Affected area: East Side (0870) and Gillen (0870) areas, Northern Territory.
Cause: Resolution efforts are underway involving external support.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Oct 12, 23:23 AEDT
Oct 13, 2026
Oct 12, 2026
Oct 11, 2026
Resolved -
This incident has been resolved.
Oct 11, 17:53 AEDT
Oct 11, 17:53 AEDT
Identified -
We're currently experiencing delays in completing activation for new NBN connections. Our team is actively working with the provider to resolve this as quickly as possible. We understand this may be a little frustrating and appreciate your patience.
Oct 11, 13:32 AEDT
Oct 11, 13:32 AEDT
Oct 10, 2026
Completed -
The scheduled maintenance has been completed.
Oct 10, 08:00 AEDT
Oct 10, 08:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 AEDT
Oct 9, 22:00 AEDT
Scheduled -
Due to necessary maintenance scheduled for tonight, we will not be able to immediately process new Home Internet orders between 10pm and 8am AEDT. We understand this may be a little frustrating and appreciate your patience.
Oct 9, 08:51 AEDT
Oct 9, 08:51 AEDT
Oct 9, 2026
Resolved -
We are pleased to advise that the outage impacting services in Hernani (2453) and Merriwa (2329) areas New South Wales has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Oct 9, 16:51 AEDT
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Oct 9, 16:51 AEDT
Investigating -
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data.
Affected area: Hernani (2453) and Merriwa (2329) areas, New South Wales.
Cause: Collaborating with a service provider to resolve the issue.
Emergency Call Service (000): Coverage is currently unavailable due to this outage. Emergency calls can be made where other mobile provider coverage exists or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Oct 9, 15:12 AEDT
Affected services: Mobile Voice and Mobile Data.
Affected area: Hernani (2453) and Merriwa (2329) areas, New South Wales.
Cause: Collaborating with a service provider to resolve the issue.
Emergency Call Service (000): Coverage is currently unavailable due to this outage. Emergency calls can be made where other mobile provider coverage exists or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Oct 9, 15:12 AEDT
Oct 8, 2026
No incidents reported.
Oct 7, 2026
No incidents reported.