We are pleased to advise that the outage impacting services in Richmond Valley - Coastal, NSW has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Posted Nov 18, 2025 - 01:21 AEDT
Update
There is an ongoing disruption affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data. Affected area: Richmond Valley - Coastal, NSW. Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Nov 18, 2025 - 00:42 AEDT
Investigating
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Richmond Valley - Coastal, NSW. Cause: Unplanned equipment failure. Emergency Call Service (000): Coverage is currently unavailable due to this outage. Emergency calls can be made where other mobile provider coverage exists or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.