The outage impacting services in Hervey Bay, QLD has been resolved and all services should now be back to normal.
Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Posted Nov 26, 2025 - 16:31 AEDT
Update
There is an ongoing outage affecting services with the following details:
Affected services: Mobile Voice and Mobile Data. Affected area: Hervey Bay, QLD. Cause: Damaged Equipment/Infrastructure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Posted Nov 26, 2025 - 09:21 AEDT
Update
There is an ongoing outage affecting services with the following details:
Affected services: Mobile Voice and Mobile Data. Affected area: Hervey Bay, QLD. Cause: Damaged Equipment/Infrastructure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Posted Nov 25, 2025 - 09:31 AEDT
Update
There is an ongoing disruption affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data. Affected area: Hervey Bay, QLD. Cause: Damaged Equipment/Infrastructure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Nov 24, 2025 - 09:42 AEDT
Update
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data. Affected area: Hervey Bay, QLD. Cause: Damaged equipment or infrastructure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Nov 23, 2025 - 10:01 AEDT
Update
amaysim is working on restoring an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Hervey Bay, QLD. Cause: Damaged equipment or infrastructure. Emergency Call Service (000): Coverage is lost due to this outage. Emergency calls can be made where other mobile provider coverage is available or via WiFi.
We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Posted Nov 22, 2025 - 12:41 AEDT
Update
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data. Affected area: Hervey Bay, QLD. Cause: Damaged Equipment/Infrastructure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Nov 22, 2025 - 10:21 AEDT
Update
There is an ongoing outage affecting services with the following details:
Affected services: Mobile Voice and Mobile Data. Affected area: Hervey Bay, QLD. Cause: Damaged Equipment/Infrastructure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Nov 21, 2025 - 10:31 AEDT
Update
There is an ongoing outage affecting services with the following details:
Affected services: Mobile Voice and Mobile Data. Affected area: Hervey Bay, QLD. Cause: Damaged Equipment/Infrastructure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Nov 20, 2025 - 10:51 AEDT
Update
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data. Affected area: Hervey Bay, QLD. Cause: Damaged Equipment/Infrastructure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service experience and appreciate your patience.
Posted Nov 20, 2025 - 05:02 AEDT
Update
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data. Affected area: Hervey Bay, QLD. Cause: Damaged Equipment/Infrastructure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Nov 19, 2025 - 23:22 AEDT
Update
amaysim is working on restoring an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Hervey Bay, QLD. Cause: Damaged equipment or infrastructure. Emergency Call Service (000): Coverage is currently unavailable due to this outage. Emergency calls can be made where other mobile provider coverage exists or via WiFi.
We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Posted Nov 19, 2025 - 17:32 AEDT
Investigating
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Hervey Bay, QLD. Cause: Power outages. Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.