Remote Outage in Menai Hills WA 6320

Incident Report for amaysim

Resolved

[Nov 11, 2025 - 19:38 AEDT] We are pleased to advise that the outage impacting services in Menai Hills, WA has been resolved. All services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Posted Nov 12, 2025 - 17:21 AEDT

Update

We are pleased to advise that the outage impacting services in Menai Hills, WA has been resolved. All services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Posted Nov 11, 2025 - 19:40 AEDT

Update

There is an ongoing outage affecting services as detailed below:

Affected services: NBN - Voice & Internet.
Affected area: Menai Hills, WA.
Cause: Power outages.
Emergency Call Service (000): Under Investigation.

We are working with the relevant providers, monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your services and appreciate your patience.
Posted Nov 11, 2025 - 17:33 AEDT

Investigating

amaysim is aware of an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected area: Menai Hills WA 6320.
Cause: Power outages.
Emergency Call Service (000): under investigation.

Our teams are actively working to restore the services as a priority. We will keep you informed with the progress.
Posted Nov 11, 2025 - 13:03 AEDT