Remote Outage in Fisher, Healy, Kalkadoon, Menzies, Mica Creek, Miles End, Mornington, Mount Isa City, Parkside, Pioneer, The Gap, Townview, Winston - QLD 4825

Incident Report for amaysim

Resolved

The outage impacting services in Kalkadoon, The Gap, Mount Isa, QLD has been resolved. All services should now be back to normal.

If your service is still not working, please raise a fault.

The Emergency Call service (000) is operational.
Posted Dec 30, 2025 - 18:34 AEDT

Update

There is an ongoing outage affecting services with details as follows:

Affected services: NBN - Voice & Internet.
Affected area: Kalkadoon, The Gap, Mount Isa - QLD 4825.
Cause: Power outage.
Emergency Call Service (000): Under investigation.
Restoration of NBN services depends on the return of commercial power supply.

We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Posted Dec 30, 2025 - 15:41 AEDT

Update

amaysim is working on restoring an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected area: Kalkadoon, The Gap, Mount Isa - QLD 4825.
Cause: Power outage.
Emergency Call Service (000): Under investigation.
Restoration of NBN services depends on the return of commercial power supply.

We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Posted Dec 30, 2025 - 10:49 AEDT

Update

amaysim is working on restoring an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected area: Kalkadoon, The Gap - QLD 4825.
Cause: Power outage.
Emergency Call Service (000): Under investigation.
Restoration of NBN services depends on the return of commercial power supply.

We appreciate your patience as we work to resolve the situation.
We will provide regular updates as more information becomes available.
Posted Dec 30, 2025 - 10:16 AEDT

Update

amaysim is working on restoring an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected area: Kalkadoon, The Gap - QLD 4825.
Cause: Power outage.
Emergency Call Service (000): Under investigation.
Restoration of NBN services depends on the return of commercial power supply.

We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Posted Dec 30, 2025 - 06:40 AEDT

Investigating

amaysim is aware of an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected area: Fisher, Healy, Kalkadoon, Menzies, Mica Creek, Miles End, Mornington, Mount Isa City, Parkside, Pioneer, The Gap, Townview, Winston - QLD 4825.
Cause: Under investigation.
Emergency Call Service (000): Under investigation.

Our teams are actively working to restore the services as a priority. We will keep you informed with the progress. Thank you for your understanding.
Posted Dec 30, 2025 - 01:40 AEDT