Amaysim can advise that the outage impacting customers in Cairns - North QLD has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We apologize for the impact the outage had on our customers and thank them for their patience.
Posted Sep 09, 2025 - 08:12 AEST
Update
amaysim is aware of an outage affecting services for customers in Cairns - North, QLD due to unplanned equipment failure. There is no new information since the last update, but the issue is confirmed to be impacting Mobile Voice and Mobile Data services. The teams are working urgently to identify the affected services and restore them as soon as possible. Customers are thanked for their patience while the situation is being resolved as a priority. Regular updates will be provided as more information becomes available.
Posted Sep 09, 2025 - 03:20 AEST
Update
amaysim is aware of an outage affecting services to customers in Cairns - North, QLD due to unplanned equipment failure. The outage is impacting Mobile Voice and Mobile Data. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to identify which services have been affected and to restore them as soon as possible. At this time, the duration of the resolution is unknown, but we are prioritizing resources to address the issue. We appreciate customers' patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Posted Sep 08, 2025 - 21:41 AEST
Investigating
amaysim is aware of an outage affecting services for customers in Cairns - North, QLD. We apologize for the inconvenience this is causing. Our teams are working urgently to identify the cause and determine which services are impacted. We are doing everything possible to restore services as quickly as we can. At this time, the resolution timeframe is unknown, but we are prioritizing resources to address the issue. Regular updates will be provided as more information becomes available, and we thank customers for their patience.