Remote Outage in Eyre Peninsula and South West, SA

Incident Report for amaysim

Resolved

Amaysim can advise that the outage impacting customers in Eyre Peninsula and South West SA has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We're sorry for the impact the outage had on our customers and thank them for their patience.
Posted Sep 02, 2025 - 02:52 AEST

Update

amaysim is aware of an outage affecting services to customers in Eyre Peninsula and South West, SA due to power outages. The outage is impacting Mobile Voice and Mobile Data. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to identify which services have been affected and to restore them as soon as possible. At this time, the duration of the resolution is unknown, but we are prioritizing resources to address the issue. We appreciate customers' patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Posted Sep 01, 2025 - 21:42 AEST

Investigating

amaysim is aware of an outage affecting services for customers in Eyre Peninsula and South West, SA. We apologize for the inconvenience this is causing. Our teams are working urgently to identify the cause and determine which services are impacted. We are doing everything possible to restore services as quickly as we can. At this time, the resolution timeframe is unknown, but we are prioritizing resources to address the issue. Regular updates will be provided as more information becomes available, and we thank customers for their patience.
Posted Sep 01, 2025 - 21:22 AEST