The outage impacting services in Whitsunday, QLD has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Posted Jan 22, 2026 - 15:32 AEDT
Update
amaysim is working on restoring an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Whitsunday, QLD. Cause: Power outages. Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.
We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Posted Jan 22, 2026 - 02:12 AEDT
Investigating
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Whitsunday, QLD. Cause: Power outages. Emergency Call Service (000): Coverage is currently unavailable due to this outage. Emergency calls can be made where other mobile provider coverage exists or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.