Amaysim can advise that the outage impacting customers in Tablelands (East) - Kuranda QLD has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We apologize for the impact the outage had on our customers and thank them for their patience.
Posted Sep 10, 2025 - 16:31 AEST
Update
amaysim is aware of an outage affecting services to customers in Tablelands (East) - Kuranda, QLD due to unplanned equipment failure. The outage is impacting Mobile Voice and Mobile Data. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to identify which services have been affected and to restore them as soon as possible. At this time, the duration of the resolution is unknown, but we are prioritizing resources to address the issue. We appreciate customers' patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Posted Sep 10, 2025 - 12:51 AEST
Investigating
amaysim is aware of an outage affecting services to customers in Tablelands (East) - Kuranda, QLD due to unplanned equipment failure. The outage is impacting Mobile Voice and Mobile Data. The company apologizes for the inconvenience caused and is working urgently to identify the affected services and restore them as soon as possible. The time required to resolve the issue is currently unknown, but resources are being prioritized to address it. Customers are thanked for their patience, and regular updates will be provided as more information becomes available.