The outage affecting services in Mossman (4873) and Newell (4873) areas in Queensland has been resolved. All services should now be back to normal.
If your service is still not working, please raise a fault.
Posted Oct 16, 2026 - 12:01 AEDT
Update
There is an ongoing service disruption due to an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Mossman (4873) and Newell (4873) areas, Queensland. Cause: Unplanned equipment failure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Oct 16, 2026 - 11:03 AEDT
Update
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data. Affected area: Mossman (4873) and Newell (4873) areas, Queensland. Cause: Unplanned equipment failure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Oct 16, 2026 - 05:22 AEDT
Update
There is an ongoing disruption affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Mossman (4873) and Newell (4873) areas, Queensland. Cause: Unplanned equipment failure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Oct 15, 2026 - 23:32 AEDT
Update
amaysim is working on restoring an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Mossman (4873) and Newell (4873) areas, Queensland. Cause: Unplanned equipment failure. Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Posted Oct 15, 2026 - 22:32 AEDT
Investigating
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Mossman (4873) and Newell (4873) areas, Queensland. Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.