Remote Outage in New South Wales and Queensland areas

Incident Report for amaysim

Resolved

The outage affecting services in New South Wales and Queensland has been resolved. All services should now be back to normal.

If your service is still not working, please raise a fault.

Thank you for your patience during this time.

Posted Apr 10, 2026 - 16:01 AEST

Investigating

amaysim is aware of an outage affecting services:

Affected services: NBN Data.
Affected area: New South Wales and Queensland areas.
Cause: Resolution efforts are underway in collaboration with external partners.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.

Posted Apr 10, 2026 - 14:33 AEST