Remote Outage in Innisfail - Cassowary Coast, QLD

Incident Report for amaysim

Resolved

The outage impacting services in DUNK ISLAND, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.

Posted Dec 31, 2025 - 09:13 AEDT

Investigating

amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress. Thank you for your understanding.

Posted Dec 30, 2025 - 16:52 AEDT