Amaysim can advise that the outage impacting customers in Port Stephens NSW has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We apologize for the impact the outage had on our customers and thank them for their patience.
Posted Sep 01, 2025 - 17:32 AEST
Investigating
amaysim is aware of an outage affecting services for customers in Port Stephens, NSW due to unplanned equipment failure. The outage is impacting Mobile Voice and Mobile Data. The company apologizes for the inconvenience caused. Teams are working urgently to identify the affected services and restore them as soon as possible. The time required to resolve the issue is currently unknown, but resources are being prioritized to fix it. Customers are thanked for their patience, and regular updates will be provided as more information becomes available.