The outage impacting services in Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Newcastle, Port Stephens, Upper Hunter, NSW has been resolved. All services should now be back to normal.
Emergency Call service (000) status: Please ensure this service is working. If your service is still not working, kindly raise a fault.
Posted Nov 05, 2025 - 19:42 AEDT
Update
amaysim is working on restoring an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Newcastle, Port Stephens, Upper Hunter, NSW. Cause: Underground fibre break. Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.
We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Posted Nov 05, 2025 - 19:02 AEDT
Update
amaysim is working on restoring an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Newcastle, Port Stephens, Upper Hunter, NSW. Cause: Underground fibre break. Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.
We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Posted Nov 05, 2025 - 15:52 AEDT
Investigating
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Upper Hunter, NSW. Cause: Aerial fibre break. Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.