The outage impacting services in Latrobe Valley, VIC has been resolved and all services should now be back to normal.
If your service is still not working, kindly raise a fault.
Posted Jan 13, 2026 - 15:31 AEDT
Update
There is an ongoing outage affecting services with the following details:
Affected services: Mobile Voice and Mobile Data. Affected area: Latrobe Valley, VIC. Cause: Unplanned equipment failure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on you and appreciate your patience.
Posted Jan 13, 2026 - 10:02 AEDT
Investigating
amaysim is aware of an outage affecting services. Further details below:
Affected services: Mobile Voice and Mobile Data. Affected area: Latrobe Valley, VIC. Cause: Unplanned equipment failure. Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi. Our teams are actively working to restore services as a priority. We will keep you informed with the progress.