We are pleased to advise that the outage impacting services in Innisfail - Cassowary Coast, QLD has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Posted Dec 19, 2025 - 14:52 AEDT
Update
There is an ongoing disruption affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data. Affected area: Innisfail - Cassowary Coast, QLD. Cause: Unplanned equipment failure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service experience and appreciate your patience.
Posted Dec 18, 2025 - 22:31 AEDT
Update
There is an ongoing disruption affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data. Affected area: Innisfail - Cassowary Coast, QLD. Cause: Unplanned equipment failure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Dec 18, 2025 - 16:42 AEDT
Update
There is an ongoing disruption affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Innisfail - Cassowary Coast, QLD. Cause: Unplanned equipment failure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Dec 18, 2025 - 11:01 AEDT
Update
There is an ongoing outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Innisfail - Cassowary Coast, QLD. Cause: Unplanned equipment failure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Posted Dec 18, 2025 - 05:11 AEDT
Investigating
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Innisfail - Cassowary Coast, QLD. Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress.