The outage impacting services in South Coast, NSW has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Posted Jan 17, 2026 - 16:52 AEDT
Update
There is an ongoing outage affecting services with the following details:
Affected services: Mobile Voice and Mobile Data. Affected area: South Coast, NSW. Cause: Unplanned equipment failure. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the disruption this is causing and appreciate your patience.
Posted Jan 17, 2026 - 11:12 AEDT
Update
There is an ongoing disruption affecting services due to an unplanned equipment failure:
Affected services: Mobile Voice and Mobile Data. Affected area: South Coast, NSW. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Jan 17, 2026 - 05:21 AEDT
Investigating
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: South Coast, NSW. Cause: Unplanned equipment failure. Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.