Remote Outage in Outback - North and East, SA

Incident Report for amaysim

Resolved

We are pleased to advise that the outage impacting services in Outback - North and East, SA has been resolved. All services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Posted Dec 19, 2025 - 02:11 AEDT

Update

There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Outback - North and East, SA.
Cause: Working with an external provider to resolve.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We are monitoring the situation closely and will keep you updated. Thank you for your patience.
Posted Dec 19, 2025 - 00:52 AEDT

Investigating

amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Outback - North and East, SA.
Cause: Collaborating with a service provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress. Thank you for your understanding.
Posted Dec 18, 2025 - 19:11 AEDT