We are pleased to advise that the outage impacting services in Warrnambool, VIC has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Posted Dec 13, 2025 - 05:51 AEDT
Update
There is an ongoing disruption affecting services due to an unplanned equipment failure:
Affected services: Mobile Voice and Mobile Data. Affected area: Warrnambool, VIC. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Dec 13, 2025 - 04:01 AEDT
Investigating
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Warrnambool, VIC. Cause: Unplanned equipment failure. Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress.