Remote Outage in Bendoc (3888) and Bombala (2632) areas New South Wales/Victoria

Incident Report for amaysim

Resolved

The outage impacting services in Bendoc (3888) and Bombala (2632) areas New South Wales/Victoria has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.
Posted Apr 12, 2026 - 18:02 AEST

Update

There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bendoc (3888) and Bombala (2632) areas in New South Wales/Victoria.
Cause: Working with an external provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We are monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your service and appreciate your patience.
Posted Apr 12, 2026 - 14:31 AEST

Update

There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bendoc (3888) and Bombala (2632) areas in New South Wales/Victoria.
Cause: Working with an external provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We are monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your service and appreciate your patience.
Posted Apr 12, 2026 - 08:51 AEST

Update

There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bendoc (3888) and Bombala (2632) areas in New South Wales/Victoria.
Cause: Working with an external provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We are monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your service and appreciate your patience.
Posted Apr 12, 2026 - 03:02 AEST

Update

There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bendoc (3888) and Bombala (2632) areas in New South Wales/Victoria.
Cause: Working with an external provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We are monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your service and appreciate your patience.
Posted Apr 11, 2026 - 21:21 AEST

Investigating

amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bendoc (3888) and Bombala (2632) areas New South Wales/Victoria.
Cause: Working with an external provider to resolve.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Posted Apr 11, 2026 - 15:32 AEST