amaysim can advise that the outage impacting customers in Richmond Valley - Coastal, NSW, has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We're sorry for the impact the outage had on our customers and thank them for their patience.
Posted Sep 17, 2025 - 13:57 AEST
Identified
amaysim is aware of an outage impacting services to customers in Richmond Valley - Coastal, NSW. We're sorry for the impact this is having on our customers. Our teams are working urgently to confirm the cause, and which services have been impacted. We are doing everything we can to restore services as soon as possible. At this stage, we don't know how long it will take to resolve the situation, but we are prioritising our resources to fix the issue. We will provide regular updates as more information becomes available and thank customers for their patience.