Regional Outage in Upper Murray exc. Albury, NSW

Incident Report for amaysim

Resolved

Amaysim can advise that the outage impacting customers in Upper Murray excluding Albury NSW has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We apologize for the impact the outage had on our customers and thank them for their patience.
Posted Aug 31, 2025 - 21:03 AEST

Update

amaysim is aware of an outage affecting services for customers in Upper Murray excluding Albury, NSW, caused by unplanned equipment failure. The outage is impacting Mobile Voice and Mobile Data services. The teams are working urgently to identify the affected services and restore them as soon as possible. The time required to resolve the issue is currently unknown, but resources are being prioritized to address it. Customers are thanked for their patience, and regular updates will be provided as more information becomes available.
Posted Aug 31, 2025 - 12:32 AEST

Update

amaysim is aware of an outage affecting services to customers in Upper Murray excluding Albury, NSW, caused by unplanned equipment failure. The outage is impacting Mobile Voice and Mobile Data services. The teams are working urgently to identify the affected services and restore them as soon as possible. The time required to resolve the issue is currently unknown, but resources are being prioritized to fix it. Customers are thanked for their patience, and regular updates will be provided as more information becomes available.
Posted Aug 31, 2025 - 02:32 AEST

Update

amaysim is aware of an outage affecting services to customers in Upper Murray excluding Albury, NSW, caused by unplanned equipment failure. There is no new information since the last update, but the issue is confirmed to be impacting Mobile Voice and Mobile Data services. The teams are working urgently to identify the affected services and restore them as soon as possible. Customers are thanked for their patience while the situation is being resolved as a priority. Regular updates will be provided as more information becomes available.
Posted Aug 31, 2025 - 00:32 AEST

Update

amaysim is aware of an outage affecting services to customers in Upper Murray excluding Albury, NSW, caused by unplanned equipment failure. There is no new information since the last update, but the issue is confirmed to be impacting Mobile Voice and Mobile Data services. The teams are working urgently to identify the affected services and restore them as soon as possible. Customers are thanked for their patience while the situation is being resolved as a priority. Regular updates will be provided as more information becomes available.
Posted Aug 30, 2025 - 18:52 AEST

Update

amaysim is aware of an outage affecting services for customers in Upper Murray excluding Albury, NSW, caused by unplanned equipment failure. There is no new information since the last update, but the issue is confirmed to be impacting Mobile Voice and Mobile Data services. The teams are working urgently to identify the affected services and restore them as quickly as possible. Customers are thanked for their patience while the situation is being prioritized, and regular updates will be provided as more information becomes available.
Posted Aug 30, 2025 - 13:02 AEST

Investigating

amaysim is aware of an outage affecting services to customers in Upper Murray excluding Albury, NSW, caused by unplanned equipment failure. The outage is impacting Mobile Voice and Mobile Data services. The teams are working urgently to identify the affected services and restore them as soon as possible. The time required to resolve the issue is currently unknown, but resources are being prioritized to fix the problem. Customers are thanked for their patience, and regular updates will be provided as more information becomes available.
Posted Aug 30, 2025 - 07:13 AEST