The outage impacting services in Cairns - North, QLD has been resolved and all services should now be back to normal.
If your service is still not working, please raise a fault.
Thank you for your patience.
Posted Dec 12, 2025 - 23:02 AEDT
Update
There is an ongoing disruption affecting services with the following details:
Affected services: Mobile Voice and Mobile Data. Affected area: Cairns - North, QLD. Cause: Underground fibre break. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Dec 12, 2025 - 12:12 AEDT
Update
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data. Affected area: Cairns - North, QLD. Cause: Underground fibre break.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service experience and appreciate your patience.
Posted Dec 12, 2025 - 06:32 AEDT
Update
There is an ongoing outage affecting services as detailed below:
Affected services: Mobile Voice and Mobile Data. Affected area: Cairns - North, QLD. Cause: Underground fibre break.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
We apologise for the impact this is having on your service and appreciate your patience.
Posted Dec 12, 2025 - 00:41 AEDT
Update
amaysim is working on restoring an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Cairns - North, QLD. Cause: Underground fibre break. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Posted Dec 11, 2025 - 18:51 AEDT
Investigating
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Cairns - North, QLD. Cause: Under investigation. Emergency Call Service (000): Coverage is lost due to this outage. Emergency calls can be made where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.