Regional Outage in Upper Goulburn Valley, VIC

Incident Report for amaysim

Resolved

Amaysim can advise that the outage impacting customers in Upper Goulburn Valley VIC has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault. We apologize for the impact the outage had on our customers and thank them for their patience.
Posted Aug 25, 2025 - 15:32 AEST

Update

amaysim is aware of an outage affecting services for customers in Upper Goulburn Valley, VIC due to unplanned equipment failure. There is no new information since the last update, but the issue is confirmed to be impacting Mobile Voice and Mobile Data services. The teams are working urgently to identify the affected services and restore them as soon as possible. Customers are thanked for their patience while the situation is being resolved as a priority. Regular updates will be provided as more information becomes available.
Posted Aug 25, 2025 - 13:32 AEST

Update

amaysim is aware of an outage affecting services to customers in Upper Goulburn Valley, VIC due to unplanned equipment failure. There is no new information since the last update, but the issue is confirmed to be impacting Mobile Voice and Mobile Data. The teams are working urgently to identify the affected services and restore them as soon as possible. Customers are thanked for their patience while the situation is being resolved as a priority. Regular updates will be provided as more information becomes available.
Posted Aug 24, 2025 - 13:52 AEST

Update

amaysim is aware of an outage affecting services to customers in Upper Goulburn Valley, VIC due to unplanned equipment failure. There is no new information since the last update, but the issue is confirmed to be impacting Mobile Voice and Mobile Data. The teams are working urgently to identify the affected services and restore them as soon as possible. Customers are thanked for their patience while the situation is being resolved as a priority. Regular updates will be provided as more information becomes available.
Posted Aug 24, 2025 - 08:01 AEST

Update

amaysim is aware of an outage affecting services for customers in Upper Goulburn Valley, VIC due to unplanned equipment failure. There is no new information since the last update, but the issue is confirmed to be impacting Mobile Voice and Mobile Data services. The teams are working urgently to identify the affected services and restore them as soon as possible. Customers are thanked for their patience while the situation is being resolved as a priority. Regular updates will be provided as more information becomes available.
Posted Aug 24, 2025 - 02:21 AEST

Update

amaysim is aware of an outage affecting services for customers in Upper Goulburn Valley, VIC due to unplanned equipment failure. There is no new information since the last update, but the issue is confirmed to be impacting Mobile Voice and Mobile Data services. The teams are working urgently to identify the affected services and restore them as soon as possible. Customers are thanked for their patience while the situation is being resolved as a priority. Regular updates will be provided as more information becomes available.
Posted Aug 23, 2025 - 20:31 AEST

Update

amaysim is aware of an outage affecting services to customers in Upper Goulburn Valley, VIC due to unplanned equipment failure. The outage is impacting Mobile Voice and Mobile Data. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to identify which services have been affected and to restore them as soon as possible. At this time, the duration of the resolution is unknown, but we are prioritizing resources to address the issue. We appreciate customers' patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Posted Aug 23, 2025 - 14:52 AEST

Investigating

amaysim is aware of an outage affecting services to customers in Upper Goulburn Valley, VIC. The outage is currently under investigation. Teams are working urgently to identify the cause and determine which services have been impacted. Efforts are focused on restoring services as quickly as possible. At this time, the duration of the resolution is unknown, but resources are being prioritized to address the issue. Regular updates will be provided as more information becomes available, and customers are thanked for their patience.
Posted Aug 23, 2025 - 14:02 AEST