We are pleased to advise that the outage impacting services in Coffs Harbour, Upper Hunter, NSW has been resolved and all services should now be back to normal.
The Emergency Call service (000) is operational.
If your service is still not working, please raise a fault.
Posted Dec 24, 2025 - 18:51 AEDT
Update
There is an ongoing disruption affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Coffs Harbour, Upper Hunter, NSW. Cause: Collaboration with an external provider to resolve the issue. Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
We are closely monitoring the situation and will keep you updated. Thank you for your patience.
Posted Dec 24, 2025 - 16:42 AEDT
Investigating
amaysim is aware of an outage affecting services:
Affected services: Mobile Voice and Mobile Data. Affected area: Coffs Harbour, Upper Hunter, NSW. Cause: Collaborating with service providers to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.