Activating or modifying your mobile account
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 2024 - 10:55 AEDT
Investigating - You might experience some trouble activating, or making changes to your mobile service. We're working on resolving this ASAP. We understand this may be a little frustrating and appreciate your patience.
Nov 21, 2024 - 00:38 AEDT
Uptime over the past 90 days. View historical uptime.
Mobile Operational
Our website Operational
Home Internet Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Activating your Home Internet Account Nov 21, 2024 20:00 - Nov 22, 2024 04:00 AEDT
Due to scheduled maintenance tonight, we will not be able to immediately process new Home Internet orders between 8pm and 4am AEDT. We understand this may be a little frustrating and appreciate your patience.
Posted on Nov 20, 2024 - 11:29 AEDT
Past Incidents
Nov 21, 2024

Unresolved incident: Activating or modifying your mobile account.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
Activating or modifying your mobile account
Resolved - This incident has been resolved.
Nov 19, 12:06 AEDT
Investigating - You might experience some trouble activating, or making changes to your mobile service. We understand this may be a little frustrating and appreciate your patience.
Nov 19, 11:15 AEDT
Nov 18, 2024
Identity Verification Service Maintenance - Australian Passport
Completed - The scheduled maintenance has been completed.
Nov 18, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 00:00 AEDT
Scheduled - You will be unable to use your Australian Passport as a method of identification when signing up to a plan between 12am and 2am AEDT. We understand this may be a little frustrating and appreciate your patience.
Nov 16, 21:54 AEDT
Nov 17, 2024

No incidents reported.

Nov 16, 2024
Activating your Home Internet Account
Completed - The scheduled maintenance has been completed.
Nov 16, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:00 AEDT
Scheduled - Due to scheduled maintenance tonight, we will not be able to immediately process new Home Internet orders between 10pm and 8am AEDT. We understand this may be a little frustrating and appreciate your patience.
Nov 15, 16:34 AEDT
Nov 15, 2024
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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