amaysim Status

Regional outage in Gascoyne, Central West and Lower West region, WA

Update - There is an ongoing outage affecting services as detailed below:

Affected services: NBN - Voice & Internet.
Affected areas: Gascoyne, Central West and Lower West region, WA.
Cause: Power outages.
Emergency Call Service (000): Under investigation.

We are working with our service providers, monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your service experience and appreciate your patience.
Dec 17, 2025 - 02:48 AEDT

Update - We are sorry that services are still disrupted by an outage affecting services. There has been no new information on the outage since our last update.

Affected services: NBN - Voice & Internet.
Affected areas: Gascoyne, Central West and Lower West region, WA.
Cause: Power outages.
Emergency Call Service (000): Under investigation.

We are working with the relevant provider, monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your service and appreciate your patience.
Dec 16, 2025 - 15:54 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: NBN - Voice & Internet.
Affected areas: Gascoyne, Central West and Lower West region, WA.
Cause: Power outages.
Emergency Call Service (000): Under investigation.

We are working with our service providers, monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your services and appreciate your patience.
Dec 16, 2025 - 00:02 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: NBN - Voice & Internet.
Affected areas: Gascoyne, Central West and Lower West region, WA.
Cause: Power outages.
Emergency Call Service (000): Under investigation.

We are working with the relevant provider, monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your service and appreciate your patience.
Dec 15, 2025 - 22:45 AEDT

Update - There is an ongoing outage affecting services with details as follows:

Affected services: NBN - Voice & Internet.
Affected areas: Gascoyne, Central West and Lower West region, WA.
Cause: Power outages.
Emergency Call Service (000): Under investigation.

We are working with our service providers, monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your services and appreciate your patience.
Dec 15, 2025 - 16:41 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected areas: Gascoyne, Central West and Lower West region, WA.
Cause: Power outages.
Emergency Call Service (000): Under investigation.

We are working with the relevant provider, monitoring the situation closely and will keep you updated. We appreciate your patience and understanding during this time.
Dec 15, 2025 - 10:28 AEDT

Investigating - amaysim is aware of outages affecting services:

Affected services: NBN - Voice & Internet.
Affected areas: Gascoyne, Central West and Lower West region, WA.
Cause: Power outages.
Emergency Call Service (000): Under investigation.

Our teams are actively working to restore the services as a priority. We will keep you informed with the progress.
Dec 15, 2025 - 04:39 AEDT

Regional outage in Riddells Creek, Victoria 3431

Update - There is an ongoing outage affecting services:

Affected services: NBN - Voice & Internet.
Affected area: Riddells Creek, Victoria 3431.
Cause: A potential hardware fault has been identified as the likely cause of the outage. Technicians are on-site and working to restore the affected NBN services as a priority.
Emergency Call Service (000): Under investigation.

We apologise for the disruption this is causing and appreciate your patience.
Dec 17, 2025 - 02:24 AEDT

Update - amaysim is aware of outages affecting services:

Affected services: NBN - Voice & Internet.
Affected areas: Riddells Creek, Victoria, 3431.
Cause: A potential hardware fault has been identified as the likely cause of the outage.
Technicians are now on-site and are working to restore the affected NBN services as a priority.
Emergency Call Service (000): Under investigation.

We are actively working to restore the services as a priority and will keep you informed of the progress. Your understanding is appreciated.
Dec 16, 2025 - 21:36 AEDT

Investigating - amaysim is aware of outages affecting services:

Affected services: NBN - Voice & Internet.
Affected areas: Riddells Creek, Victoria, 3431.
Cause: A potential hardware fault has been identified.
Emergency Call Service (000): Under investigation.

Our teams are actively working to restore the services as a priority. We will keep you informed with the progress. Your understanding is appreciated.
Dec 16, 2025 - 18:37 AEDT

Regional Outage in Great Lakes, NSW

Update - There is an ongoing disruption affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Great Lakes, NSW.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 16, 2025 - 20:21 AEDT

Update - There is an ongoing disruption to services due to an outage:

Affected services: Mobile Voice and Mobile Data.
Affected area: Great Lakes, NSW.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 15, 2025 - 20:31 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Great Lakes, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Dec 15, 2025 - 15:04 AEDT

Update - There is an ongoing disruption to services due to an outage:

Affected services: Mobile Voice and Mobile Data.
Affected area: Great Lakes, NSW.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 09, 2025 - 16:03 AEDT

Update - There is an ongoing disruption affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Great Lakes, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 08, 2025 - 16:22 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Great Lakes, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Dec 05, 2025 - 23:24 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Great Lakes, NSW.
Cause: Power outages.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 05, 2025 - 17:42 AEDT

About This Site

You can check this page for information about any planned maintenance or other major outages.
Need more help? Simply visit https://www.amaysim.com.au/help/contact to get in touch.

Uptime over the past 90 days. View historical uptime.

Mobile Operational

90 days ago

99.78 % uptime

Today

Our website Operational

90 days ago

100.0 % uptime

Today

Home Internet Operational

90 days ago

98.78 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 17, 2025

Unresolved incidents: Regional outage in Riddells Creek, Victoria 3431, Regional outage in Gascoyne, Central West and Lower West region, WA.

Dec 16, 2025

Remote Outage in Biloela, QLD

Resolved - The outage impacting services in Biloela, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Dec 16, 10:02 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Biloela, QLD.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 16, 06:52 AEDT

Planned NBN Maintenance

Completed - The scheduled maintenance has been completed.
Dec 16, 06:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 20:00 AEDT

Scheduled - Due to necessary maintenance scheduled for tonight, we will not be able to immediately process new Home Internet orders between 8pm and 6am AEDT. We understand this may be a little frustrating and appreciate your patience.
Dec 15, 10:38 AEDT

Dec 15, 2025

Remote outage at Carnarvon, WA, 6701

Resolved - Please be advised further updates will be shared on CS1866650.
Dec 15, 23:47 AEDT

Update - There is an ongoing outage affecting services:

Affected services: NBN - Voice & Internet.
Affected areas: Carnarvon, Geraldton, Dongara, Cape Burney, Moonyoonooka, Walkaway, Wandina, Greenough, Narngulu, Rudds Gully, Georgina, Mount Hill, South Greenough, Bootenal, Minnenooka, Northampton, WA.
Cause: Power outage.
Emergency Call Service (000): Under investigation.

We are working with the relevant provider, monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your services and appreciate your patience.
Dec 15, 17:15 AEDT

Update - There is an ongoing outage affecting services with details as follows:

Affected services: NBN - Voice & Internet.
Affected areas: Carnarvon, Geraldton, Dongara, Cape Burney, Moonyoonooka, Walkaway, Wandina, Greenough, Narngulu, Rudds Gully, Georgina, Mount Hill, South Greenough, Bootenal, Minnenooka, Northampton, WA.
Cause: Power Outage.
Emergency Call Service (000): Under Investigation.

We are working with the relevant provider, monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your services and appreciate your patience.
Dec 15, 11:08 AEDT

Update - There is an ongoing disruption affecting services as detailed below:

Affected services: NBN - Voice & Internet.
Affected areas: Carnarvon, Geraldton, Dongara, Cape Burney, Moonyoonooka, Walkaway, Wandina, Greenough, Narngulu, Rudds Gully, Georgina, Mount Hill, South Greenough, Bootenal, Minnenooka, Northampton, WA.
Postcodes: 6525, 6528, 6530, 6531, 6532, 6701.
Cause: Power outage.
Emergency Call Service (000): Under investigation.

We apologise for the inconvenience this is causing and appreciate your patience.
Dec 15, 05:02 AEDT

Update - amaysim is working on restoring an outage affecting services. Updated details on the outage are below:

Affected services: NBN - Voice & Internet.
Affected areas: Carnarvon, Geraldton, Dongara, Cape Burney, Moonyoonooka, Walkaway, Wandina, Greenough, Narngulu, Rudds Gully, Georgina, Mount Hill, South Greenough, Bootenal, Minnenooka, Northampton, WA.
Postcodes: 6525, 6528, 6530, 6531, 6532, 6701.
Cause: Power outage.
We are working with the relevant provider, monitoring the situation closely and will keep you updated.
The local power supplier has provided an estimated time of restoration of 00:00 AEDT on 15/12/2025, however this is subject to change.

We apologise for the impact this outage is having on your services and appreciate your patience.
Dec 14, 23:21 AEDT

Investigating - amaysim is aware of outages affecting services:

Affected services: NBN - Voice & Internet.
Affected areas: Carnarvon, WA.
Postcodes: 6701.
Cause: Power outage.
Emergency Call Service (000): Under investigation.

Our teams are actively working to restore your services as a priority. We will keep you informed of the progress.
Dec 14, 17:41 AEDT

Perth Region, WA Severe Weather

Resolved - This incident has been resolved.
Dec 15, 06:22 AEDT

Update - We are continuing to work on a fix for this issue.
Dec 15, 02:58 AEDT

Identified - Due to severe weather conditions in WA, some customers may be experiencing disruptions to their mobile and NBN services, voice calls, text and internet. We apologise for the inconvenience and thank you for your patience, our team is working to restore service as soon as it is safe to do so.

The next update is scheduled in 6 hours unless a significant development occurs sooner.
Dec 15, 00:58 AEDT

Planned NBN Maintenance

Completed - The scheduled maintenance has been completed.
Dec 15, 06:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 04:00 AEDT

Scheduled - Due to necessary maintenance scheduled for today, we will not be able to immediately process new Home Internet orders between 4am and 6am AEDT. We understand this may be a little frustrating and appreciate your patience.
Dec 12, 22:36 AEDT

Regional outage in Geraldton area and surrounds, WA

Resolved - amaysim can advise that the outage impacting our customers in Geraldton area and surrounds, WA has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault.

Emergency Call service (000) status: The service is operational.
Dec 15, 05:59 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile – Voice & Internet.
Affected areas: Geraldton area and surrounds, WA.
Postcodes: 6528, 6530, 6535.
Cause: Multiple power outages due to storm in WA.
Emergency Call Service (000): Under investigation.
Our team is working on deploying generators, prioritising sites based on impact.

We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Dec 15, 03:34 AEDT

Update - We are sorry that services are still impacted. There has been no new information since our last update.

Affected services: Mobile – Voice & Internet.
Affected areas: Geraldton area and surrounds, WA.
Postcodes: 6528, 6530, 6535.
Cause: Mass local power outage.
Emergency Call Service (000): Under investigation.

We apologise for the inconvenience this is causing and appreciate your patience.
Dec 14, 22:02 AEDT

Update - amaysim is aware of an outage affecting services. Further details below:

Affected services: Mobile – Voice and Internet.
Affected areas: Geraldton area and surrounds, WA.
Postcodes: 6528, 6530, 6535.
Cause: Mass local power outage.
Emergency Call Service (000): Under investigation.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 14, 15:38 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile – Voice and Internet.
Affected areas: Geraldton area and surrounds, WA.
Postcodes: 6528, 6530, 6535.
Cause: Mass local power outage.
Emergency Call Service (000): Under investigation.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Dec 14, 15:24 AEDT

Remote Outage in Mid West, WA

Resolved - We are pleased to advise that the outage impacting services in Mid West, WA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Dec 15, 03:21 AEDT

Update - There is an ongoing disruption affecting services due to an outage:

Affected services: Mobile Voice and Mobile Data.
Affected area: Mid West, WA.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 14, 21:41 AEDT

Update - There is an ongoing disruption to services due to an outage:

Affected services: Mobile Voice and Mobile Data.
Affected area: Mid West, WA.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 14, 16:02 AEDT

Update - There is an ongoing disruption to services due to an outage:

Affected services: Mobile Voice and Mobile Data.
Affected area: Mid West, WA.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 14, 10:21 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Mid West, WA.
Cause: Power outages.
Emergency Call Service (000): Coverage has been lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 14, 04:32 AEDT

Dec 14, 2025

Regional Outage in Dubbo, NSW

Resolved - The outage impacting services in Dubbo, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Dec 14, 13:32 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Dubbo, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 14, 10:22 AEDT

Dec 13, 2025

Planned NBN Maintenance

Completed - The scheduled maintenance has been completed.
Dec 13, 08:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 22:00 AEDT

Scheduled - Due to necessary maintenance scheduled for tonight, we will not be able to immediately process new Home Internet orders between 10pm and 8am AEDT. We understand this may be a little frustrating and appreciate your patience.
Dec 11, 17:11 AEDT

Regional Outage in Warrnambool, VIC

Resolved - We are pleased to advise that the outage impacting services in Warrnambool, VIC has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Dec 13, 05:51 AEDT

Update - There is an ongoing disruption affecting services due to an unplanned equipment failure:

Affected services: Mobile Voice and Mobile Data.
Affected area: Warrnambool, VIC.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 13, 04:01 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Warrnambool, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Dec 12, 22:22 AEDT

Dec 12, 2025

Regional Outage in Cairns - North, QLD

Resolved - The outage impacting services in Cairns - North, QLD has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

Thank you for your patience.
Dec 12, 23:02 AEDT

Update - There is an ongoing disruption affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Cairns - North, QLD.
Cause: Underground fibre break.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 12, 12:12 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Cairns - North, QLD.
Cause: Underground fibre break.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service experience and appreciate your patience.
Dec 12, 06:32 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Cairns - North, QLD.
Cause: Underground fibre break.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 12, 00:41 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Cairns - North, QLD.
Cause: Underground fibre break.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Dec 11, 18:51 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Cairns - North, QLD.
Cause: Under investigation.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 11, 18:12 AEDT

Regional Outage in Colac - Corangamite, Glenelg - Southern Grampians, Warrnambool, VIC

Resolved - We are pleased to advise that the outage impacting services in Colac - Corangamite, Glenelg - Southern Grampians, Warrnambool, VIC has been resolved.

All services should now be back to normal. We're sorry for the impact this is having on your customers and thank you for your patience.
Dec 12, 17:04 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Colac - Corangamite, Glenelg - Southern Grampians, Warrnambool, VIC.
Cause: Working with an external provider to resolve.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Dec 10, 20:02 AEDT

Dec 11, 2025

Dec 10, 2025

Regional Outage in Great Lakes, NSW

Resolved - The outage impacting services in Great Lakes, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Dec 10, 12:32 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Great Lakes, NSW.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Dec 9, 20:11 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Great Lakes, NSW.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 9, 14:22 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Great Lakes, NSW.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 9, 08:43 AEDT

Dec 9, 2025

Dec 8, 2025

Regional Outage in Lower Murray, NSW

Resolved - We are pleased to advise that the outage impacting services in Lower Murray, Mildura, NSW, VIC has been resolved. All services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Dec 8, 17:02 AEDT

Update - There is an ongoing disruption affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lower Murray, Mildura, NSW, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this disruption. amaysim customers will only be able to call Emergency Services if they are within coverage of another mobile network or can call via WiFi.

We apologise for the inconvenience and appreciate your patience.
Dec 8, 09:52 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lower Murray, Mildura, NSW, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We apologise for the disruption and appreciate your patience.
Dec 8, 04:02 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lower Murray, Mildura, NSW, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Dec 7, 16:31 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lower Murray, NSW.
Cause: Unplanned equipment failure.

Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Dec 7, 13:42 AEDT

Regional Outage in Griffith - Murrumbidgee (West), NSW

Resolved - We are pleased to advise that the outage impacting services in Griffith - Murrumbidgee (West), NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Dec 8, 15:01 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Griffith - Murrumbidgee (West), NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Dec 7, 21:31 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Griffith - Murrumbidgee (West), NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Dec 7, 10:02 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Griffith - Murrumbidgee (West), NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 6, 21:41 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Griffith - Murrumbidgee (West), NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 6, 15:52 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Griffith - Murrumbidgee (West), NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 6, 01:52 AEDT

Regional Outage in Richmond Valley - Hinterland, NSW

Resolved - The outage impacting services in Richmond Valley - Hinterland, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Dec 8, 14:02 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Richmond Valley - Hinterland, NSW.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 8, 12:21 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Richmond Valley - Hinterland, NSW.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 8, 06:32 AEDT

Regional Outage in Inverell - Tenterfield, NSW

Resolved - The outage impacting services in Inverell - Tenterfield, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Dec 8, 12:31 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Inverell - Tenterfield, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 8, 08:11 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Inverell - Tenterfield, NSW.
Cause: Power outages.
Emergency Call Service (000): Coverage has been lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 8, 02:22 AEDT

Regional Outage in Armidale, NSW

Resolved - The outage impacting services in Armidale, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Dec 8, 06:32 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Armidale, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 8, 05:01 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Armidale, NSW.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 7, 23:22 AEDT

Dec 7, 2025

Regional Outage in Lake Macquarie - West, NSW

Resolved - We are pleased to advise that the outage impacting services in Lake Macquarie - West, NSW has been resolved. All services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Dec 7, 18:11 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lake Macquarie - West, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 7, 16:21 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lake Macquarie - West, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 7, 10:31 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lake Macquarie - West, NSW.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 7, 04:41 AEDT

Planned Mobile Maintenance

Completed - The scheduled maintenance has been completed.
Dec 7, 09:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 18:00 AEDT

Scheduled - Due to necessary maintenance scheduled for tonight, you might have some trouble activating or making changes to your mobile service between 6 Dec, 6 PM until 7 Dec 9:30 AM AEDT. We understand this may be a little frustrating and appreciate your patience.
Dec 5, 15:52 AEDT

Regional Outage in Rouse Hill - McGraths Hill, NSW

Resolved - The outage impacting services in Rouse Hill - McGraths Hill, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Dec 7, 02:31 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Rouse Hill - McGraths Hill, NSW.
Cause: Power outages.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Dec 6, 23:41 AEDT

Dec 6, 2025

Interruption affecting Home Internet Service

Resolved - This incident has been resolved.
Dec 6, 09:33 AEDT

Identified - We've identified an issue with new broadband services in multiple locations. We're currently investigating this as a priority and will update this page when we know more.
Dec 5, 13:43 AEDT

Dec 5, 2025

Dec 4, 2025

Planned Mobile Maintenance

Completed - The scheduled maintenance has been completed.
Dec 4, 08:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:30 AEDT

Scheduled - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 9:30pm and 8am AEDT. We understand this may be a little frustrating and appreciate your patience.
Dec 3, 13:02 AEDT

Regional Outage in Brisbane, QLD

Resolved - This incident has been resolved.
Dec 4, 01:00 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: NBN - Internet.
Affected area: Brisbane, QLD
Cause: Under investigation.

Our teams are actively working to restore the services as a priority. We will keep you informed with the progress. Thank you for your understanding.
Dec 3, 15:25 AEDT

Dec 3, 2025

Remote Outage in West Pilbara, WA

Resolved - The outage impacting services in West Pilbara, WA has been resolved and all services should now be back to normal.

Emergency Call service (000) status: Please note that if your service is still not working, kindly raise a fault.
Dec 3, 21:14 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: West Pilbara, WA.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation.
We will provide regular updates as more information becomes available.
Dec 3, 16:41 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: West Pilbara, WA.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Dec 3, 03:01 AEDT

Update - There is an ongoing disruption affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: West Pilbara, WA.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on you and appreciate your patience.
Dec 2, 21:11 AEDT

Update - There is an ongoing disruption to services due to an outage:

Affected services: Mobile Voice and Mobile Data.
Affected area: West Pilbara, WA.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Dec 2, 15:22 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: West Pilbara, WA.
Cause: Power outages.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress. Thank you for your understanding.
Dec 2, 03:51 AEDT

Regional Outage in Montville, QLD - 4560

Resolved - We are pleased to advise that services have been restored. If you encounter any further issues please raise a case against the individual service via the portal.
Dec 3, 00:10 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected area: Montville, QLD - 4560.
Cause: Under investigation.
Emergency Call Service (000): Under investigation.

Our teams are actively working to restore the services as a priority. We will keep you informed with the progress. Thank you for your understanding.
Dec 2, 18:27 AEDT

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