amaysim Status

Jan 22, 2026

Resolved - We are pleased to advise that the outage impacting services in Swan, WA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 22, 00:41 AEDT

Update - There is an ongoing disruption affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Swan, WA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service experience and appreciate your patience.
Jan 22, 00:12 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Swan, WA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Jan 21, 18:23 AEDT

Jan 21, 2026

Regional Outage in Grampians, VIC

Resolved - The outage impacting services in Grampians, VIC has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 21, 01:52 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Grampians, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Jan 20, 21:31 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Grampians, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 20, 15:42 AEDT

Jan 20, 2026

Remote Outage in Charters Towers - Ayr - Ingham, QLD

Resolved - The outage impacting services in Charters Towers, Ayr, and Ingham, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 20, 17:51 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Charters Towers - Ayr - Ingham, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Jan 20, 16:42 AEDT

Update - There is an ongoing service disruption due to an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Charters Towers - Ayr - Ingham, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Jan 20, 10:51 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Charters Towers - Ayr - Ingham, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Jan 20, 05:01 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Charters Towers - Ayr - Ingham, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Jan 19, 23:22 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Charters Towers - Ayr - Ingham, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 19, 17:32 AEDT

Jan 19, 2026

Regional Outage in South Coast, NSW

Resolved - We are pleased to advise that the outage impacting services in South Coast, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 19, 22:02 AEDT

Update - There is an ongoing disruption affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: South Coast, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on you and appreciate your patience.
Jan 19, 11:22 AEDT

Update - There is an ongoing disruption to services due to an outage:

Affected services: Mobile Voice and Mobile Data.
Affected area: South Coast, NSW.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Jan 19, 05:32 AEDT

Update - There is an ongoing disruption to services due to an outage:

Affected services: Mobile Voice and Mobile Data.
Affected area: South Coast, NSW.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Jan 18, 23:52 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: South Coast, NSW.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Jan 18, 18:02 AEDT

Regional Outage in South Coast, NSW

Resolved - We are pleased to advise that the outage impacting services in South Coast, NSW has been resolved and all services should now be back to normal.

The status of the Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 19, 21:21 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: South Coast, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Jan 19, 14:41 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: South Coast, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Jan 18, 15:51 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: South Coast, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Jan 18, 15:02 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: South Coast, NSW.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service experience and appreciate your patience.
Jan 18, 13:01 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: South Coast, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Jan 18, 07:15 AEDT

Update - There is an ongoing disruption to services due to an outage:

Affected services: Mobile Voice and Mobile Data.
Affected area: South Coast, NSW.
Cause: Power outages.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Jan 18, 01:22 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: South Coast, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Jan 17, 19:43 AEDT

Regional Outage in Far North, QLD

Resolved - The outage impacting services in Far North, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 19, 20:11 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Far North, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Jan 19, 17:41 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Far North, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on you and appreciate your patience.
Jan 19, 16:11 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Far North, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on you and appreciate your patience.
Jan 19, 10:31 AEDT

Update - There is an ongoing disruption affecting services due to an unplanned equipment failure:

Affected services: Mobile Voice and Mobile Data.
Affected area: Far North, QLD.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service experience and appreciate your patience.
Jan 19, 04:41 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Far North, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 18, 23:02 AEDT

Regional Outage in Armidale, Inverell - Tenterfield, NSW

Resolved - We are pleased to advise that the outage impacting services in Armidale, Inverell - Tenterfield, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 19, 00:01 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Armidale, Inverell - Tenterfield, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Jan 18, 21:12 AEDT

Jan 18, 2026

Remote Outage in Yorke Peninsula, SA

Resolved - We are pleased to advise that the outage impacting services in Yorke Peninsula, SA has been resolved. All services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 18, 13:51 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Yorke Peninsula, SA.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 18, 09:02 AEDT

Remote Outage in Yorke Peninsula, SA

Resolved - The outage impacting services in Yorke Peninsula, SA has been resolved and all services should now be back to normal.

Emergency Call service (000) status: fully operational.

If your service is still not working, please raise a fault.
Jan 18, 13:32 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Yorke Peninsula, SA.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress. Your understanding is appreciated.
Jan 18, 13:12 AEDT

Remote Outage in Charters Towers - Ayr - Ingham, QLD

Resolved - The outage impacting services in Charters Towers, Ayr, and Ingham, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 18, 01:02 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Charters Towers - Ayr - Ingham, QLD.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 17, 20:22 AEDT

Jan 17, 2026

Regional Outage in Illawarra Catchment Reserve, NSW

Resolved - The outage impacting services in Illawarra Catchment Reserve, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 17, 21:42 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Illawarra Catchment Reserve, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress. Thank you for your understanding.
Jan 17, 17:52 AEDT

Regional Outage in South Coast, NSW

Resolved - The outage impacting services in South Coast, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 17, 16:52 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: South Coast, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Jan 17, 11:12 AEDT

Update - There is an ongoing disruption affecting services due to an unplanned equipment failure:

Affected services: Mobile Voice and Mobile Data.
Affected area: South Coast, NSW.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Jan 17, 05:21 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: South Coast, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 16, 23:41 AEDT

Jan 16, 2026

Regional Outage in Gladstone, QLD

Resolved - We are pleased to advise that the outage impacting services in Gladstone, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 16, 21:41 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Gladstone, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Jan 16, 16:41 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Gladstone, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Jan 16, 11:02 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Gladstone, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Jan 16, 05:11 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Gladstone, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 15, 23:32 AEDT

Jan 15, 2026

Jan 14, 2026

Remote Outage in Inverell - Tenterfield, Moree - Narrabri, NSW

Resolved - The outage impacting services in Inverell - Tenterfield, Moree - Narrabri, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 14, 17:22 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Inverell - Tenterfield, Moree - Narrabri, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Jan 14, 11:52 AEDT

Jan 13, 2026

Regional Outage in Latrobe Valley, VIC

Resolved - The outage impacting services in Latrobe Valley, VIC has been resolved and all services should now be back to normal.

If your service is still not working, kindly raise a fault.
Jan 13, 15:31 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Latrobe Valley, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on you and appreciate your patience.
Jan 13, 10:02 AEDT

Investigating - amaysim is aware of an outage affecting services. Further details below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Latrobe Valley, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.

We appreciate your understanding.
Jan 13, 04:11 AEDT

Jan 12, 2026

Regional Outage in Tamworth - Gunnedah, NSW

Resolved - The outage impacting services in Tamworth - Gunnedah, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 12, 15:51 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Tamworth - Gunnedah, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Jan 12, 11:51 AEDT

Update - There is an ongoing disruption to services due to an outage:

Affected services: Mobile Voice and Mobile Data.
Affected area: Tamworth - Gunnedah, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Jan 12, 06:01 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Tamworth - Gunnedah, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is currently unavailable due to this outage. Emergency service calls can be made where other mobile provider coverage exists or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 12, 00:12 AEDT

Regional Outage in Great Lakes, NSW

Resolved - The outage impacting services in Great Lakes, NSW has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.
Jan 12, 07:22 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Great Lakes, NSW.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 12, 06:03 AEDT

Planned Mobile Maintenance

Completed - The scheduled maintenance has been completed.
Jan 12, 06:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:00 AEDT

Scheduled - Due to necessary maintenance scheduled for tonight, you might have some trouble activating or making changes to your mobile service between 10pm and 6am AEDT. We understand this may be a little frustrating and appreciate your patience.
Jan 9, 12:32 AEDT

Impact To Optus Services - Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, 4818

Resolved - We are pleased to advise that the outage impacting services in Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Cairns City, Clifton Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, Toolakea, Yabulu - QLD has been resolved. All services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 12, 05:13 AEDT

Update - There is an ongoing service disruption due to an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected areas: Black River, Bushland Beach, Deeragun, Jensen, Mount Low, and Yabulu - QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under Investigation.

We are working with our service provider, monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your service and appreciate your patience.
Jan 11, 09:14 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected areas: Black River, Bushland Beach, Deeragun, Jensen, Mount Low, and Yabulu - QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under Investigation.

We are working with our service provider, monitoring the situation closely and will keep you updated. Thank you for your patience during this time.
Jan 11, 02:58 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected areas: Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, Toolakea, and Yabulu - QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under investigation.

We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Jan 10, 21:37 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected area: Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Cairns City, Clifton Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, Toolakea, Yabulu - QLD 4818, 4870, 4879.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under Investigation.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Jan 10, 16:33 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected area: Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Cairns City, Clifton Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, Toolakea, Yabulu - QLD 4818, 4870, 4879.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Under Investigation.

We appreciate your patience as we work to resolve the situation. Updates will be provided as more information becomes available.
Jan 10, 10:36 AEDT

Investigating - amaysim is aware of outages affecting services:

Affected services: NBN - Voice & Internet.
Affected areas: Beach Holm, Black River, Bluewater, Bluewater Park, Bushland Beach, Deeragun, Jensen, Lynam, Mount Low, Saunders Beach, Toolakea, Yabulu - QLD.
Size of outage: Significant Local Outage Regional, 4967 NBN services affected, including 532 amaysim customers.
Postcodes: 4818.
Cause: Unplanned equipment failure.
Next update: as soon as possible if there is a change or within 6 hours.
Emergency Call Service (000): Under Investigation.

Our teams are actively working to restore the services as a priority. We will keep you informed with the progress.
Jan 10, 05:41 AEDT

Jan 11, 2026

Remote Outage in Fleurieu - Kangaroo Island, SA

Resolved - The outage impacting services in Fleurieu - Kangaroo Island, SA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 11, 12:51 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Jan 11, 10:11 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service experience and appreciate your patience.
Jan 11, 04:31 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 10, 22:41 AEDT

Jan 10, 2026

Regional Outage in Townsville, QLD

Resolved - The outage impacting services in Townsville, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 10, 21:12 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Townsville, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on you and appreciate your patience.
Jan 10, 16:01 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Townsville, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Jan 10, 11:02 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Townsville, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Jan 10, 10:11 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Townsville, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 10, 04:31 AEDT

Remote Outage in Fleurieu - Kangaroo Island, SA

Resolved - The outage impacting services in Fleurieu - Kangaroo Island, SA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 10, 14:01 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Jan 10, 12:41 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Under investigation.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 10, 12:32 AEDT

Remote Outage in Fleurieu - Kangaroo Island, SA

Resolved - The outage impacting services in Fleurieu - Kangaroo Island, SA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 10, 04:51 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 10, 03:12 AEDT

Jan 9, 2026

Remote Outage in Fleurieu - Kangaroo Island, SA

Resolved - The outage impacting services in Fleurieu - Kangaroo Island, SA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 9, 23:12 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 9, 21:32 AEDT

Regional Outage in Victoria

Resolved - Closing this communication due to the outage being raised as a Mass Disruption Event.

Please follow further updates under the new MDE case CS1873438.
Jan 9, 17:36 AEDT

Investigating - amaysim is aware of an outage affecting services. Further details below:

Affected services: NBN - Voice & Internet.
Affected area: Arcadia South, Baddaginnie, Balmattum, Boho, Creek Junction, Creightons Creek, Dhurringile, Earlston, Euroa, Kelvin View, Kithbrook, Locksley, Longwood, Longwood East, Marraweeney, Miepoll, Moglonemby, Molka, Moorilim, Murchison, Murchison East, Murchison North, Pranjip, Riggs Creek, Strathbogie, Tamleugh, Tatura, Terip Terip, Toolamba, Toolamba West, Upotipotpon, Violet Town, Wahring and Waranga Shores, VIC - 3631, 3670, 3666, 3669, 3610, 3665, 3616, 3719, 3614, 3608.
Cause: Power outages due to severe weather and associated bushfires.
Emergency Call Service (000): Under Investigation.

Our teams are actively working to restore the services as a priority. We will keep you informed with the progress.
Jan 9, 16:18 AEDT

Regional Outage in Innisfail - Cassowary Coast, QLD

Resolved - The outage impacting services in Innisfail - Cassowary Coast, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 9, 14:51 AEDT

Update - There is an ongoing disruption affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Jan 9, 13:22 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Jan 9, 07:42 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Jan 9, 01:50 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Innisfail - Cassowary Coast, QLD.
Cause: Unplanned equipment failure.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Jan 8, 20:11 AEDT

Jan 8, 2026

Regional Outage in Richmond Valley - Hinterland, NSW

Resolved - The outage impacting services in Richmond Valley - Hinterland, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Jan 8, 22:42 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Richmond Valley - Hinterland, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Jan 8, 21:03 AEDT

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