amaysim Status

Nov 17, 2025

Unresolved incidents: Remote Outage in Lachlan Valley, NSW, Regional Outage in Jimboomba, QLD.

Nov 16, 2025

Regional Outage in New South Wales (NSW) and North-East Victoria (VIC)

Resolved - This incident has been resolved.
Nov 16, 21:13 AEDT

Update - The outage impacting amaysim customers in New South Wales (NSW) and North-East Victoria (VIC) has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

The Emergency Call service (000) is fully operational.
Nov 16, 18:39 AEDT

Investigating - amaysim is aware of an outage affecting services. Further details below:

Affected services: NBN - Voice & Internet.
Affected area: Regional New South Wales (NSW) and North-East Victoria (VIC).
NSW: 2795, 2790, 2786, 2787, 2785, 2758, 2847, 2845, 2539, 2537, 2545, 2546, 2536, 2538, 2540, 2680, 2681, 2644, 2642, 2640, 2660, 2641, 2658, 2659.
VIC: 3690, 3691.
Cause: Under investigation.
Emergency Call Service (000): Under investigation.

Our teams are actively working to restore the services as a priority. We will keep you informed with the progress.
Nov 16, 17:13 AEDT

Remote Outage in East Arnhem, NT

Resolved - The outage impacting services in East Arnhem, NT has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 16, 11:02 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: East Arnhem, NT.
Cause: Power outages.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 16, 07:01 AEDT

Regional Outage in Jimboomba, QLD

Resolved - We are pleased to advise that the outage impacting services in Jimboomba, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 16, 10:52 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Jimboomba, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We apologise for the disruption and appreciate your patience.
Nov 16, 08:41 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Jimboomba, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 16, 02:52 AEDT

Remote Outage in Riverina region, NSW and North-East Victoria VIC 2644, 2642, 2640, 2660, 2641, 2658, 2659 3691

Resolved - This incident has been resolved.
Nov 16, 10:25 AEDT

Investigating - The outage impacting amaysim customers in the Riverina region, NSW, and North-East Victoria, VIC, has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

Emergency Call service (000) status: fully operational.
Nov 15, 21:57 AEDT

Issue with Home Internet Service Orders

Resolved - This incident has been resolved.
Nov 16, 10:20 AEDT

Update - There is an ongoing planned maintenance and expected to be completed by 16 Nov 10am. . We understand this may be a little frustrating and appreciate your patience.
Nov 15, 23:27 AEDT

Identified - We've identified an issue where you might have some trouble placing an order to our Home Internet service. We understand this may be a little frustrating and appreciate your patience.
Nov 15, 21:57 AEDT

Regional Outage in Bundaberg, QLD

Resolved - We are pleased to advise that the outage impacting services in Bundaberg, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 16, 05:11 AEDT

Update - There is an ongoing outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bundaberg, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We apologise for the disruption and appreciate your patience.
Nov 16, 04:41 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bundaberg, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 15, 22:52 AEDT

Remote Outage in Bathurst region, NSW, 2795, 2786, 2790, 2787, 2785, 2758, 2847, 2845

Resolved - This incident has been resolved.
Nov 16, 01:58 AEDT

Update - The outage impacting amaysim customers in the Bathurst region, NSW, including postcodes 2795, 2786, 2790, 2787, 2785, 2758, 2847, and 2845, has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

Thank you for your patience during this time.
Nov 15, 22:35 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected area: Bathurst region, NSW, 2795, 2786, 2790, 2787, 2785, 2758, 2847, 2845.
Cause: Under investigation.
Emergency Call Service (000): Under investigation.

Our teams are actively working to restore the services as a priority. We will keep you informed with the progress.
Nov 15, 17:35 AEDT

Planned Mobile Maintenance

Completed - The scheduled maintenance has been completed.
Nov 16, 01:15 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:00 AEDT

Scheduled - Due to necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 6pm 15-Nov and 2:30pm 16-Nov AEDT. We understand this may be a little frustrating and appreciate your patience.
Nov 14, 13:48 AEDT

Nov 15, 2025

Remote Outage in Griffith region, NSW 2680, 2665, 2705, 2681

Resolved - This incident has been resolved.
Nov 15, 23:40 AEDT

Update - The outage impacting amaysim customers in Griffith region NSW has been resolved and all services should now be back to normal.

If your service is still not working, kindly raise a fault.

Thank you for your patience.
Nov 15, 21:57 AEDT

Update - amaysim can advise that the outage impacting our customers in Griffith region NSW has been resolved and all services should now be back to normal.

If your service is still not working, kindly raise a fault.

Thank you for your patience.
Nov 15, 21:54 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected areas: Griffith region, NSW.
Cause: Under investigation.
Emergency Call Service (000): Under investigation.

Our teams are actively working to restore the services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 15, 17:20 AEDT

Remote Outage in Bourke - Cobar - Coonamble, NSW

Resolved - The outage impacting services in Bourke - Cobar - Coonamble, NSW has been resolved. All services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 15, 23:31 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bourke - Cobar - Coonamble, NSW.
Cause: Power outages.

Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 15, 19:02 AEDT

Remote Outage in Nhulunbuy and Yirrkala, NT 0880

Resolved - This incident has been resolved.
Nov 15, 11:38 AEDT

Update - Power has been restored and the router is back online. Services have been restored.

If you are still experiencing issues, please restart your modem. Confirm your services and update your individual cases if any further issues are observed.
Nov 15, 10:43 AEDT

Update - amaysim is working on restoring an outage affecting services:

The issue could not be resolved remotely.
Technicians have been assigned to attend the relevant site to continue troubleshooting.
The technicians are expected to arrive by approximately 13:00 AEDT on 15/11/2025.
Affected services: NBN - Voice & Internet.
Affected area: Nhulunbuy and Yirrkala, NT 0880.
Cause: A potential generator controller fault.
Emergency Call Service (000): Under investigation.

We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Nov 15, 07:04 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected area: Nhulunbuy and Yirrkala, NT 0880.
Cause: A potential issue with the generator controller.
Emergency Call Service (000): Under investigation.

Our teams are actively working to restore the services as a priority. We will keep you informed with the progress.
Nov 15, 02:13 AEDT

Remote Outage in East Arnhem, NT

Resolved - The outage impacting services in East Arnhem, NT has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 15, 10:32 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: East Arnhem, NT.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Nov 15, 06:31 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: East Arnhem, NT.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 15, 00:52 AEDT

Nov 14, 2025

Remote Outage in Grampians, VIC

Resolved - The outage impacting services in Grampians, VIC has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 14, 12:42 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Grampians, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Nov 14, 07:22 AEDT

Regional Outage in Richmond Valley - Hinterland, NSW

Resolved - We are pleased to advise that the outage impacting services in Richmond Valley - Hinterland, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 14, 01:31 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Richmond Valley - Hinterland, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 13, 22:53 AEDT

Nov 13, 2025

Remote Outage in Grampians, VIC

Resolved - The outage impacting services in Grampians, VIC has been resolved and all services should now be back to normal.

Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 13, 08:02 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Grampians, VIC.
Cause: Power outages.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 13, 04:42 AEDT

Nov 12, 2025

Remote Outage in Daly - Tiwi - West Arnhem, NT

Resolved - We are pleased to advise that the outage impacting services in Daly - Tiwi - West Arnhem, NT has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 12, 18:31 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Daly - Tiwi - West Arnhem, NT.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Nov 12, 18:11 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Daly - Tiwi - West Arnhem, NT.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation.
We will provide regular updates as more information becomes available.
Nov 12, 12:22 AEDT

Update - There is an ongoing disruption affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Daly - Tiwi - West Arnhem, NT.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the impact this is having on your service experience and appreciate your patience.
Nov 12, 08:21 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Daly - Tiwi - West Arnhem, NT.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Nov 12, 02:32 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Daly - Tiwi - West Arnhem, NT.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Nov 11, 20:41 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Daly - Tiwi - West Arnhem, NT.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress. Thank you for your understanding.
Nov 11, 15:02 AEDT

Remote Outage in Menai Hills WA 6320

Resolved - [Nov 11, 2025 - 19:38 AEDT] We are pleased to advise that the outage impacting services in Menai Hills, WA has been resolved. All services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 12, 17:21 AEDT

Update - We are pleased to advise that the outage impacting services in Menai Hills, WA has been resolved. All services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 11, 19:40 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: NBN - Voice & Internet.
Affected area: Menai Hills, WA.
Cause: Power outages.
Emergency Call Service (000): Under Investigation.

We are working with the relevant providers, monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your services and appreciate your patience.
Nov 11, 17:33 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: NBN - Voice & Internet.
Affected area: Menai Hills WA 6320.
Cause: Power outages.
Emergency Call Service (000): under investigation.

Our teams are actively working to restore the services as a priority. We will keep you informed with the progress.
Nov 11, 13:03 AEDT

Nov 11, 2025

Nov 10, 2025

No incidents reported.

Nov 9, 2025

Regional Outage in Port Stephens, NSW

Resolved - The outage impacting services in Port Stephens, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 9, 13:03 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Port Stephens, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Nov 9, 09:12 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Port Stephens, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Nov 9, 03:31 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Port Stephens, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 8, 21:42 AEDT

Nov 8, 2025

Remote Outage in Alice Springs, NT

Resolved - The outage impacting services in Alice Springs, NT has been resolved and all services should now be back to normal.

Emergency Call service (000) status: Please raise a fault if your service is still not working.
Nov 8, 17:52 AEDT

Update - There is an ongoing outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Alice Springs, NT.
Cause: Collaboration with an external provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency calls can be made where other mobile provider coverage is available or via WiFi.

We are closely monitoring the situation and will keep you updated. Thank you for your patience.
Nov 8, 12:41 AEDT

Update - There is an ongoing outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Alice Springs, NT.
Cause: Collaboration with an external provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency calls can be made where other mobile provider coverage is available or via WiFi.

We are monitoring the situation closely and will keep you updated. Thank you for your patience.
Nov 8, 06:52 AEDT

Update - There is an ongoing outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Alice Springs, NT.
Cause: Collaboration with an external provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency calls can be made where other mobile provider coverage is available or via WiFi.

We are closely monitoring the situation and will keep you updated. Thank you for your patience.
Nov 8, 01:11 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Alice Springs, NT.
Cause: Collaboration with an external provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 7, 19:21 AEDT

Remote Outage in Kimberley, WA

Resolved - The outage impacting services in Kimberley, WA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 8, 17:51 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Data and Mobile Voice.
Affected area: Kimberley, WA.
Cause: Collaborating with an external provider to resolve the issue.
Emergency Call Service (000): Coverage is currently unavailable due to this outage. Emergency calls can be made where other mobile provider coverage exists or via WiFi.

We are closely monitoring the situation and will keep you updated. Thank you for your patience during this time.
Nov 8, 13:01 AEDT

Update - There is an ongoing outage affecting services:

Mobile Data and Mobile Voice are impacted.
The affected area is Kimberley, WA.
The issue is being addressed in collaboration with an external provider.
Emergency Call Service (000) coverage is currently lost due to this outage. Emergency calls can be made where other mobile provider coverage exists or via WiFi.

We are closely monitoring the situation and will keep you informed. Thank you for your patience.
Nov 8, 08:31 AEDT

Update - There is an ongoing outage affecting services:

Mobile Data and Mobile Voice are impacted.
The affected area is Kimberley, WA.
The issue is being addressed in collaboration with an external provider.
Emergency Call Service (000) coverage is currently lost due to this outage. Emergency calls can be made where other mobile provider coverage exists or via WiFi.

We are closely monitoring the situation and will keep you informed. Thank you for your patience.
Nov 8, 02:51 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Data and Mobile Voice.
Affected area: Kimberley, WA.
Cause: Working with an external provider to resolve.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We are monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your service and appreciate your patience.
Nov 7, 21:02 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Data and Mobile Voice.
Affected area: Kimberley, WA.
Cause: Collaborating with a service provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Nov 7, 15:21 AEDT

Remote Outage in Eyre Peninsula and South West, SA

Resolved - We are pleased to advise that the outage impacting services in Eyre Peninsula and South West, SA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 8, 11:41 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Eyre Peninsula and South West, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Nov 7, 21:02 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Eyre Peninsula and South West, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We apologise for the disruption and appreciate your patience.
Nov 7, 16:41 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Eyre Peninsula and South West, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We apologise for the disruption and appreciate your patience.
Nov 7, 11:01 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Eyre Peninsula and South West, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We apologise for the disruption and appreciate your patience.
Nov 7, 05:11 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Eyre Peninsula and South West, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 6, 23:32 AEDT

Remote Outage in Bourke - Cobar - Coonamble, NSW

Resolved - The outage impacting services in Bourke - Cobar - Coonamble, NSW has been resolved. All services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 8, 02:01 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bourke - Cobar - Coonamble, NSW.
Cause: Power outages.

Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 7, 22:52 AEDT

Nov 7, 2025

Regional Outage in Gladstone, QLD

Resolved - We are pleased to advise that the outage impacting services in Gladstone, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 7, 20:42 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Gladstone, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is currently lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Nov 7, 15:32 AEDT

Planned NBN Maintenance

Completed - This planned outage has been deferred until a later date. We apologies for any inconvenience.
Nov 7, 16:50 AEDT

Scheduled - Due to necessary maintenance scheduled for tonight, we will not be able to immediately process new Home Internet orders between 10pm and 8am AEDT. We understand this may be a little frustrating and appreciate your patience.
Nov 7, 10:49 AEDT

Planned NBN Maintenance

Completed - The scheduled maintenance has been completed.
Nov 7, 04:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 20:00 AEDT

Scheduled - Due to necessary maintenance scheduled for tonight, we will not be able to immediately process new Home Internet orders between 8pm and 4am AEDT. We understand this may be a little frustrating and appreciate your patience.
Nov 5, 09:36 AEDT

Remote Outage in Bourke - Cobar - Coonamble, Dubbo, NSW

Resolved - The outage impacting services in Bourke - Cobar - Coonamble, Dubbo, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 7, 01:31 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bourke - Cobar - Coonamble, Dubbo, NSW.
Cause: Power outages.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 7, 01:12 AEDT

Nov 6, 2025

Regional Outage in Wanneroo, WA

Resolved - We are pleased to advise that the outage impacting services in Wanneroo, WA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 6, 19:31 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Wanneroo, WA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Nov 6, 15:32 AEDT

Regional Outage in Gladstone, QLD

Resolved - We are pleased to advise that the outage impacting services in Gladstone, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 6, 18:16 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Gladstone, QLD.
Cause: Power outages.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 6, 15:02 AEDT

Regional Outage in Bundaberg, QLD

Resolved - This incident has been resolved.
Nov 6, 10:18 AEDT

Update - We are pleased to advise that the outage impacting services in Bundaberg, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 4, 15:51 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bundaberg, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Nov 4, 12:20 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bundaberg, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Nov 3, 12:32 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bundaberg, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service experience and appreciate your patience.
Nov 2, 12:52 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bundaberg, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation.
We will provide regular updates as more information becomes available.
Nov 1, 13:02 AEDT

Update - There is an ongoing disruption affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bundaberg, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We appreciate your patience during this time.
Nov 1, 08:31 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bundaberg, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Nov 1, 02:52 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bundaberg, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Oct 31, 21:01 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bundaberg, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Oct 31, 15:22 AEDT

Regional Outage in Gippsland - South West, VIC

Resolved - The outage impacting services in Gippsland - South West, VIC has been resolved and all services should now be back to normal.

Emergency Call service (000) status: Please raise a fault if your service is still not working.
Nov 6, 07:12 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Gippsland - South West, VIC.
Cause: Power outages.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 6, 01:52 AEDT

Remote Outage in Outback - North, QLD

Resolved - We are pleased to advise that the outage impacting services in Outback - North, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 6, 00:22 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Outback - QLD North.
Cause: Under investigation.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Your understanding is appreciated.
Nov 5, 19:32 AEDT

Nov 5, 2025

Regional Outage in Lachlan Valley, NSW

Resolved - We are pleased to advise that the outage impacting services in Lachlan Valley, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 5, 23:21 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Lachlan Valley, NSW.
Cause: Under investigation.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Your understanding is appreciated.
Nov 5, 19:32 AEDT

Outage in Hunter Valley region and surrounds NSW

Resolved - This incident has been resolved.
Nov 5, 23:11 AEDT

Update - As at 9pm Wednesday 5 November AEDT

We have now restored services to all impacted sites and we will continue to monitor the network. We sincerely apologise to our customers for the disruption and thank them for their patience.

NSW Police have confirmed an investigation has commenced regarding malicious damage.
Nov 5, 22:37 AEDT

Monitoring - As at 6pm Wednesday 5 November AEDT
We have now restored services to the majority of impacted sites, and our technicians remain onsite to complete the restoration as quickly and safely as possible. We apologise to our customers for the disruption and thank them for their patience. We will continue to provide regular updates as work progresses.

Welfare checks are underway in relation to any failed attempts to connect to Triple Zero. NSW Police have confirmed an investigation has commenced.
Nov 5, 18:18 AEDT

Identified - As at 3pm Wednesday 5 November AEDT

There is an outage impacting some services in the Hunter Valley region and surrounds, we are working to restore services as quickly as possible.

Optus is responding to a fibre break which is impacting customers in the Port Stephens, Maitland, and surrounding areas. Mobile voice and mobile data services are impacted. The ability to connect to Triple Zero may be impacted for some. Optus technicians are onsite working to restore services as quickly as possible. We apologise to impacted customers and will continue to provide regular updates.

Postcodes impacted include: 2334, 2820,2318, 2316, 2325, 2319, 2324, 2320, 2823, 2156, 2321, 2335, 2326, 2423, 2330, 2329, 2333 and 2453.
Nov 5, 15:14 AEDT

Remote Outage in Mildura, Murray and Mallee, SA, VIC

Resolved - The outage impacting services in Mildura, Murray and Mallee, SA, VIC has been resolved. All services should now be back to normal.

Emergency Call service (000) status: fully operational.

If your service is still not working, please raise a fault.
Nov 5, 22:42 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Mildura, Murray and Mallee, SA, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Nov 5, 21:32 AEDT

Regional Outage in Ipswich Hinterland, QLD

Resolved - We are pleased to advise that the outage impacting services in Ipswich Hinterland, QLD has been resolved and all services should now be back to normal.

Emergency Call service (000) status: Please raise a fault if your service is still not working.
Nov 5, 20:02 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Ipswich Hinterland, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Nov 5, 19:02 AEDT

Regional Outage in Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Upper Hunter, NSW

Resolved - The outage impacting services in Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Newcastle, Port Stephens, Upper Hunter, NSW has been resolved. All services should now be back to normal.

Emergency Call service (000) status: Please ensure this service is working. If your service is still not working, kindly raise a fault.
Nov 5, 19:42 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Newcastle, Port Stephens, Upper Hunter, NSW.
Cause: Underground fibre break.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Nov 5, 19:02 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Newcastle, Port Stephens, Upper Hunter, NSW.
Cause: Underground fibre break.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Nov 5, 15:52 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Upper Hunter, NSW.
Cause: Aerial fibre break.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 5, 13:02 AEDT

Regional Outage in Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Upper Hunter, NSW

Resolved - The outage impacting services in Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Newcastle, Port Stephens, Upper Hunter, NSW has been resolved. All services should now be back to normal.

Emergency Call service (000) status: Please ensure this service is working. If your service is still not working, kindly raise a fault.
Nov 5, 19:42 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Newcastle, Port Stephens, Upper Hunter, NSW.
Cause: Underground fibre break.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Nov 5, 19:02 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Newcastle, Port Stephens, Upper Hunter, NSW.
Cause: Underground fibre break.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Nov 5, 15:52 AEDT

Investigating - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Coffs Harbour, Dural - Wisemans Ferry, Lower Hunter, Maitland, Upper Hunter, NSW.
Cause: Underground fibre break.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Nov 5, 13:02 AEDT

Remote Outage in Gippsland - East, Murray and Mallee, SA, VIC

Resolved - The outage impacting services in Gippsland - East, Mildura, Murray and Mallee, SA, VIC has been resolved. All services should now be back to normal.

Emergency Call service (000) status: Please raise a fault if your service is still not working.
Nov 5, 18:51 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Gippsland - East, Mildura, Murray and Mallee, SA, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Nov 5, 18:41 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Gippsland - East, Murray and Mallee, SA, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 5, 17:21 AEDT

Remote Outage in Adelaide Hills, Goldfields, SA, WA

Resolved - We are pleased to advise that the outage impacting services in Adelaide Hills, Goldfields, SA, and WA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 5, 16:11 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Adelaide Hills, Goldfields, SA, WA.
Cause: Power outages.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 5, 13:51 AEDT

Regional Outage in Lower North, Yorke Peninsula, SA

Resolved - We are pleased to advise that the outage impacting services in Lower North, Yorke Peninsula, SA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 5, 08:21 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lower North, Yorke Peninsula, SA.
Cause: Working with an external provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We are monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your service and appreciate your patience.
Nov 4, 09:41 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lower North, Yorke Peninsula, SA.
Cause: Collaborating with a service provider to resolve the issue.
Emergency Call Service (000): Coverage is currently lost due to this outage. Emergency calls can be made where other mobile provider coverage is available or via WiFi.

We are monitoring the situation closely and will keep you updated. Thank you for your patience.
Nov 3, 11:51 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lower North, Yorke Peninsula, SA.
Cause: Working with an external provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We are monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your service and appreciate your patience.
Nov 3, 09:52 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lower North, Yorke Peninsula, SA.
Cause: Working with an external provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We are monitoring the situation closely and will keep you updated. We apologise for the impact this is having on your service and appreciate your patience.
Nov 3, 04:01 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lower North, Yorke Peninsula, SA.
Cause: Working with an external provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We are monitoring the situation closely and will keep you updated. Thank you for your patience.
Nov 2, 22:12 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lower North, Yorke Peninsula, SA.
Cause: Working with an external provider to resolve the issue.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We are monitoring the situation closely and will keep you updated. Thank you for your patience.
Nov 2, 16:31 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lower North, Yorke Peninsula, SA.
Cause: Working with an external provider to resolve.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 2, 10:53 AEDT

Remote Outage in Kimberley, WA

Resolved - We are pleased to advise that the outage impacting services in Kimberley, WA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 5, 05:51 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Kimberley, WA.
Cause: Collaborating with a service provider to resolve the issue.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Nov 5, 03:42 AEDT

Regional Outage in Caloundra, Sunshine Coast Hinterland, QLD

Resolved - The outage impacting services in Caloundra, Sunshine Coast Hinterland, QLD has been resolved and all services should now be back to normal.

Emergency Call service (000) status: Please raise a fault if your service is still not working.
Nov 5, 01:22 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Caloundra, Sunshine Coast Hinterland, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Nov 4, 21:51 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Caloundra, Sunshine Coast Hinterland, QLD.
Cause: Under investigation.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Nov 4, 21:22 AEDT

Nov 4, 2025

Regional Outage in Snowy Mountains, NSW

Resolved - We are pleased to advise that the outage impacting services in Snowy Mountains, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 4, 23:52 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Snowy Mountains, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Nov 4, 20:11 AEDT

Regional Outage in Fleurieu - Kangaroo Island, SA

Resolved - The outage impacting services in Fleurieu - Kangaroo Island, SA has been resolved. All services should now be back to normal.

Emergency Call service (000) status: fully operational.

If your service is still not working, please raise a fault.
Nov 4, 16:32 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Fleurieu - Kangaroo Island, SA.
Cause: Under investigation.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Nov 4, 16:02 AEDT

Regional Outage in Bundaberg, QLD

Resolved - The outage impacting services in Bundaberg, QLD has been resolved and all services should now be back to normal.

Emergency Call service (000) status: fully operational.

If your service is still not working, please raise a fault.
Nov 4, 16:01 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bundaberg, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We appreciate your patience as we work to resolve the situation.
Regular updates will be provided as more information becomes available.
Nov 4, 11:32 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Bundaberg, QLD.
Cause: Under investigation.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 4, 11:11 AEDT

Regional Outage in Snowy Mountains, NSW

Resolved - The outage impacting services in Snowy Mountains, NSW has been resolved. All services should now be back to normal.

If your service is still not working, kindly raise a fault.

Thank you for your patience.
Nov 4, 15:12 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Snowy Mountains, NSW.
Cause: Under investigation.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 4, 11:32 AEDT

Regional Outage in Gympie - Cooloola, QLD

Resolved - The outage affecting services in Gympie - Cooloola, QLD has been resolved. All services should now be back to normal.

If your service is still not working, please raise a fault.
Nov 4, 15:02 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Gympie - Cooloola, QLD.
Cause: Under investigation.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Nov 4, 13:23 AEDT

Regional Outage in Snowy Mountains, NSW

Resolved - We are pleased to advise that the outage impacting services in Snowy Mountains, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 4, 15:02 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Snowy Mountains, NSW.
Cause: Power outages.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress. Thank you for your understanding.
Nov 4, 14:32 AEDT

Remote Outage in Limestone Coast, SA

Resolved - The outage impacting services in Limestone Coast, SA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 4, 13:32 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Under investigation.
Affected area: Limestone Coast, SA.
Cause: Under investigation.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Nov 4, 12:51 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Limestone Coast, SA.
Cause: Under investigation.
Emergency Call Service (000): Coverage has been lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 4, 11:51 AEDT

Regional Outage in Toowoomba, QLD

Resolved - The outage impacting services in Toowoomba, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 4, 11:21 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Toowoomba, QLD.
Cause: Under investigation.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 3, 07:23 AEDT

Regional Outage in Ipswich Hinterland, QLD

Resolved - The outage affecting services in Ipswich Hinterland, QLD has been resolved and all services should now be back to normal.

Emergency Call service (000) status: operational.

If your service is still not working, please raise a fault.
Nov 4, 07:51 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Ipswich Hinterland, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Nov 4, 04:22 AEDT

Update - There is an ongoing disruption affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Ipswich Hinterland, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this disruption. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We apologise for the inconvenience this is causing you and appreciate your patience.
Nov 3, 22:31 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Ipswich Hinterland, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 3, 16:52 AEDT

Remote Outage in Kimberley, WA

Resolved - We are pleased to advise that the outage impacting services in Kimberley, WA has been resolved. All services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 4, 07:32 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Kimberley, WA.
Cause: Collaborating with an external provider to resolve the issue.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 4, 03:42 AEDT

Remote Outage in Griffith - Murrumbidgee (West), NSW

Resolved - We are pleased to advise that the outage impacting services in Griffith - Murrumbidgee (West), NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) status is fully operational.

If your service is still not working, please raise a fault.
Nov 4, 06:51 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Griffith - Murrumbidgee (West), NSW.
Cause: Under investigation.
Emergency Call Service (000): There is loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 4, 05:01 AEDT

Nov 3, 2025

Remote Outage in Daly - Tiwi - West Arnhem, NT

Resolved - The outage impacting services in Daly - Tiwi - West Arnhem, NT has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 3, 22:31 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Under investigation.
Affected area: Daly - Tiwi - West Arnhem, NT.
Cause: Under investigation.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Nov 3, 21:21 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Daly - Tiwi - West Arnhem, NT.
Cause: Under investigation.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 3, 21:02 AEDT

Regional Outage in Ipswich Hinterland, QLD

Resolved - The outage impacting services in Ipswich Hinterland, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 3, 20:11 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Ipswich Hinterland, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Nov 3, 17:52 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Ipswich Hinterland, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We apologise for the disruption and appreciate your patience.
Nov 3, 13:51 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Ipswich Hinterland, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We apologise for the disruption and appreciate your patience.
Nov 3, 08:02 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Ipswich Hinterland, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Nov 3, 02:21 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Ipswich Hinterland, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Nov 2, 22:02 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Ipswich Hinterland, QLD.
Cause: Under investigation.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 2, 21:41 AEDT

Remote Outage in Outback - North, QLD

Resolved - We are pleased to advise that the outage impacting services in Outback - North, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 3, 16:02 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Outback - QLD North.
Cause: Power outages.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 3, 13:32 AEDT

Regional Outage in Geelong, VIC

Resolved - The outage impacting services in Geelong, VIC has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 3, 15:22 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Geelong, VIC.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Nov 3, 12:02 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Geelong, VIC.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Nov 3, 06:12 AEDT

Remote Outage in Eyre Peninsula and South West, SA

Resolved - We are pleased to advise that the outage impacting services in Eyre Peninsula and South West, SA has been resolved. All services should now be back to normal.

Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 3, 14:21 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Eyre Peninsula and South West, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We apologise for the disruption and appreciate your patience.
Nov 3, 13:42 AEDT

Investigating - amaysim is aware of an outage affecting services. Further details below:

Affected services: Under investigation.
Affected area: Eyre Peninsula and South West, SA.
Cause: Under investigation.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Nov 3, 07:51 AEDT

Remote Outage in Eyre Peninsula and South West, SA

Resolved - We are pleased to advise that the outage impacting services in Eyre Peninsula and South West, SA has been resolved. All services should now be back to normal.

Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 3, 14:21 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Eyre Peninsula and South West, SA.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We apologise for the disruption and appreciate your patience.
Nov 3, 13:42 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Eyre Peninsula and South West, SA.
Cause: Under investigation.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 3, 07:51 AEDT

Regional Outage in Adelaide Hills, SA

Resolved - The outage impacting services in Adelaide Hills, SA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 3, 01:12 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Under investigation.
Affected area: Adelaide Hills, SA.
Cause: Under investigation.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We appreciate your patience as we work to resolve the situation.
We will provide regular updates as more information becomes available.
Nov 3, 00:51 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Adelaide Hills, SA.
Cause: Under investigation.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Your understanding is appreciated.
Nov 2, 21:41 AEDT

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About This Site

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Past Incidents