amaysim Status

Jul 19, 2025

Regional Power Outage in Taree , NSW 2430

Resolved - Amaysim can advise that the outage impacting customers in Taree, NSW 2430, has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 19, 09:16 AEST

Investigating - amaysim is aware of an outage affecting services for customers in Taree, NSW 2430, caused by a power loss in the area. The outage is impacting Mobile – Voice & Internet services. The company apologizes for the inconvenience this is causing customers. Teams are working urgently to identify the cause and determine which services are affected. Efforts are focused on restoring services as quickly as possible. The time required to resolve the issue is currently unknown, but resources are being prioritized to address it. Regular updates will be provided as more information becomes available, and customers are thanked for their patience.
Jul 19, 04:13 AEST

Jul 18, 2025

Regional Outage in Horsham, VIC

Resolved - amaysim can advise that the outage impacting customers in Horsham, VIC, affecting the area within postcodes 3388, 3390, 3392, 3400, 3401, 3475, 3477, 3478, and 3480 has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We apologize for the impact the outage had on our customers and thank you for your patience.
Jul 18, 10:54 AEST

Investigating - amaysim is aware of an outage currently impacting services to customers in Horsham, VIC, due to a transmission issue. This affects the area within postcodes 3388, 3390, 3392, 3400, 3401, 3475, 3477, 3478, and 3480. The outage is impacting Mobile Voice and Data. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to restore all impacted services as soon as possible. At this stage, the time required to resolve the situation is unknown, but we are prioritizing our resources to fix the issue. We thank customers for their patience as we work to resolve the situation quickly.
Jul 18, 10:12 AEST

Planned NBN Maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 04:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 AEST

Scheduled - Due to necessary maintenance scheduled for tonight, we will not be able to immediately process new Home Internet orders between 8pm and 4am AEST. We understand this may be a little frustrating and appreciate your patience.
Jul 17, 17:07 AEST

Jul 17, 2025

Regional Outage in YARRAWONGA, VIC and SAVERNAKE, NSW 3730, 2646

Resolved - amaysim can advise that the outage impacting customers in YARRAWONGA, VIC 3730 and SAVERNAKE, NSW 2646 has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 17, 16:44 AEST

Update - amaysim is aware of an issue currently affecting services for customers in YARRAWONGA, VIC 3730 and SAVERNAKE, NSW 2646, caused by a transmission fault. Technicians are on site working urgently to restore all impacted services as soon as possible. The time required to resolve the situation is currently unknown, but resources are being prioritized to fix the issue. Customers are thanked for their patience, and regular updates will be provided as more information becomes available.
Jul 17, 10:53 AEST

Update - amaysim is aware of an issue currently affecting services for customers in YARRAWONGA, VIC 3730 and SAVERNAKE, NSW 2646, caused by a transmission fault. The issue is impacting Mobile – Voice & Internet services. The teams are working urgently to restore all affected services as soon as possible. The time required to resolve the situation is currently unknown, but resources are being prioritized to fix the problem. Customers are thanked for their patience, and regular updates will be provided as more information becomes available.
Jul 17, 04:39 AEST

Update - amaysim is aware of an issue currently affecting services for customers in YARRAWONGA, VIC and SAVERNAKE, NSW 3730, 2646, caused by a transmission fault. There is no new information since the last update, but the issue is impacting Mobile – Voice & Internet services. The teams are working urgently to restore all affected services as soon as possible. The time required to resolve the situation is currently unknown, but resources are being prioritized to fix the issue. Customers are thanked for their patience, and regular updates will be provided as more information becomes available.
Jul 16, 22:26 AEST

Update - amaysim is aware of an issue currently affecting services to customers in YARRAWONGA, VIC and SAVERNAKE, NSW 3730, 2646, due to a transmission fault. There is no new information since the last update, but the issue is impacting Mobile – Voice & Internet services. The teams are working urgently to restore all affected services as soon as possible. The time required to resolve the situation is currently unknown, but resources are being prioritized to fix the issue. Customers are thanked for their patience, and regular updates will be provided as more information becomes available.
Jul 16, 16:20 AEST

Update - amaysim is aware of an outage affecting services to customers in YARRAWONGA, VIC and SAVERNAKE, NSW 3730, 2646, caused by a transmission fault. We apologize for the inconvenience this is causing our customers. Technicians have attended the site and are currently assessing the damage. We are doing everything possible to restore services as quickly as we can. At this time, the duration of the resolution is unknown, but we are prioritizing resources to address the issue. We will provide regular updates as more information becomes available and thank customers for their patience.
Jul 16, 09:57 AEST

Update - amaysim is aware of an outage affecting services to customers in YARRAWONGA, VIC and SAVERNAKE, NSW 3730, 2646, caused by a transmission fault. We apologize for the inconvenience this is causing our customers. Technicians are scheduled to attend the site around 8:15 AEST to investigate. We are doing everything possible to restore services promptly. At this time, the duration of the resolution is unknown, but resources are being prioritized to address the issue. Regular updates will be provided as more information becomes available, and we thank customers for their patience.
Jul 16, 08:14 AEST

Investigating - amaysim is aware of an outage affecting services to customers in YARRAWONGA, VIC and SAVERNAKE, NSW 3730, 2646. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to identify the cause and determine which services have been impacted. We are doing everything possible to restore services as quickly as we can. At this time, the duration of the outage is unknown, but we are prioritizing resources to resolve the issue. We will provide regular updates as more information becomes available and thank customers for their patience.
Jul 16, 05:37 AEST

Remote Outage in ADELAIDE RIVER, NT 0846

Resolved - Amaysim can advise that the outage impacting customers in ADELAIDE RIVER, NT 0846, has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We apologize for the impact the outage had on our customers and thank you for your patience.
Jul 17, 14:05 AEST

Update - amaysim is aware of an outage affecting some services to customers in ADELAIDE RIVER, NT 0846. The issue is caused by damage to optical fibre. Fibre technicians have arrived onsite and have begun excavating at the fault location. The situation is being closely monitored, and updates will be provided regularly. We apologize for the inconvenience and appreciate your patience.
Jul 17, 09:25 AEST

Update - amaysim is aware of an outage affecting some services for customers in ADELAIDE RIVER, NT 0846. There is no new information since the last update, but the issue is related to an external provider's outage. amaysim is working with the provider and closely monitoring the situation, and will keep customers informed. The duration of the outage is currently unknown, but efforts are being prioritized to resolve it. Customers are thanked for their patience, and regular updates will be provided as more information becomes available.
Jul 17, 04:33 AEST

Update - amaysim is aware of an outage impacting some amaysim services to customers in ADELAIDE RIVER, NT 0846. The outage is caused by optical fibre damage. The situation is being monitored closely, and updates will be provided regularly as more information becomes available. We apologize for the inconvenience and thank you for your patience.
Jul 16, 22:18 AEST

Investigating - amaysim is aware of an outage affecting services for customers in ADELAIDE RIVER, NT 0846. We apologize for the inconvenience this is causing. Our teams are working urgently to identify the cause and determine which services are impacted. We are doing everything possible to restore services as quickly as we can. Currently, the time needed to resolve the issue is unknown, but we are prioritizing resources to address it. We will provide regular updates as more information becomes available and appreciate customers' patience.
Jul 16, 16:43 AEST

Regional Outage in Homebush QLD 4740

Resolved - Amaysim can advise that the outage impacting customers in Homebush QLD 4740 has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We apologize for the impact the outage had on our customers and thank you for your patience.
Jul 17, 08:36 AEST

Update - amaysim is aware of an outage currently impacting services to customers in Homebush QLD 4740 due to a power outage. The outage is affecting Mobile – Voice & Internet services. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to restore all impacted services as soon as possible. We estimate services will be back by the revised time of 8:00 AEST. We thank customers for their patience as we work to resolve the situation quickly.
Jul 17, 07:40 AEST

Update - amaysim is aware of an outage currently impacting services to customers in Homebush QLD 4740 due to a power outage. The outage is affecting Mobile – Voice & Internet services. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to restore all impacted services as soon as possible. We estimate services will be back by 7:00 AEST. We thank customers for their patience as we work to resolve the situation quickly.
Jul 17, 06:25 AEST

Investigating - amaysim is aware of an outage currently impacting services to customers in Homebush QLD 4740 due to a power loss in the area. The outage is affecting Mobile – Voice & Internet services. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to restore all affected services as soon as possible. At this stage, the time required to resolve the situation is unknown, but we are prioritizing our resources to address the issue. We thank customers for their patience as we work to resolve the situation promptly.
Jul 17, 00:00 AEST

Jul 16, 2025

Remote Outage in COLLINSVILLE, QLD - 4804

Resolved - amaysim can advise that the outage impacting amaysim customers in COLLINSVILLE, QLD - 4804 has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 16, 13:39 AEST

Investigating - amaysim is aware of an outage affecting services to customers in COLLINSVILLE, QLD 4804, caused by a loss of power in the area. The outage is impacting Mobile – Voice & Internet services. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to identify the cause and determine which services are affected. We are doing everything possible to restore services as quickly as we can. At this time, the duration of the outage is unknown, but we are prioritizing resources to resolve the issue. We will provide regular updates as more information becomes available and thank customers for their patience.
Jul 16, 09:50 AEST

Remote outage in the CUNDEELEE, WA 6434

Resolved - amaysim can advise that the outage impacting customers in CUNDEELEE, WA 6434 has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 16, 12:49 AEST

Update - amaysim is aware of an outage currently impacting services to customers in CUNDEELEE, WA 6434 due to a transmission issue. Technicians have reached the sites with the required parts. We apologize for the impact this is having on our customers. Our teams are working urgently to restore all impacted services as soon as possible. At this stage, the time to resolve the situation is unknown, but resources are being prioritized to fix the issue. We thank customers for their patience as we work to resolve the situation promptly.
Jul 16, 12:21 AEST

Update - amaysim is aware of an outage currently affecting services for customers in CUNDEELEE, WA 6434. The outage is caused by a transmission issue. At this time, the duration for resolving the situation is unknown, but resources are being prioritized to address the problem. Technicians have been engaged with the necessary equipment and have provided an estimated time of arrival as 11:30 AEST. We apologize for the inconvenience this is causing and thank customers for their patience as the situation is being urgently resolved.
Jul 16, 06:15 AEST

Investigating - amaysim is aware of an outage currently impacting services to customers in CUNDEELEE, WA 6434. The outage is affecting Mobile – Voice & Internet services. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to restore all impacted services as soon as possible. At this stage, the time required to resolve the situation is unknown, but we are prioritizing our resources to fix the issue. We thank customers for their patience as we work to resolve the situation promptly.
Jul 16, 00:31 AEST

Regional Outage in SURF BEACH, NSW 2536

Resolved - Amaysim can advise that the outage impacting customers in SURF BEACH, NSW 2536 has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 16, 10:57 AEST

Update - amaysim is aware of an outage currently impacting services to customers in SURF BEACH, NSW 2536 due to a loss of power in the area. The outage is affecting Mobile – Voice & Internet services. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to restore all impacted services as soon as possible. The revised estimated time for technicians to attend the affected site today is 09:00 AEST for further investigation. We thank customers for their patience as we work to resolve the situation promptly.
Jul 16, 08:52 AEST

Update - amaysim is aware of an outage currently impacting services to customers in SURF BEACH, NSW 2536 due to a loss of power in the area. The outage is affecting Mobile – Voice & Internet services. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to restore all impacted services as soon as possible. At this stage, the estimated time for amaysim technicians to attend the affected site is 16th July at 8:30 AM AEST for further investigation. We thank customers for their patience as we work to resolve the situation promptly.
Jul 15, 20:46 AEST

Investigating - amaysim is aware of an outage currently impacting services to customers in SURF BEACH, NSW 2536 due to a loss of power in the area. The outage is affecting Mobile – Voice & Internet services. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to restore all impacted services as soon as possible. At this stage, the time required to resolve the situation is unknown, but we are prioritizing our resources to fix the issue. We thank customers for their patience as we work to resolve the situation promptly.
Jul 15, 15:31 AEST

Regional Outage due in MALUA BAY NSW 2536

Resolved - Amaysim can advise that the outage impacting customers in MALUA BAY NSW 2536 has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 16, 10:54 AEST

Update - amaysim is aware of an outage currently impacting services to customers in MALUA BAY NSW 2536 due to a loss of power in the area. The outage is affecting Mobile – Voice & Internet services. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to restore all impacted services as soon as possible. A technician is expected to attend today at 09:00 AEST for further investigation. We thank customers for their patience as we work to resolve the situation promptly.
Jul 16, 08:54 AEST

Investigating - amaysim is aware of an outage affecting services for customers in MALUA BAY NSW 2536. We apologize for the inconvenience this is causing. Our teams are working urgently to identify the cause and determine which services are impacted. We are doing everything possible to restore services as quickly as we can. At this time, the duration of the outage is unknown, but we are prioritizing resources to resolve the issue. We will provide regular updates as more information becomes available and thank customers for their patience.
Jul 16, 04:34 AEST

Remote Outage in Alexandra Range & Cape Tribulation - QLD 4873

Resolved - amaysim can advise that the outage impacting customers in Alexandra Range & Cape Tribulation - QLD 4873 has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault. We apologize for the impact the outage had on our customers and thank you for your patience.
Jul 16, 08:17 AEST

Update - amaysim is aware of an issue currently affecting services for customers in Alexandra Range & Cape Tribulation - QLD 4873. There is no new information to share since the last update. The teams are working urgently to restore all impacted services as soon as possible. The time required to resolve the situation is currently unknown, but resources are being prioritized to address the issue. Customers are thanked for their patience, and regular updates will be provided as more information becomes available.
Jul 15, 18:19 AEST

Update - amaysim is aware of an issue currently affecting services for customers in Alexandra Range & Cape Tribulation - QLD 4873. There is no new information to share since the last update. The teams are working urgently to restore all impacted services as soon as possible. The time required to resolve the situation is currently unknown, but resources are being prioritized to address the issue. Customers are thanked for their patience, and regular updates will be provided as more information becomes available.
Jul 15, 12:58 AEST

Update - amaysim is aware of an issue currently affecting Mobile – Voice and Internet services for customers in Alexandra Range and Cape Tribulation, QLD 4873. There is no new information since the last update. The teams are working urgently to restore all impacted services as soon as possible. The estimated time for resolution is by business hours on 15th July. Regular updates will be provided as more information becomes available. Apologies are extended for the inconvenience caused to customers.
Jul 15, 06:59 AEST

Update - amaysim is aware of an issue currently affecting services for customers in Alexandra Range & Cape Tribulation - QLD 4873. The issue is impacting Mobile – Voice & Internet services. The teams are working urgently to restore all affected services as soon as possible. The time required to resolve the situation is currently unknown, but resources are being prioritized to address the issue. Customers are thanked for their patience, and regular updates will be provided as more information becomes available.
Jul 15, 00:42 AEST

Investigating - amaysim is aware of an outage affecting services for customers in Alexandra Range & Cape Tribulation - QLD 4873. The outage is impacting Mobile Voice and Internet services. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to restore all affected services as soon as possible. Currently, the time required to resolve the issue is unknown, but we are prioritizing resources to address it. We appreciate customers' patience as we work to resolve the situation quickly.
Jul 14, 19:04 AEST

Regional Outage in Dunsborough CBD - WA 6281

Resolved - amaysim can advise that the outage impacting customers in Dunsborough CBD - WA 6281 has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We apologize for the impact the outage had on our customers and thank you for your patience.
Jul 16, 03:39 AEST

Investigating - amaysim is aware of an outage currently affecting services to customers in Dunsborough CBD - WA 6281, caused by a CE/TXN issue. The outage is impacting Mobile Voice and Internet services. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to restore all affected services as soon as possible. At this time, the duration of the resolution is unknown, but we are prioritizing resources to address the issue. We thank customers for their patience as we work to resolve the situation promptly.
Jul 15, 21:53 AEST

Planned NBN Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 00:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:00 AEST

Scheduled - Due to necessary maintenance scheduled for tonight, we will not be able to immediately process new Home Internet orders between 10pm and 12am AEST. We understand this may be a little frustrating and appreciate your patience.
Jul 15, 21:08 AEST

Jul 15, 2025

Remote Outage in Collinsville, QLD

Resolved - Amaysim can advise that the outage impacting customers in Remote Outage in Collinsville, QLD 4804, has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 15, 09:39 AEST

Investigating - amaysim is aware of an outage affecting services for customers in Collinsville, QLD 4804, caused by a transmission issue. The outage is impacting mobile voice and data services. The teams are working urgently to restore all affected services as soon as possible. At this stage, the time required to resolve the situation is unknown, but resources are being prioritized to fix the issue. Apologies are extended for the inconvenience caused to customers.
Jul 15, 09:37 AEST

Remote outage in the BILYANA QLD 4816

Resolved - amaysim can advise that the outage impacting customers in BILYANA QLD 4816 has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault. We apologize for the impact the outage had on our customers and thank you for your patience.
Jul 15, 02:39 AEST

Investigating - amaysim is aware of an outage affecting services for customers in BILYANA QLD 4816. The outage is impacting Mobile Voice and Internet. We apologize for the inconvenience this is causing our customers. Our teams are working urgently to restore all affected services as soon as possible. At this stage, the time required to resolve the situation is unknown, but we are prioritizing our resources to fix the issue. We thank customers for their patience as we work to resolve the situation promptly.
Jul 15, 02:38 AEST

Jul 14, 2025

Regional Outage in Pottsville, NSW

Resolved - The outage impacting customers in Pottsville, NSW has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 14, 13:31 AEST

Update - The outage impacting customers in Pottsville, NSW has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 14, 13:31 AEST

Update - We are continuing to work on a fix for this issue. The technician is currently on-site and investigating, with support from the Transmission Engineers.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 14, 11:14 AEST

Update - We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 14, 04:04 AEST

Identified - The team is aware of an outage currently impacting services for customers in Pottsville, NSW (postcode: 2489) due to an aerial fibre break.

This outage is affecting mobile voice and data services.

We sincerely apologize for the inconvenience this is causing our customers and appreciate their patience as we work to restore services as quickly as possible.

For our latest update, the site is down due to a hardware issue. A technician has been engaged and is en-route with the necessary spares and EWP. The tentative ETA for restoration is 08:00 AEST on 14th July 2025.

We thank customers for their patience as we work to urgently resolve the situation.
Jul 13, 15:09 AEST

Update - We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 13, 08:36 AEST

Update - We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 13, 00:42 AEST

Update - We are continuing to investigate this issue.
Jul 12, 12:34 AEST

Investigating - We've identified an issue with Mobile Data and Voice in Pottsville, NSW. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 12, 12:31 AEST

Regional Third party outage NELSONS PLAINS, NSW, 2324

Resolved - The outage impacting customers has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 14, 09:36 AEST

Regional Outage in TORQUAY, VIC

Resolved - This incident has been resolved.
Jul 14, 02:51 AEST

Investigating - We've identified an issue with Mobile Data and Voice in TORQUAY, VIC (postcode: 3228). We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 13, 15:48 AEST

Jul 13, 2025

Jul 12, 2025

Regional Outage in PILLAR VALLEY, NSW

Resolved - The outage impacting customers has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 12, 15:20 AEST

Update - We are continuing to investigate this issue.
Jul 12, 12:36 AEST

Investigating - We've identified an issue with Mobile Data and Voice in PILLAR VALLEY, NSW. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 12, 12:36 AEST

Planned Mobile Maintenance

Completed - The scheduled maintenance has been completed.
Jul 12, 03:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:00 AEST

Scheduled - Due to necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 10pm and 3am AEST. We understand this may be a little frustrating and appreciate your patience.
Jul 11, 20:27 AEST

Jul 11, 2025

Jul 10, 2025

Remote Network Outage in PORT LINCOLN, SA

Resolved - The outage impacting customers in PORT LINCOLN, SA has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 23:10 AEST

Update - We have no new information to share with customers since our last update.

We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Mobile
Jul 10, 15:40 AEST

Update - We have no new information to share with customers since our last update.

We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 09:28 AEST

Identified - We've identified an issue with Mobile Data and Voice in PORT LINCOLN, SA. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 04:27 AEST

Regional Outage in The Slopes, NSW 2754

Resolved - The outage impacting customers in The Slopes, NSW 2754 has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 20:27 AEST

Identified - We've identified an issue with Mobile Data and Voice in The Slopes, NSW 2754. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 14:34 AEST

Regional Outage in Dunsborough, Eagle Bay, and Margaret River West, WA

Resolved - The outage impacting customers in Dunsborough, Eagle Bay, and Margaret River West, WA has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 19:01 AEST

Update - Services restored at Margaret River West, WA. Services in other areas still down and Under Investigation.
The teams are working urgently to confirm which services have been impacted and to restore services as soon as possible.

We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 17:06 AEST

Identified - We've identified an issue with Mobile Data and Voice in Dunsborough, Eagle Bay, and Margaret River West, WA. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 13:44 AEST

Regional Outage in Yalyalup, WA 6280

Resolved - The outage impacting customers has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 17:04 AEST

Update - The outage impacting customers has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 17:03 AEST

Update - The teams are working urgently to confirm which services have been impacted and to restore services as soon as possible.

We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 14:24 AEST

Identified - We've identified an issue with Mobile Data and Voice in Yalyalup, WA 6280. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 14:02 AEST

Regional Outage in Way Way, NSW 2447

Resolved - The outage impacting customers in Way Way, NSW 2447 has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 13:02 AEST

Identified - We've identified an issue with Mobile Data and Voice in Way Way, NSW 2447. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 12:37 AEST

Remote Outage in Corindi Beach Central, NSW

Resolved - The outage impacting customers in Corindi Beach Central, NSW has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 12:17 AEST

Update - We have no new information to share with customers since our last update.

We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 07:03 AEST

Identified - The teams have confirmed that this outage is related to a power issue and have mobilised required resources. We're sorry for the impact this is having on our customers.
Our teams are working urgently to confirm the cause, and which services have been impacted.
We are doing everything we can to restore services as soon as possible.
At this stage, we don't know how long it will take to resolve the situation, but we are prioritising our resources to fix the issue. We will provide regular updates as more information becomes available and thank customers for their patience.
Jul 10, 01:01 AEST

Investigating - We've identified an issue with Mobile Data and Voice in Corindi Beach Central NSW. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 19:10 AEST

Remote Outage in COOPERABUNG, NSW

Resolved - The outage impacting customers in COOPERABUNG, NSW has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 09:10 AEST

Update - We have no new information to share with customers since our last update.

We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 07:05 AEST

Update - The teams teams have confirmed that this outage is related to a Transmission issue and have mobilised required resources.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 00:58 AEST

Identified - We've identified an issue with Mobile Data and Voice in COOPERABUNG, NSW. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 18:39 AEST

Regional outage in Portland VIC due to power issue.

Resolved - The outage impacting customers in Portland VIC has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 04:31 AEST

Identified - We've identified an issue with Mobile Data and Voice in Portland VIC. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 22:34 AEST

Jul 9, 2025

Remote Network Outage in PORT LINCOLN, SA

Resolved - The outage impacting customers in PORT LINCOLN SA has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 9, 20:18 AEST

Identified - We've identified an issue with Mobile Data and Voice in PORT LINCOLN SA. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 16:32 AEST

Remote Outage in Kangaroo Flat, VIC 3555

Resolved - The outage impacting customers in Kangaroo Flat, VIC 3555 has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 9, 18:42 AEST

Update - Our teams are continuing to work urgently to restore all impacted services as soon as possible.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 15:37 AEST

Update - We have no new information to share with customers since our last update.

We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 9, 14:02 AEST

Identified - We've identified an issue with Mobile Data and Voice in Kangaroo Flat, VIC (Post code 3555). We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 13:49 AEST

Remote Third Party Outage in Weipa, QLD 4874

Resolved - The outage impacting customers in Weipa, QLD 4874 has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 9, 13:33 AEST

Update - We have no new information to share with customers since our last update, but we can confirm the issue is due to Third Party Provider outage. We are working with them and we're monitoring the situation closely and will keep you updated.

We're sorry for the impact this is having, and thank you for your patience.

At this stage, we don't know how long it will take to resolve the situation, but we are closely working with our Third Party Provider to fix the issue.
Jul 9, 08:57 AEST

Update - We are informed that the outage is due to Third Party Provider Outage. We are working with them and we're monitoring the situation closely and will keep you updated.

We're sorry for the impact this is having, and thank you for your patience.

At this stage, we don't know how long it will take to resolve the situation, but we are closely working with our Third Party Provider to fix the issue.
Jul 9, 02:29 AEST

Identified - We've identified an issue with Mobile Data and Voice in Weipa, QLD 4874. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 22:03 AEST

Jul 8, 2025

Regional Outage Mt Talawahl, NSW 2312

Resolved - The outage impacting customers Mt Talawahl, NSW 2312 has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 22:04 AEST

Identified - We've identified an issue with Mobile Data and Voice in Mt Talawahl, NSW 2312. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 14:11 AEST

Regional Network Outage in PORT LINCOLN, SA

Resolved - The outage impacting customers in PORT LINCOLN, SA has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
PORT LINCOLN, SA
Jul 8, 20:01 AEST

Update - We have been advised issue has been restored however will be monitoring for stability.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 19:10 AEST

Update - We have no new information to share with customers since our last update.

We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 15:38 AEST

Update - We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 09:57 AEST

Update - We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 04:07 AEST

Update - We've identified an issue with Mobile Data and Voice in PORT LINCOLN, SA, 5606. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 03:28 AEST

Identified - We've identified an issue with Mobile Data and Voice in OGMORE QLD 4706. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 03:23 AEST

Remote Network Outage in Yankalilla, SA 5203

Resolved - The outage impacting customers in Yankalilla, SA 5203 has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 12:57 AEST

Identified - We've identified an issue with Mobile Data and Voice in Yankalilla, SA 5203. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 10:06 AEST

Regional Outage in Nuriootpa, SA 5355

Resolved - The outage impacting customers in Nuriootpa, SA 5355 has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 12:55 AEST

Identified - We've identified an issue with Mobile Data and Voice in Nuriootpa, SA 5355. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 10:00 AEST

Regional Power Outage in ONE TREE HILL, SA 5114

Resolved - The outage impacting customers in ONE TREE HILL, SA 5114 has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 12:53 AEST

Identified - We've identified an issue with Mobile Data and Voice in ONE TREE HILL, SA 5114. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 09:15 AEST

Remote Outage due to post change activity in OGMORE , QLD

Resolved - The outage impacting customers in OGMORE QLD has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 12:33 AEST

Update - Tech is scheduled to be on site soon. We're sorry for the impact this is having and thank you for your patience. We will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 09:21 AEST

Update - We have no new information to share with customers since our last update.

We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 02:20 AEST

Identified - We've identified an issue with Mobile Data and Voice in OGMORE QLD 4706. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 7, 21:27 AEST

Remote Network Outage in BALBERRA, QLD 4740

Resolved - The outage impacting customers in BALBERRA, QLD 4740 has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 10:51 AEST

Identified - We've identified an issue with Mobile Data and Voice in BALBERRA, QLD 4740. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 07:41 AEST

Jul 7, 2025

Regional Network Outage in LAKESROAD, WA

Resolved - The outage impacting customers in LAKESROAD WA has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 7, 22:00 AEST

Identified - We've identified an issue with Mobile Data and Voice in LAKESROAD, WA ( Post code 6181). We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 7, 19:45 AEST

Regional Network Outage in Kangaroo Flat, VIC

Resolved - The outage impacting customers in Kangaroo Flat VIC has been resolved, and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 7, 13:04 AEST

Update - We can confirm that the site in Kangaroo Flat VIC is now up and stable.
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 7, 10:23 AEST

Update - We can confirm that the site in Kangaroo Flat VIC is now up and stable.
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 6, 22:12 AEST

Update - We can confirm that the site in Kangaroo Flat VIC is now up and stable.
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 6, 16:36 AEST

Update - We can confirm that the site in Kangaroo Flat VIC is now up and stable.
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 6, 10:54 AEST

Update - We are continuing to work on a fix for this issue.
Jul 6, 10:53 AEST

Update - We can confirm that the site in Kangaroo Flat VIC is now up and stable.
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 6, 10:53 AEST

Update - We have no new information to share with customers since our last update.

We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 6, 04:28 AEST

Identified - We've identified an issue with Mobile Data and Voice in Kangaroo Flat, VIC (Post code 3555). We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 5, 23:33 AEST

Jul 6, 2025

Regional Network Outage in Pittsworth, QLD

Resolved - The outage impacting customers in Pittsworth, QLD has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 6, 22:23 AEST

Update - The outage impacting customers in Pittsworth, QLD has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 6, 22:23 AEST

Identified - We've identified an issue with Mobile Data and Voice in Pittsworth, QLD (Postcode 4356). We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 6, 17:14 AEST

Regional Network Outage in Southside, QLD

Resolved - The outage impacting customers in Southside, QLD has been resolved, and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 6, 03:01 AEST

Identified - The issue has been identified and a fix is being implemented.
Jul 5, 23:29 AEST

Investigating - We've identified an issue with Mobile Data and Voice in Southside, QLD (Post code 4570). We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 5, 21:50 AEST

Jul 5, 2025

Regional Power Outage in Somersby, NSW

Resolved - The outage impacting customers in Somersby NSW has been resolved and all services should now be back to normal.

We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 5, 09:10 AEST

Update - We have no new information to share with customers since our last update.

We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 5, 06:20 AEST

Update - We have no new information to share with customers since our last update.

We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 5, 04:15 AEST

Update - We are continuing to work on a fix for this issue.

Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 5, 01:13 AEST

Identified - We've identified an issue with Mobile Data and Voice in Somersby, NSW [Postcode: 2250]. We're currently investigating this as a priority and will update this page when we know more.

We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 4, 19:38 AEST

About This Site

Scheduled Maintenance

Planned Mobile Maintenance Jul `20`, `2025` `22:00` - Jul `21`, `2025` `01:00` AEST

Planned NBN Maintenance Jul `21`, `2025` `02:00`-`04:30` AEST

Past Incidents

About This Site

Related

Scheduled Maintenance

Planned Mobile Maintenance Jul 20, 2025 22:00 - Jul 21, 2025 01:00 AEST

Planned NBN Maintenance Jul 21, 2025 02:00-04:30 AEST

Past Incidents

Planned Mobile Maintenance Jul `20`, `2025` `22:00` - Jul `21`, `2025` `01:00` AEST

Planned NBN Maintenance Jul `21`, `2025` `02:00`-`04:30` AEST