amaysim Status

Nov 2, 2025

Resolved - The outage impacting services in Cairns - South, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 2, 16:41 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Cairns - South, QLD.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Nov 2, 12:21 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Cairns - South, QLD.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation.
We will provide regular updates as more information becomes available.
Nov 2, 06:31 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Cairns - South, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

We apologise for the impact this is having on your service and appreciate your patience.
Nov 2, 05:22 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Cairns - South, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 1, 23:32 AEDT

Regional Outage in Wollongong, NSW

Resolved - The outage impacting services in Wollongong, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 2, 12:41 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Wollongong, NSW.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 2, 08:01 AEDT

Regional Outage in Bundaberg, QLD

Resolved - We are pleased to advise that the outage impacting services in Bundaberg, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 2, 11:32 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Bundaberg, QLD.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 2, 07:22 AEDT

Regional Outage in Gympie - Cooloola, QLD

Resolved - We are pleased to advise that the outage impacting services in Gympie - Cooloola, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 2, 03:22 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Gympie - Cooloola, QLD.
Cause: Under investigation.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 2, 01:52 AEDT

Nov 1, 2025

Remote Outage in Kimberley, WA

Resolved - We are pleased to advise that the outage impacting services in Kimberley, WA has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 1, 17:31 AEDT

Update - There is an ongoing disruption affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Kimberley, WA.
Cause: Collaboration with an external provider to resolve the issue.
Emergency Call Service (000): Calls to Emergency Services are impacted by this disruption. amaysim customers will only be able to call Emergency Services if they are within coverage of another mobile network or can call via WiFi.

We are closely monitoring the situation and will keep you updated. We apologise for the inconvenience this is causing you and appreciate your patience.
Nov 1, 15:31 AEDT

Update - There is an ongoing outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Kimberley, WA.
Cause: Collaboration with an external provider to resolve the issue.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We are closely monitoring the situation and will keep you updated. Thank you for your patience.
Nov 1, 09:42 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Kimberley, WA.
Cause: Collaborating with an external provider to resolve the issue.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress. Thank you for your understanding.
Nov 1, 04:03 AEDT

Regional Outage in Southern Highlands, NSW

Resolved - The outage impacting services in Southern Highlands, NSW has been resolved and all services should now be back to normal.

The status of the Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 1, 16:42 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Southern Highlands, NSW.
Cause: Power outages.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Nov 1, 11:11 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Southern Highlands, NSW.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 1, 05:32 AEDT

Regional Outage in Darling Downs - East, QLD

Resolved - We are pleased to advise that the outage impacting services in Darling Downs - East, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 1, 16:42 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Darling Downs - East, QLD.
Cause: Power outages.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We apologise for the disruption and appreciate your patience.
Nov 1, 12:32 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Darling Downs - East, QLD.
Cause: Power outages.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Nov 1, 06:41 AEDT

Regional Outage in Jimboomba, QLD

Resolved - We are pleased to advise that the outage impacting services in Jimboomba, QLD has been resolved and all services should now be back to normal.

Emergency Call service (000) status: The service is operational. If your service is still not working, please raise a fault.
Nov 1, 10:01 AEDT

Update - There is an ongoing outage affecting services with the following details:

Affected services: Mobile Voice and Mobile Data.
Affected area: Jimboomba, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Nov 1, 05:02 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Jimboomba, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation.
Regular updates will be provided as more information becomes available.
Oct 31, 23:11 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Jimboomba, QLD.
Cause: Under investigation.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress.
Oct 31, 22:52 AEDT

Regional Outage in Southern Highlands, NSW

Resolved - We are pleased to advise that the outage impacting services in Southern Highlands, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 1, 02:52 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Southern Highlands, NSW.
Cause: Power outages.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Nov 1, 02:52 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Southern Highlands, NSW.
Cause: Power outages.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation and will provide regular updates as more information becomes available.
Nov 1, 00:42 AEDT

Investigating - amaysim is aware of an outage affecting services. Further details below:

Affected services: Under investigation.
Affected area: Southern Highlands, NSW.
Cause: Under investigation.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or can be made via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Nov 1, 00:13 AEDT

Regional Outage in Lower Hunter, NSW

Resolved - We are pleased to advise that the outage impacting services in Lower Hunter, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Nov 1, 00:13 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Lower Hunter, NSW.
Cause: Unplanned equipment failure.
Emergency Call Service (000): There is a loss of coverage due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Oct 31, 21:42 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Lower Hunter, NSW.
Cause: Under investigation.

Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or by calling via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Oct 31, 21:12 AEDT

Oct 31, 2025

Regional Outage in Port Douglas - Daintree, QLD

Resolved - We are pleased to advise that the outage impacting services in Port Douglas - Daintree, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) status is fully operational.

If your service is still not working, please raise a fault.
Oct 31, 18:51 AEDT

Update - There is an ongoing outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Port Douglas - Daintree, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Oct 31, 01:21 AEDT

Update - There is an ongoing disruption affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Port Douglas - Daintree, QLD.
Cause: Unplanned equipment failure.

We apologise for the inconvenience this is causing you and appreciate your patience.
Oct 30, 01:32 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Port Douglas - Daintree, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): The impact on calls to Emergency Services is currently under investigation or may vary. You may not be able to contact Emergency Services using the amaysim mobile network unless you are within coverage of another mobile network provider or can call over WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Oct 29, 01:51 AEDT

Investigating - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Port Douglas - Daintree, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): The impact on calls to Emergency Services is currently under investigation or may vary. You may not be able to contact Emergency Services using the amaysim mobile network unless you are within coverage of another mobile network provider or can call over WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Oct 28, 22:06 AEDT

Regional Outage in Port Douglas - Daintree, QLD

Resolved - We are pleased to advise that the outage impacting services in Port Douglas - Daintree, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) status is fully operational.

If your service is still not working, please raise a fault.
Oct 31, 18:51 AEDT

Update - There is an ongoing outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Port Douglas - Daintree, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Oct 31, 01:21 AEDT

Update - There is an ongoing disruption affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Port Douglas - Daintree, QLD.
Cause: Unplanned equipment failure.

We apologise for the inconvenience this is causing you and appreciate your patience.
Oct 30, 01:32 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Port Douglas - Daintree, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): The impact on calls to Emergency Services is currently under investigation or may vary. You may not be able to contact Emergency Services using the amaysim mobile network unless you are within coverage of another mobile network provider or can call over WiFi.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Oct 29, 01:51 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Port Douglas - Daintree, QLD.
Cause: Under investigation.
Emergency Call Service (000): The impact on calls to Emergency Services is currently under investigation or may vary. You may not be able to contact Emergency Services using the amaysim mobile network unless you are within coverage of another mobile network provider or able to call over WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Oct 28, 22:06 AEDT

Regional Outage in Wodonga - Alpine, VIC

Resolved - We are pleased to advise that the outage impacting services in Wodonga - Alpine, VIC has been resolved. All services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Oct 31, 12:22 AEDT

Update - There is an ongoing disruption to services due to an outage:

Affected services: Mobile Voice and Mobile Data.
Affected area: Wodonga - Alpine, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. You will only be able to call Emergency Services if you are within coverage of another mobile network or can call via WiFi.

We apologise for the inconvenience this is causing and appreciate your patience.
Oct 31, 00:51 AEDT

Update - There is an ongoing outage affecting services as detailed below:

Affected services: Mobile Voice and Mobile Data.
Affected area: Wodonga - Alpine, VIC.
Cause: Unplanned equipment failure.
Emergency Call Service (000): amaysim has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Oct 30, 21:01 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Wodonga - Alpine, VIC.
Cause: Unplanned equipment failure.

We appreciate your patience as we work to resolve the situation. We will provide regular updates as more information becomes available.
Oct 30, 15:11 AEDT

Update - There is an ongoing disruption affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Wodonga - Alpine, VIC.
Cause: Unplanned equipment failure.

We apologise for the inconvenience this is causing you and appreciate your patience.
Oct 30, 11:41 AEDT

Update - There is an ongoing disruption affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Wodonga - Alpine, VIC.
Cause: Unplanned equipment failure.

We apologise for the inconvenience this is causing you and appreciate your patience.
Oct 30, 06:02 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Wodonga - Alpine, VIC.
Cause: Unplanned equipment failure.

We appreciate your patience as we work to resolve the situation. We will provide regular updates as more information becomes available.
Oct 30, 00:21 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Wodonga - Alpine, VIC.
Cause: Under investigation.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Oct 29, 23:03 AEDT

Oct 30, 2025

Regional Outage in Port Macquarie, NSW

Resolved - The outage impacting services in Port Macquarie, NSW has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Oct 30, 23:13 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Data and Mobile Voice.
Affected area: Port Macquarie, NSW.
Cause: Power outages.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency service calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Oct 30, 21:12 AEDT

Regional Outage in Townsville, QLD

Resolved - The outage impacting services in Townsville, QLD has been resolved and all services should now be back to normal.

Emergency Call service (000) status: fully operational.

If your service is still not working, please raise a fault.
Oct 30, 20:42 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Townsville, QLD.
Cause: Under investigation.
Emergency Call Service (000): Coverage is lost due to this outage. Emergency calls can be made where other mobile provider coverage is available or via WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed of the progress. Thank you for your understanding.
Oct 30, 19:32 AEDT

Remote Outage in Central Highlands (Qld), QLD

Resolved - We are pleased to advise that the outage impacting services in Central Highlands (Qld), QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Oct 30, 15:21 AEDT

Update - We are sorry that services are still disrupted by an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Central Highlands (Qld), QLD.
Cause: Power outages.

We apologise for the impact this is having on your service experience and appreciate your patience.
Oct 30, 11:32 AEDT

Update - There is an ongoing disruption affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Central Highlands (Qld), QLD.
Cause: Power outages.
Emergency Call Service (000): The impact on calls to Emergency Services is currently under investigation or may vary. You may not be able to contact Emergency Services using the amaysim mobile network unless you are within coverage of another mobile network provider or can call over WiFi.

We apologise for the inconvenience this is causing and appreciate your patience.
Oct 29, 11:42 AEDT

Update - amaysim is aware of an outage impacting services in Central Highlands (Qld), QLD due to power outages.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore them as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 28, 12:02 AEDT

Update - amaysim is aware of an outage impacting services in Central Highlands (Qld), QLD due to power outages.

The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify which services are affected and to restore them as soon as possible.
We appreciate your patience while this situation is being prioritised.
Regular updates will be provided as more information becomes available.
Oct 28, 07:41 AEDT

Update - amaysim is aware of an outage impacting services in Central Highlands (Qld), QLD due to power outages.

The issue is affecting Mobile Voice and Mobile Data.
Teams are working urgently to identify which services have been impacted and to restore them as soon as possible.
Regular updates will be provided as more information becomes available.
Oct 28, 02:01 AEDT

Update - amaysim is aware of an outage impacting services in Central Highlands (Qld), QLD due to power outages.

The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify which services are affected and to restore them as soon as possible.
We appreciate your patience while this situation is being prioritised.
Regular updates will be provided as more information becomes available.
Oct 27, 20:23 AEDT

Investigating - amaysim is aware of an outage impacting services in Central Highlands (Qld), QLD due to power outages.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore them as soon as possible.
At this stage, the time required to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 27, 14:32 AEDT

Regional Outage in Caloundra, Sunshine Coast Hinterland, QLD

Resolved - We are pleased to advise that the outage impacting services in Caloundra, Sunshine Coast Hinterland, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Oct 30, 13:01 AEDT

Update - There is an ongoing disruption to services due to an outage:

Affected services: Mobile Voice and Mobile Data.
Affected area: Caloundra, Sunshine Coast Hinterland, QLD.
Cause: Unplanned equipment failure.

We apologise for the impact this is having on your service experience and appreciate your patience.
Oct 30, 12:32 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Caloundra, Sunshine Coast Hinterland, QLD.
Cause: Unplanned equipment failure.

We appreciate your patience as we work to resolve the situation. We will provide regular updates as more information becomes available.
Oct 30, 06:51 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Caloundra, Sunshine Coast Hinterland, QLD.
Cause: Under investigation.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Oct 30, 06:32 AEDT

Regional Outage in Mackay, QLD

Resolved - The outage impacting services in Mackay, QLD has been resolved and all services should now be back to normal.

Emergency Call service (000) status: Please raise a fault if your service is still not working.
Oct 30, 11:22 AEDT

Update - There is an ongoing disruption affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Mackay, QLD.
Cause: Power outages.

We apologise for the impact this is having on your service experience and appreciate your patience.
Oct 30, 06:02 AEDT

Update - amaysim is working on restoring an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Mackay, QLD.
Cause: Power outages.

We appreciate your patience as we work to resolve the situation. Regular updates will be provided as more information becomes available.
Oct 30, 00:21 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Under investigation.
Affected area: Mackay, QLD.
Cause: Under investigation.
Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Oct 30, 00:12 AEDT

Oct 29, 2025

Regional Outage in Ipswich Hinterland, QLD

Resolved - The outage impacting services in Ipswich Hinterland, QLD has been resolved and all services should now be back to normal.

The Emergency Call service (000) is operational.

If your service is still not working, please raise a fault.
Oct 29, 13:31 AEDT

Update - There is an ongoing outage affecting services with details as follows:

Affected services: Mobile Voice and Mobile Data.
Affected area: Ipswich Hinterland, QLD.
Cause: Unplanned equipment failure.

Emergency Call Service (000): The impact on calls to Emergency Services is currently under investigation or may vary. You may not be able to contact Emergency Services using the amaysim mobile network unless you are within coverage of another mobile network provider or can call over WiFi.

We apologise for the disruption this is causing and appreciate your patience.
Oct 29, 10:21 AEDT

Update - There is an ongoing disruption affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Ipswich Hinterland, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): The impact on calls to Emergency Services is currently under investigation or may vary. You may not be able to contact Emergency Services using the amaysim mobile network unless you are within coverage of another mobile network provider or can call over WiFi.

We apologise for the inconvenience this is causing and appreciate your patience.
Oct 29, 04:31 AEDT

Investigating - amaysim is aware of an outage affecting services:

Affected services: Mobile Voice and Mobile Data.
Affected area: Ipswich Hinterland, QLD.
Cause: Unplanned equipment failure.
Emergency Call Service (000): The impact on calls to Emergency Services is currently under investigation or may vary. You may not be able to contact Emergency Services using the amaysim mobile network unless you are within coverage of another mobile network provider or able to call over WiFi.

Our teams are actively working to restore services as a priority. We will keep you informed with the progress.
Oct 28, 22:53 AEDT

Oct 28, 2025

Regional Outage in Tweed Valley, NSW

Resolved - The outage impacting services in Tweed Valley, NSW has been resolved and all services should now be back to normal.

Emergency Call service (000) is fully operational.

If your service is still not working, please raise a fault.
Oct 28, 22:06 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Tweed Valley, NSW due to power outages.

The issue is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to identify which services have been impacted and to restore them as soon as possible.
We will provide regular updates as more information becomes available.
Oct 28, 13:11 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Tweed Valley, NSW due to power outages.

The issue is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to identify which services have been impacted and to restore them as soon as possible.
We will provide regular updates as more information becomes available.
Oct 28, 07:22 AEDT

Investigating - amaysim is aware of an outage impacting services in Tweed Valley, NSW due to power outages.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore them as soon as possible.
At this stage, the time required to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 28, 01:32 AEDT

Remote Outage in Outback - North and East, SA

Resolved - amaysim can advise that the outage impacting our customers in Outback - North and East SA has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

The Emergency Call service (000) is operational.
Oct 28, 13:32 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Outback - North and East, SA due to ongoing work with an external provider.

The issue is affecting Mobile Voice and Mobile Data.
We are closely monitoring the situation and working with the external provider to resolve it.
There is no new information to share since the last update.
We will provide regular updates as more information becomes available.

Thank you for your patience during this time.
Oct 28, 11:32 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Outback - North and East, SA due to ongoing work with an external provider.

The issue is affecting Mobile Voice and Mobile Data.
We are closely monitoring the situation and working with the external provider to resolve it.
There is no new information to share since the last update.
Regular updates will be provided as more information becomes available.

We appreciate your patience during this time.
Oct 28, 05:42 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Outback - North and East, SA. The outage is affecting Mobile Voice and Mobile Data.

Details:
We are working with the service provider and monitoring the situation closely.
The duration for resolving the issue is currently unknown.
Regular updates will be provided as more information becomes available.

We appreciate your patience during this time.
Oct 28, 00:02 AEDT

Investigating - amaysim is aware of an outage impacting services to our customers in Outback - North and East, SA. We are sorry for the impact this is having on you.

Details:
Our teams are working urgently to confirm the cause and which services have been impacted.
We are doing everything we can to restore services as soon as possible.
At this stage, we don't know how long it will take to resolve the situation.
We are prioritising our resources to fix the issue.
We will provide regular updates as more information becomes available.

Thank you for your patience.
Oct 27, 22:33 AEDT

Queensland Severe Weather

Resolved - This incident has been resolved.
Oct 28, 09:54 AEDT

Identified - Due to severe weather conditions in QLD, some customers may be experiencing disruptions to their mobile services, voice calls and internet. We apologise for the inconvenience and thank you for your patience, our team is working to restore service as soon as it is safe to do so.
Oct 27, 16:41 AEDT

Regional Outage in Gympie - Cooloola, QLD

Resolved - amaysim can advise that the outage impacting our customers in Gympie - Cooloola QLD has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

The Emergency Call service (000) is operational.
Oct 28, 09:31 AEDT

Investigating - amaysim is aware of an outage impacting services in Gympie - Cooloola, QLD due to power outages.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore them as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 28, 07:12 AEDT

Planned Mobile Maintenance

Completed - The scheduled maintenance has been completed.
Oct 28, 02:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 20:00 AEDT

Scheduled - Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 8pm and 2am AEDT. We understand this may be a little frustrating and appreciate your patience
Oct 27, 09:43 AEDT

Oct 27, 2025

Regional Outage in Colac - Corangamite, Warrnambool, VIC

Resolved - amaysim can advise that the outage impacting amaysim customers in Colac - Corangamite, Warrnambool VIC, has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault.

Emergency Call service (000) status: The service is operational.
Oct 27, 23:41 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Colac - Corangamite, Warrnambool, VIC due to power outages.

The issue is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to identify which services have been impacted and to restore them as soon as possible.
We will provide regular updates as more information becomes available.
Oct 27, 20:23 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Colac - Corangamite, Warrnambool, VIC due to power outages.

The issue is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to identify which services have been impacted and to restore them as soon as possible.
We will provide regular updates as more information becomes available.
Oct 27, 12:52 AEDT

Investigating - amaysim is aware of an outage impacting services in Colac - Corangamite, Warrnambool, VIC due to power outages.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore them as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 27, 07:12 AEDT

Remote Outage in Rockhampton, QLD

Resolved - amaysim can advise that the outage impacting our customers in Rockhampton QLD has been resolved and all services should now be back to normal.

Emergency Call service (000) status: The service is operational.

If your service is still not working, please raise a fault.
Oct 27, 22:32 AEDT

Update - amaysim is aware of an outage impacting services in Rockhampton, QLD due to power outages.

The issue is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to identify the affected services and restore them as soon as possible.
We will provide regular updates as more information becomes available.

Thank you for your patience while we prioritise resolving this situation.
Oct 27, 20:23 AEDT

Update - amaysim is aware of an outage impacting services in Rockhampton, QLD due to power outages.

The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify impacted services and restore them as soon as possible.
We appreciate your patience while this situation is being prioritised.
Regular updates will be provided as more information becomes available.
Oct 27, 12:21 AEDT

Investigating - amaysim is aware of an outage impacting services in Rockhampton, QLD due to power outages:

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore them as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 27, 06:31 AEDT

Regional Outage in Wodonga - Alpine, VIC

Resolved - amaysim can advise that the outage impacting our customers in Wodonga - Alpine VIC has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

Thank you for your patience during this time.
Oct 27, 22:14 AEDT

Update - amaysim is aware of an outage impacting services in Wodonga - Alpine, VIC due to unplanned equipment failure.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to identify which services have been impacted and to restore them as soon as possible.
At this stage, the time required to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 27, 16:01 AEDT

Update - amaysim is aware of an outage impacting services in Wodonga - Alpine, VIC due to unplanned equipment failure.

The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify impacted services and restore them as soon as possible.
Regular updates will be provided as more information becomes available.
Oct 27, 10:01 AEDT

Update - amaysim is aware of an outage impacting services in Wodonga - Alpine, VIC due to unplanned equipment failure.

The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify the affected services and restore them as soon as possible.
Regular updates will be provided as more information becomes available.
Oct 26, 10:12 AEDT

Update - amaysim is aware of an outage impacting services in Wodonga - Alpine, VIC due to unplanned equipment failure.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to identify which services have been impacted and to restore them as soon as possible.
At this stage, the time required to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 25, 10:22 AEDT

Update - amaysim is aware of an outage impacting services in Wodonga - Alpine, VIC due to unplanned equipment failure.

The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify the affected services and restore them as soon as possible.
Regular updates will be provided as more information becomes available.
Oct 25, 08:32 AEDT

Update - amaysim is aware of an outage impacting services in Wodonga - Alpine, VIC due to unplanned equipment failure.

The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify the affected services and restore them as soon as possible.
Regular updates will be provided as more information becomes available.
Oct 25, 02:31 AEDT

Update - amaysim is aware of an outage impacting services in Wodonga - Alpine, VIC due to unplanned equipment failure.

The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify the affected services and restore them as soon as possible.
Regular updates will be provided as more information becomes available.
Oct 24, 20:52 AEDT

Investigating - amaysim is aware of an outage impacting services in Wodonga - Alpine, VIC due to unplanned equipment failure.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore them as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 24, 15:22 AEDT

Regional Outage in Warrnambool, VIC

Resolved - amaysim can advise that the outage impacting our customers in Warrnambool VIC has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

Thank you for your patience during this time.
Oct 27, 22:14 AEDT

Update - amaysim is aware of an outage impacting services in Warrnambool, VIC due to power outages.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore them as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 27, 20:23 AEDT

Update - amaysim is aware of an outage impacting services in Warrnambool, VIC due to power outages.

The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify the affected services and restore them as soon as possible.
We appreciate your patience while this situation is being prioritised.
Regular updates will be provided as more information becomes available.
Oct 27, 16:42 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Warrnambool, VIC due to power outages.

Details:
The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify the affected services and restore them as soon as possible.
Regular updates will be provided as more information becomes available.

We appreciate your patience as we prioritise resolving this situation.
Oct 27, 11:02 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Warrnambool, VIC due to power outages.

Details:
The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify impacted services and restore them as soon as possible.
Regular updates will be provided as more information becomes available.

We appreciate your patience as we prioritise resolving this situation.
Oct 27, 05:11 AEDT

Investigating - amaysim is aware of an outage impacting services in Warrnambool, VIC due to power outages.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore them as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 26, 23:32 AEDT

Remote Outage in Whitsunday, QLD

Resolved - amaysim can advise that the outage impacting our customers in Whitsunday QLD has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

Thank you for your patience during this time.
Oct 27, 17:01 AEDT

Investigating - amaysim is aware of an outage impacting services in Whitsunday, QLD. The outage is affecting Mobile Voice and Mobile Data.

The teams are working urgently to confirm the cause and which services have been impacted. Everything is being done to restore services as soon as possible. At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue. Regular updates will be provided as more information becomes available. Thank you for your patience.
Oct 27, 14:02 AEDT

Remote Outage in Rockhampton, QLD

Resolved - amaysim can advise that the outage impacting our customers in Rockhampton QLD has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault.

Emergency Call service (000) status: fully operational.
Oct 27, 16:01 AEDT

Investigating - amaysim is aware of an outage impacting services to our customers in Rockhampton, QLD.

Details:
Our teams are working urgently to confirm the cause and identify which services have been affected.
We are doing everything possible to restore services as soon as possible.
At this stage, the time required to resolve the situation is unknown.
Resources are being prioritised to fix the issue.
Regular updates will be provided as more information becomes available.

Thank you for your patience.
Oct 27, 15:31 AEDT

Remote Outage in Rockhampton, QLD

Resolved - amaysim can advise that the outage impacting our customers in Rockhampton QLD has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

Thank you for your patience during this time.
Oct 27, 15:51 AEDT

Update - amaysim is aware of an outage impacting services in Rockhampton, QLD due to power outages.

The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify affected services and restore them as soon as possible.
We appreciate your patience while this situation is being prioritised.
Regular updates will be provided as more information becomes available.
Oct 27, 15:01 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Rockhampton, QLD due to power outages:

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore them as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 27, 09:21 AEDT

Investigating - amaysim is aware of an outage impacting services to our customers in Rockhampton, QLD.

Details:
Our teams are working urgently to confirm the cause and identify which services have been affected.
We are doing everything possible to restore services as soon as possible.
At this stage, the time required to resolve the situation is unknown.
Resources are being prioritised to fix the issue.
Regular updates will be provided as more information becomes available.

Thank you for your patience.
Oct 27, 08:41 AEDT

Remote Outage in Central Highlands (Qld), QLD

Resolved - amaysim can advise that the outage impacting our customers in Central Highlands (Qld), QLD, has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

Thank you for your patience.
Oct 27, 13:21 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Central Highlands (Qld), QLD. We apologise for the inconvenience this is causing.

Details:
Our teams are working urgently to confirm the cause and identify which services have been affected.
We are doing everything possible to restore services as soon as we can.
At this stage, the time required to resolve the situation is unknown.
We are prioritising resources to address the issue.
Regular updates will be provided as more information becomes available.

Thank you for your patience.
Oct 26, 22:41 AEDT

Investigating - amaysim is aware of an outage impacting services to our customers in Central Highlands (Qld), QLD.

Details:
Our teams are working urgently to confirm the cause and identify which services have been affected.
We are doing everything possible to restore services as soon as we can.
At this stage, the time required to resolve the situation is unknown.
We are prioritising resources to fix the issue.
Regular updates will be provided as more information becomes available.

Thank you for your patience.
Oct 26, 18:51 AEDT

Remote Outage in Rockhampton, QLD

Resolved - The outage impacting amaysim customers in Rockhampton QLD has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

The Emergency Call service (000) is operational.
Oct 27, 12:23 AEDT

Investigating - amaysim is aware of an outage impacting services to our customers in Rockhampton, QLD. We are sorry for the impact this is having on you.

Details of the situation are as follows:
Our teams are working urgently to confirm the cause and identify which services have been affected.
We are doing everything possible to restore services as soon as we can.
At this stage, the time required to resolve the issue is unknown.
We are prioritising our resources to fix the problem.
Regular updates will be provided as more information becomes available.

Thank you for your patience during this time.
Oct 27, 11:53 AEDT

Remote Outage in South East Coast, TAS

Resolved - amaysim can advise that the outage impacting our customers in South East Coast TAS has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

Thank you for your patience during this time.
Oct 27, 09:53 AEDT

Update - amaysim is aware of an outage impacting services to our customers in South East Coast, TAS due to unplanned equipment failure.

The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify which services are impacted and to restore them as soon as possible.
Regular updates will be provided as more information becomes available.
Oct 26, 17:01 AEDT

Update - amaysim is aware of an outage impacting services to our customers in South East Coast, TAS due to unplanned equipment failure.

Details:
The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify impacted services and restore them as soon as possible.
Regular updates will be provided as more information becomes available.
Oct 25, 17:12 AEDT

Update - amaysim is aware of an outage impacting services to our customers in South East Coast, TAS due to unplanned equipment failure.

Details:
The issue is affecting Mobile Voice and Mobile Data.
There is no new information to share since the last update.
Teams are working urgently to identify the affected services and restore them as soon as possible.
Regular updates will be provided as more information becomes available.
Oct 24, 17:32 AEDT

Update - amaysim is aware of an outage affecting services for customers in the South East Coast and Tasmania due to unplanned equipment failure. There is no new information since the last update, but it is confirmed that Mobile Voice and Mobile Data services are impacted. We apologise for the inconvenience caused to our customers. Our teams are working urgently to identify the affected services and restore them as quickly as possible. We appreciate customers' patience as we prioritise resolving the issue and will provide regular updates as more information becomes available.
Oct 24, 06:01 AEDT

Update - amaysim is aware of an outage affecting services for customers in the South East Coast and Tasmania due to unplanned equipment failure. There is no new information to share since the last update, but it is confirmed that Mobile Voice and Mobile Data services are impacted. We apologise for the inconvenience caused to our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. We appreciate customers' patience as we prioritise resolving the issue and will provide regular updates as more information becomes available.
Oct 23, 17:21 AEDT

Update - amaysim is aware of an outage affecting services for customers in the South East Coast and Tasmania due to unplanned equipment failure. There is no new information since the last update, but it is confirmed that Mobile Voice and Mobile Data services are impacted. We apologise for the inconvenience caused to our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. We appreciate customers' patience while we prioritise resolving the issue and will provide regular updates as more information becomes available.
Oct 22, 17:31 AEDT

Update - amaysim is aware of an outage affecting services for customers in the South East Coast and Tasmania due to unplanned equipment failure. The outage is impacting Mobile Voice and Mobile Data. We apologise for the inconvenience caused to our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. At this stage, the time required to resolve the issue is unknown, but we are prioritising resources to fix it. We thank customers for their patience and will provide regular updates as more information becomes available.
Oct 21, 17:51 AEDT

Update - amaysim is aware of an outage affecting services for customers in the South East Coast and Tasmania due to unplanned equipment failure. The outage is impacting Mobile Voice and Mobile Data services. We apologise for the inconvenience caused to our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. At this stage, the time required to resolve the issue is unknown, but we are prioritising resources to fix it. We thank customers for their patience and will provide regular updates as more information becomes available.
Oct 21, 12:52 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in the South East Coast and Tasmania. We apologise for the inconvenience caused. Our teams are working urgently to identify the cause and determine which services are affected. We are doing everything possible to restore services promptly. At this time, the duration of the resolution is unknown, but we are prioritising resources to address the issue. Regular updates will be provided as more information becomes available, and we thank customers for their patience.
Oct 21, 08:51 AEDT

Regional Outage in Jimboomba, QLD

Resolved - amaysim is aware of an outage impacting services in Jimboomba, QLD due to planned works on site.

The outage is impacting mobile towers.
We expect services to be back up and running on 27/10/2025 AEST.
Oct 27, 09:53 AEDT

Investigating - amaysim is aware of an outage impacting services in Jimboomba, QLD due to unplanned equipment failure.

The teams are working urgently to confirm which services have been impacted and to restore services as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as the situation is being addressed.
Regular updates will be provided as more information becomes available.
Oct 27, 03:12 AEDT

Regional Outage in Yarra Ranges, VIC

Resolved - amaysim can advise that the outage impacting our customers in Yarra Ranges VIC has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

Thank you for your patience during this time.
Oct 27, 09:01 AEDT

Investigating - amaysim is aware of an outage impacting services in Yarra Ranges, VIC due to power outages.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore them as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 27, 04:52 AEDT

Regional Outage in Upper Goulburn Valley, VIC

Resolved - amaysim can advise that the outage impacting our customers in Upper Goulburn Valley VIC has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

Thank you for your patience during this time.
Oct 27, 08:53 AEDT

Investigating - amaysim is aware of an outage impacting services in Upper Goulburn Valley, VIC due to power outages.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore them as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 27, 03:51 AEDT

Regional Outage in Burnie - Ulverstone, TAS

Resolved - amaysim can advise that the outage impacting our customers in Burnie - Ulverstone TAS has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

Emergency Call service (000) status: The Emergency Call service is operational.
Oct 27, 01:02 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Burnie - Ulverstone, TAS due to ongoing work with an external provider to resolve the issue.

The outage is affecting Mobile Voice and Mobile Data.
We are closely monitoring the situation and working with the external provider.
There is no new information to share since the last update.
We will provide regular updates as more information becomes available.
Oct 26, 22:41 AEDT

Investigating - amaysim is aware of an outage impacting services to our customers in Burnie - Ulverstone, TAS. The outage is affecting Mobile Voice and Mobile Data.

The outage is impacting Mobile Voice and Mobile Data.
We are working with the service provider, monitoring the situation closely.
At this stage, the time to resolve the issue is unknown.
We are actively collaborating with the service provider to fix the problem.
Regular updates will be provided as more information becomes available.
Oct 26, 16:52 AEDT

Oct 26, 2025

Regional Outage in Central Highlands (Qld), QLD

Resolved - amaysim can advise that the outage impacting amaysim customers in Central Highlands (Qld), QLD, has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault.

Emergency Call service (000) status: The service is operational following the resolution of the outage.
Oct 26, 14:31 AEDT

Investigating - amaysim is aware of an outage impacting services in Central Highlands (Qld), QLD due to power outages.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore them as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 26, 13:11 AEDT

Remote Outage in Yorke Peninsula, SA

Resolved - amaysim can advise that the outage impacting our customers in Yorke Peninsula SA has been resolved and all services should now be back to normal.

Emergency Call service (000) status: The service is operational.

If your service is still not working, please raise a fault.
Oct 26, 11:01 AEDT

Investigating - amaysim is aware of an outage impacting services to our customers in Yorke Peninsula, SA.

Details:
Our teams are working urgently to confirm the cause and identify which services have been affected.
We are doing everything possible to restore services as soon as we can.
At this stage, the time required to resolve the situation is unknown.
Resources are being prioritised to fix the issue.
Regular updates will be provided as more information becomes available.

Thank you for your patience during this time.
Oct 26, 09:22 AEDT

Remote Outage in Central Highlands (Qld), QLD

Resolved - amaysim can advise that the outage impacting amaysim customers in Central Highlands (Qld), QLD, has been resolved and all services should now be back to normal. If your service is still not working, kindly raise a fault.

Emergency Call service (000) status: The service is operational following the resolution of the outage.
Oct 26, 02:11 AEDT

Update - amaysim is aware of an outage impacting services in Central Highlands (Qld), QLD due to power outages.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore them as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 26, 00:31 AEDT

Investigating - amaysim is aware of an outage impacting services to our customers in Central Highlands (Qld), QLD.

Details:
Our teams are working urgently to confirm the cause and identify which services have been affected.
We are doing everything possible to restore services as soon as we can.
At this stage, the time required to resolve the situation is unknown.
We are prioritising resources to address the issue.
Regular updates will be provided as more information becomes available.

Thank you for your patience.
Oct 26, 00:21 AEDT

Regional Outage in Gawler - Two Wells, SA

Resolved - amaysim can advise that the outage impacting our customers in Gawler - Two Wells SA has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

Thank you for your patience during this time.
Oct 26, 02:02 AEDT

Investigating - amaysim is aware of an outage impacting services in Gawler - Two Wells, SA due to power outages.

The outage is affecting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been impacted and to restore services as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 25, 21:51 AEDT

Oct 25, 2025

Regional Outage in Hornsby, NSW

Resolved - amaysim can advise that the outage impacting our customers in Hornsby NSW has been resolved and all services should now be back to normal.

Emergency Call service (000) status: The service is operational. If your service is still not working, please raise a fault.
Oct 25, 19:13 AEDT

Investigating - amaysim is aware of an outage impacting services to our customers in Hornsby, NSW due to power outages.

The outage is impacting Mobile Voice and Mobile Data.
Our teams are working urgently to confirm which services have been affected and to restore them as soon as possible.
At this stage, the time to resolve the situation is unknown, but resources are being prioritised to fix the issue.
We appreciate your patience as we work to resolve the situation urgently.
Regular updates will be provided as more information becomes available.
Oct 25, 18:42 AEDT

Regional Outage in Burnie - Ulverstone, TAS

Resolved - amaysim can advise that the outage impacting our customers in Burnie - Ulverstone TAS has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

Thank you for your patience during this time.
Oct 25, 19:01 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Burnie - Ulverstone, TAS. The outage is affecting Mobile Voice and Mobile Data.

The outage is impacting Mobile Voice and Mobile Data.
We are working with the service provider, monitoring the situation closely.
At this stage, the time to resolve the issue is unknown.
We are actively collaborating with the service provider to fix the problem.
Regular updates will be provided as more information becomes available.
Oct 25, 18:41 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Burnie - Ulverstone, TAS due to ongoing work with an external provider to resolve the issue.

The outage is affecting Mobile Voice and Mobile Data.
We are closely monitoring the situation and working with the external provider.
There is no new information to share since the last update.
We will provide regular updates as more information becomes available.
Oct 25, 17:31 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Burnie - Ulverstone, TAS due to ongoing work with an external provider to resolve the issue.

The outage is affecting Mobile Voice and Mobile Data.
We are closely monitoring the situation and working with the external provider.
There is no new information to share since the last update.
We will provide regular updates as more information becomes available.

Thank you for your patience during this time.
Oct 25, 11:41 AEDT

Update - amaysim is aware of an outage impacting services to our customers in Burnie - Ulverstone, TAS due to ongoing work with an external provider to resolve the issue.

The outage is affecting Mobile Voice and Mobile Data.
We are closely monitoring the situation and working with the external provider.
There is no new information to share since the last update.
We will provide regular updates as more information becomes available.
Oct 25, 06:01 AEDT

Investigating - amaysim is aware of an outage impacting services to our customers in Burnie - Ulverstone, TAS. The outage is affecting Mobile Voice and Mobile Data.

The outage is impacting Mobile Voice and Mobile Data.
We are working with the service provider, monitoring the situation closely.
At this stage, the time to resolve the issue is unknown.
We are actively collaborating with the service provider to fix the problem.
Regular updates will be provided as more information becomes available.
Oct 25, 00:22 AEDT

Regional Outage in Augusta - Margaret River - Busselton, WA

Resolved - amaysim can advise that the outage impacting amaysim customers in Augusta - Margaret River - Busselton WA has been resolved and all services should now be back to normal.

If your service is still not working, please raise a fault.

The Emergency Call service (000) is operational.
Oct 25, 09:42 AEDT

Investigating - amaysim is aware of an outage impacting services in Augusta - Margaret River - Busselton, WA. The outage is affecting Mobile Voice and Mobile Data.

The teams are working urgently to confirm the cause and which services have been impacted. Efforts are being made to restore services as soon as possible. At this stage, the time required to resolve the situation is unknown. Resources are being prioritised to fix the issue. Regular updates will be provided as more information becomes available.
Oct 25, 09:02 AEDT

Remote Outage in Yorke Peninsula, SA

Resolved - amaysim can advise that the outage impacting our customers in Yorke Peninsula SA has been resolved and all services should now be back to normal.

Emergency Call service (000) status: The service is operational.

If your service is still not working, please raise a fault.
Oct 25, 08:51 AEDT

Investigating - amaysim is aware of an outage impacting services to our customers in Yorke Peninsula, SA.

Details:
Our teams are working urgently to confirm the cause and identify which services have been affected.
We are doing everything possible to restore services as soon as we can.
At this stage, the time required to resolve the situation is unknown.
Resources are being prioritised to fix the issue.
Regular updates will be provided as more information becomes available.

Thank you for your patience during this time.
Oct 25, 07:11 AEDT

Oct 24, 2025

Oct 23, 2025

Regional Outage in Port Macquarie, NSW

Resolved - amaysim can advise that the outage affecting amaysim customers in Port Macquarie NSW has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault. We apologise for the inconvenience caused and thank customers for their patience.
Oct 23, 09:41 AEDT

Update - amaysim is aware of an outage affecting services for customers in Port Macquarie, NSW, caused by power outages. There is no new information since the last update, but it is confirmed that Mobile Voice and Mobile Data services are impacted. We apologise for the inconvenience this is causing our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. We appreciate customers' patience while we prioritise resolving the situation and will provide regular updates as more information becomes available.
Oct 23, 04:32 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in Port Macquarie, NSW, caused by power outages. The disruption is impacting Mobile Voice and Mobile Data services. We apologise for the inconvenience this is causing our customers. Our teams are working urgently to identify the affected services and restore them as quickly as possible. At this time, the duration of the outage is unknown, but we are prioritising resources to resolve the issue. We thank customers for their patience and will provide regular updates as more information becomes available.
Oct 22, 22:42 AEDT

Planned NBN Maintenance

Completed - The scheduled maintenance has been completed.
Oct 23, 04:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:00 AEDT

Scheduled - Due to necessary maintenance scheduled for tonight, we will not be able to immediately process new Home Internet orders between 6pm and 4:30am AEDT. We understand this may be a little frustrating and appreciate your patience.
Oct 21, 18:33 AEDT

Oct 22, 2025

Regional Outage in Bringelly - Green Valley, NSW

Resolved - amaysim can advise that the outage affecting amaysim customers in Bringelly - Green Valley NSW has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault. We apologise for the inconvenience caused and thank customers for their patience.
Oct 22, 22:32 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in Bringelly - Green Valley, NSW, caused by power outages. The disruption is impacting Mobile Voice and Mobile Data services. We apologise for the inconvenience this is causing our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. At this time, the duration of the outage is unknown, but we are prioritising resources to resolve the issue promptly. We thank customers for their patience and will provide regular updates as more information becomes available.
Oct 22, 21:23 AEDT

Regional Outage in Southern Highlands, NSW

Resolved - amaysim can advise that the outage affecting customers in Southern Highlands NSW has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault. We apologise for the inconvenience caused and thank customers for their patience.
Oct 22, 22:31 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in Southern Highlands, NSW. We apologise for the inconvenience caused. Our teams are working urgently to identify the cause and determine which services are affected. We are doing everything possible to restore services as quickly as we can. At this time, the duration of the disruption is unknown, but we are prioritising resources to resolve the issue. We will provide regular updates as more information becomes available and thank customers for their patience.
Oct 22, 21:23 AEDT

Regional Outage in Southern Highlands, NSW

Resolved - amaysim can advise that the outage affecting customers in Southern Highlands NSW has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault. We apologise for the inconvenience caused and thank customers for their patience.
Oct 22, 22:31 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in Southern Highlands, NSW. We apologise for the inconvenience caused. Our teams are working urgently to identify the cause and determine which services are affected. We are doing everything possible to restore services as quickly as we can. At this time, the duration of the resolution is unknown, but we are prioritising resources to address the issue. We will provide regular updates as more information becomes available and thank customers for their patience.
Oct 22, 21:23 AEDT

Remote Outage in Creswick - Daylesford - Ballan, Mildura, VIC

Resolved - amaysim can advise that the outage affecting customers in Creswick, Daylesford, Ballan, and Mildura VIC has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault. We apologise for the inconvenience caused and thank customers for their patience.
Oct 22, 18:22 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in Creswick, Daylesford, Ballan, and Mildura, VIC. The disruption is impacting Mobile Voice and Mobile Data. We are working with the relevant service provider, monitoring the situation closely, and will keep you updated. We apologise for the inconvenience and appreciate your patience. At this stage, the time required to resolve the issue is unknown, but efforts are ongoing to fix the problem. Regular updates will be provided as more information becomes available.
Oct 22, 12:32 AEDT

Remote Outage in Goldfields, WA

Resolved - amaysim can advise that the outage affecting amaysim customers in Goldfields WA has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault. We apologise for the inconvenience caused and thank customers for their patience.
Oct 22, 15:02 AEDT

Update - amaysim is aware of an outage affecting services for customers in Goldfields, WA, caused by unplanned equipment failure. There is no new information since the last update, but the issue is confirmed to be impacting Mobile Voice and Mobile Data. We apologise for the inconvenience this is causing our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. We appreciate customers' patience while we prioritise resolving the situation. Regular updates will be provided as more information becomes available.
Oct 22, 13:53 AEDT

Update - amaysim is aware of an outage affecting services for customers in Goldfields, WA, caused by unplanned equipment failure. There is no new information since the last update, but the issue is confirmed to be impacting Mobile Voice and Mobile Data. We apologise for the inconvenience this is causing our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. We appreciate customers' patience while we prioritise resolving the situation. Regular updates will be provided as more information becomes available.
Oct 22, 08:01 AEDT

Update - amaysim is aware of an outage affecting services for customers in Goldfields, WA, caused by unplanned equipment failure. There is no new information since the last update, but the issue is confirmed to be impacting Mobile Voice and Mobile Data. We apologise for the inconvenience this is causing our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. We appreciate customers' patience while we prioritise resolving the situation. Regular updates will be provided as more information becomes available.
Oct 22, 02:11 AEDT

Update - amaysim is aware of an outage affecting services for customers in Goldfields, WA, caused by unplanned equipment failure. There is no new information since the last update, but the issue is confirmed to be impacting Mobile Voice and Mobile Data. We apologise for the inconvenience this is causing our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. We appreciate customers' patience as we prioritise resolving the situation and will provide regular updates as more information becomes available.
Oct 21, 20:32 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in Goldfields, WA due to unplanned equipment failure. The outage is impacting Mobile Voice and Mobile Data. We apologise for the inconvenience caused to our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. At this stage, the time required to resolve the issue is unknown, but we are prioritising resources to fix it. We thank customers for their patience and will provide regular updates as more information becomes available.
Oct 21, 14:41 AEDT

Regional Outage in Southern Highlands, NSW

Resolved - amaysim can advise that the outage affecting customers in Southern Highlands NSW has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault. We apologise for the inconvenience caused and thank customers for their patience.
Oct 22, 11:03 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in Southern Highlands, NSW, caused by unplanned equipment failure. The outage is impacting Mobile Voice and Mobile Data. We apologise for the inconvenience this is causing our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. At this stage, the time required to resolve the issue is unknown, but we are prioritising resources to fix it. We thank customers for their patience and will provide regular updates as more information becomes available.
Oct 22, 07:41 AEDT

Remote Outage in Far North, QLD

Resolved - amaysim can advise that the outage affecting amaysim customers in Far North QLD has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault. We apologise for the inconvenience caused and thank customers for their patience.
Oct 22, 08:32 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in Far North, QLD. The outage is impacting Mobile Voice and Mobile Data. We are working with the relevant service provider, monitoring the situation closely, and will keep you updated. We apologise for the inconvenience and thank you for your patience. At this stage, we do not know how long it will take to resolve the issue, but we are actively working with the service provider to fix it. Regular updates will be provided as more information becomes available.
Oct 22, 04:12 AEDT

Oct 21, 2025

Regional Outage in Upper Goulburn Valley, VIC

Resolved - amaysim can advise that the outage affecting amaysim customers in Upper Goulburn Valley VIC has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault. We apologise for the impact the outage had on our customers and thank them for their patience.
Oct 21, 18:52 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in Upper Goulburn Valley, VIC due to unplanned equipment failure. The outage is impacting Mobile Voice and Mobile Data. We apologise for the inconvenience caused to our customers. Our teams are working urgently to identify which services have been affected and to restore them as soon as possible. At this stage, the time required to resolve the issue is unknown, but we are prioritising resources to fix the problem. We thank customers for their patience and will provide regular updates as more information becomes available.
Oct 21, 14:22 AEDT

Remote Outage in Eyre Peninsula and South West, SA

Resolved - amaysim can advise that the outage affecting customers in Eyre Peninsula and South West SA has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault. We apologise for the inconvenience caused and thank customers for their patience.
Oct 21, 16:31 AEDT

Update - amaysim is aware of an outage affecting services for customers in Eyre Peninsula and South West, SA, caused by power outages. The disruption is impacting Mobile Voice and Mobile Data services. We apologise for the inconvenience this is causing our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. At this time, the duration of the outage is unknown, but we are prioritising resources to resolve the issue promptly. We thank customers for their patience and will provide regular updates as more information becomes available.
Oct 21, 13:32 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in Eyre Peninsula and South West, SA, caused by power outages. The disruption is impacting Mobile Voice and Mobile Data services. We apologise for the inconvenience this is causing our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. At this time, the duration of the outage is unknown, but we are prioritising resources to resolve the issue promptly. We thank customers for their patience and will provide regular updates as more information becomes available.
Oct 21, 13:31 AEDT

Remote Outage in Eyre Peninsula and South West, SA

Resolved - This incident has been resolved.
Oct 21, 13:49 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in Eyre Peninsula and South West, SA, caused by power outages. The disruption is impacting Mobile Voice and Mobile Data services. We apologise for the inconvenience this is causing our customers. Our teams are working urgently to identify the affected services and restore them as soon as possible. At this time, the duration of the outage is unknown, but we are prioritising resources to resolve the issue promptly. We thank customers for their patience and will provide regular updates as more information becomes available.
Oct 21, 12:01 AEDT

Remote Outage in Eyre Peninsula and South West, SA

Resolved - This incident has been resolved.
Oct 21, 13:49 AEDT

Update - amaysim is aware of an outage affecting services for customers in Eyre Peninsula and South West, South Australia, caused by power outages. The disruption is impacting Mobile Voice and Mobile Data services. We apologise for the inconvenience this is causing our customers. Our teams are working urgently to identify the affected services and restore them as quickly as possible. At this time, the duration of the outage is unknown, but we are prioritising resources to resolve the issue. We thank customers for their patience and will provide regular updates as more information becomes available.
Oct 21, 11:42 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in Eyre Peninsula and South West, South Australia. We apologise for the inconvenience caused. Our teams are working urgently to identify the cause and determine which services are affected. We are doing everything possible to restore services promptly. At this time, the duration of the disruption is unknown, but we are prioritising resources to resolve the issue. Regular updates will be provided as more information becomes available, and we thank customers for their patience.
Oct 21, 11:01 AEDT

Planned System Maintenance

Completed - The scheduled maintenance has been completed.
Oct 21, 11:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 10:00 AEDT

Scheduled - Due to short but necessary scheduled maintenance, you might experience delays in receiving transaction emails between 10am and 11am AEDT. We appreciate your patience.
Oct 20, 22:31 AEDT

Oct 20, 2025

Regional Outage in Sunbury, VIC

Resolved - amaysim can advise that the outage affecting customers in Sunbury VIC has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault. We apologise for the inconvenience caused and thank customers for their patience.
Oct 20, 13:41 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in Sunbury, VIC. We apologise for the inconvenience caused. Our teams are working urgently to identify the cause and determine which services are affected. We are doing everything possible to restore services promptly. At this time, the duration of the resolution is unknown, but we are prioritising resources to address the issue. Regular updates will be provided as more information becomes available, and we thank customers for their patience.
Oct 20, 13:02 AEDT

Oct 19, 2025

Remote Outage in Goldfields, WA

Resolved - amaysim can advise that the outage affecting amaysim customers in Goldfields WA has been resolved and all services should now be back to normal. If your service is still not working, please raise a fault. We apologise for the inconvenience caused and thank customers for their patience.
Oct 19, 21:52 AEDT

Investigating - amaysim is aware of an outage affecting services for customers in Goldfields, WA due to unplanned equipment failure. The outage is impacting Mobile Voice and Mobile Data. We apologise for the inconvenience this is causing our customers. Our teams are working urgently to identify which services have been affected and to restore them as soon as possible. At this stage, the time required to resolve the issue is unknown, but we are prioritising resources to fix it. We thank customers for their patience and will provide regular updates as more information becomes available.
Oct 19, 20:33 AEDT

About This Site

Past Incidents

About This Site

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Past Incidents