Visit our support site.
Investigating - We've identified an issue with Mobile Data and Voice in TORQUAY, VIC (postcode: 3228). We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 13, 2025 - 15:48 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 13, 2025 - 15:48 AEST
Identified - The team is aware of an outage currently impacting services for customers in Pottsville, NSW (postcode: 2489) due to an aerial fibre break.
This outage is affecting mobile voice and data services.
We sincerely apologize for the inconvenience this is causing our customers and appreciate their patience as we work to restore services as quickly as possible.
For our latest update, the site is down due to a hardware issue. A technician has been engaged and is en-route with the necessary spares and EWP. The tentative ETA for restoration is 08:00 AEST on 14th July 2025.
We thank customers for their patience as we work to urgently resolve the situation.
Jul 13, 2025 - 15:09 AEST
This outage is affecting mobile voice and data services.
We sincerely apologize for the inconvenience this is causing our customers and appreciate their patience as we work to restore services as quickly as possible.
For our latest update, the site is down due to a hardware issue. A technician has been engaged and is en-route with the necessary spares and EWP. The tentative ETA for restoration is 08:00 AEST on 14th July 2025.
We thank customers for their patience as we work to urgently resolve the situation.
Jul 13, 2025 - 15:09 AEST
Update - We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 13, 2025 - 08:36 AEST
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 13, 2025 - 08:36 AEST
Update - We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 13, 2025 - 00:42 AEST
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 13, 2025 - 00:42 AEST
Update - We are continuing to investigate this issue.
Jul 12, 2025 - 12:34 AEST
Jul 12, 2025 - 12:34 AEST
Investigating - We've identified an issue with Mobile Data and Voice in Pottsville, NSW. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 12, 2025 - 12:31 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 12, 2025 - 12:31 AEST
About This Site
You can check this page for information about any planned maintenance or other major outages.
Need more help? Simply visit https://www.amaysim.com.au/help/contact to get in touch.
Uptime over the past 90 days. View historical uptime.
Mobile
Major Outage
90 days ago
97.49
% uptime
Today
Our website
Operational
90 days ago
100.0
% uptime
Today
Home Internet
Operational
90 days ago
99.86
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jul 13, 2025
Unresolved incidents: Regional Outage in TORQUAY, VIC, Regional Outage in Pottsville, NSW.
Jul 12, 2025
Resolved -
The outage impacting customers has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 12, 15:20 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 12, 15:20 AEST
Update -
We are continuing to investigate this issue.
Jul 12, 12:36 AEST
Jul 12, 12:36 AEST
Investigating -
We've identified an issue with Mobile Data and Voice in PILLAR VALLEY, NSW. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 12, 12:36 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 12, 12:36 AEST
Completed -
The scheduled maintenance has been completed.
Jul 12, 03:00 AEST
Jul 12, 03:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:00 AEST
Jul 11, 22:00 AEST
Scheduled -
Due to necessary maintenance scheduled for tonight, you might have some trouble activating, or making changes to your mobile service between 10pm and 3am AEST. We understand this may be a little frustrating and appreciate your patience.
Jul 11, 20:27 AEST
Jul 11, 20:27 AEST
Jul 11, 2025
Jul 10, 2025
Resolved -
The outage impacting customers in PORT LINCOLN, SA has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 23:10 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 23:10 AEST
Update -
We have no new information to share with customers since our last update.
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Mobile
Jul 10, 15:40 AEST
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Mobile
Jul 10, 15:40 AEST
Update -
We have no new information to share with customers since our last update.
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 09:28 AEST
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 09:28 AEST
Identified -
We've identified an issue with Mobile Data and Voice in PORT LINCOLN, SA. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 04:27 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 04:27 AEST
Resolved -
The outage impacting customers in The Slopes, NSW 2754 has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 20:27 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 20:27 AEST
Identified -
We've identified an issue with Mobile Data and Voice in The Slopes, NSW 2754. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 14:34 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 14:34 AEST
Resolved -
The outage impacting customers in Dunsborough, Eagle Bay, and Margaret River West, WA has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 19:01 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 19:01 AEST
Update -
Services restored at Margaret River West, WA. Services in other areas still down and Under Investigation.
The teams are working urgently to confirm which services have been impacted and to restore services as soon as possible.
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 17:06 AEST
The teams are working urgently to confirm which services have been impacted and to restore services as soon as possible.
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 17:06 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Dunsborough, Eagle Bay, and Margaret River West, WA. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 13:44 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 13:44 AEST
Resolved -
The outage impacting customers has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 17:04 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 17:04 AEST
Update -
The outage impacting customers has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 17:03 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 17:03 AEST
Update -
The teams are working urgently to confirm which services have been impacted and to restore services as soon as possible.
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 14:24 AEST
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 14:24 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Yalyalup, WA 6280. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 14:02 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 14:02 AEST
Resolved -
The outage impacting customers in Way Way, NSW 2447 has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 13:02 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 13:02 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Way Way, NSW 2447. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 12:37 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 10, 12:37 AEST
Resolved -
The outage impacting customers in Corindi Beach Central, NSW has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 12:17 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 12:17 AEST
Update -
We have no new information to share with customers since our last update.
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 07:03 AEST
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 07:03 AEST
Identified -
The teams have confirmed that this outage is related to a power issue and have mobilised required resources. We're sorry for the impact this is having on our customers.
Our teams are working urgently to confirm the cause, and which services have been impacted.
We are doing everything we can to restore services as soon as possible.
At this stage, we don't know how long it will take to resolve the situation, but we are prioritising our resources to fix the issue. We will provide regular updates as more information becomes available and thank customers for their patience.
Jul 10, 01:01 AEST
Our teams are working urgently to confirm the cause, and which services have been impacted.
We are doing everything we can to restore services as soon as possible.
At this stage, we don't know how long it will take to resolve the situation, but we are prioritising our resources to fix the issue. We will provide regular updates as more information becomes available and thank customers for their patience.
Jul 10, 01:01 AEST
Investigating -
We've identified an issue with Mobile Data and Voice in Corindi Beach Central NSW. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 19:10 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 19:10 AEST
Resolved -
The outage impacting customers in COOPERABUNG, NSW has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 09:10 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 09:10 AEST
Update -
We have no new information to share with customers since our last update.
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 07:05 AEST
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 07:05 AEST
Update -
The teams teams have confirmed that this outage is related to a Transmission issue and have mobilised required resources.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 00:58 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 10, 00:58 AEST
Identified -
We've identified an issue with Mobile Data and Voice in COOPERABUNG, NSW. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 18:39 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 18:39 AEST
Resolved -
The outage impacting customers in Portland VIC has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 04:31 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 10, 04:31 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Portland VIC. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 22:34 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 22:34 AEST
Jul 9, 2025
Resolved -
The outage impacting customers in PORT LINCOLN SA has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 9, 20:18 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 9, 20:18 AEST
Identified -
We've identified an issue with Mobile Data and Voice in PORT LINCOLN SA. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 16:32 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 16:32 AEST
Resolved -
The outage impacting customers in Kangaroo Flat, VIC 3555 has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 9, 18:42 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 9, 18:42 AEST
Update -
Our teams are continuing to work urgently to restore all impacted services as soon as possible.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 15:37 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 15:37 AEST
Update -
We have no new information to share with customers since our last update.
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 9, 14:02 AEST
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 9, 14:02 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Kangaroo Flat, VIC (Post code 3555). We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 13:49 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 9, 13:49 AEST
Resolved -
The outage impacting customers in Weipa, QLD 4874 has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 9, 13:33 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 9, 13:33 AEST
Update -
We have no new information to share with customers since our last update, but we can confirm the issue is due to Third Party Provider outage. We are working with them and we're monitoring the situation closely and will keep you updated.
We're sorry for the impact this is having, and thank you for your patience.
At this stage, we don't know how long it will take to resolve the situation, but we are closely working with our Third Party Provider to fix the issue.
Jul 9, 08:57 AEST
We're sorry for the impact this is having, and thank you for your patience.
At this stage, we don't know how long it will take to resolve the situation, but we are closely working with our Third Party Provider to fix the issue.
Jul 9, 08:57 AEST
Update -
We are informed that the outage is due to Third Party Provider Outage. We are working with them and we're monitoring the situation closely and will keep you updated.
We're sorry for the impact this is having, and thank you for your patience.
At this stage, we don't know how long it will take to resolve the situation, but we are closely working with our Third Party Provider to fix the issue.
Jul 9, 02:29 AEST
We're sorry for the impact this is having, and thank you for your patience.
At this stage, we don't know how long it will take to resolve the situation, but we are closely working with our Third Party Provider to fix the issue.
Jul 9, 02:29 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Weipa, QLD 4874. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 22:03 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 22:03 AEST
Jul 8, 2025
Resolved -
The outage impacting customers Mt Talawahl, NSW 2312 has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 22:04 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 22:04 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Mt Talawahl, NSW 2312. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 14:11 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 14:11 AEST
Resolved -
The outage impacting customers in PORT LINCOLN, SA has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
PORT LINCOLN, SA
Jul 8, 20:01 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
PORT LINCOLN, SA
Jul 8, 20:01 AEST
Update -
We have been advised issue has been restored however will be monitoring for stability.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 19:10 AEST
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 19:10 AEST
Update -
We have no new information to share with customers since our last update.
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 15:38 AEST
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 15:38 AEST
Update -
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 09:57 AEST
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 09:57 AEST
Update -
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 04:07 AEST
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 04:07 AEST
Update -
We've identified an issue with Mobile Data and Voice in PORT LINCOLN, SA, 5606. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 03:28 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 03:28 AEST
Identified -
We've identified an issue with Mobile Data and Voice in OGMORE QLD 4706. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 03:23 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 03:23 AEST
Resolved -
The outage impacting customers in Yankalilla, SA 5203 has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 12:57 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 12:57 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Yankalilla, SA 5203. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 10:06 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 10:06 AEST
Resolved -
The outage impacting customers in Nuriootpa, SA 5355 has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 12:55 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 12:55 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Nuriootpa, SA 5355. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 10:00 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 10:00 AEST
Resolved -
The outage impacting customers in ONE TREE HILL, SA 5114 has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 12:53 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 12:53 AEST
Identified -
We've identified an issue with Mobile Data and Voice in ONE TREE HILL, SA 5114. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 09:15 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 09:15 AEST
Resolved -
The outage impacting customers in OGMORE QLD has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 12:33 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 12:33 AEST
Update -
Tech is scheduled to be on site soon. We're sorry for the impact this is having and thank you for your patience. We will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 09:21 AEST
Jul 8, 09:21 AEST
Update -
We have no new information to share with customers since our last update.
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 02:20 AEST
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 8, 02:20 AEST
Identified -
We've identified an issue with Mobile Data and Voice in OGMORE QLD 4706. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 7, 21:27 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 7, 21:27 AEST
Resolved -
The outage impacting customers in BALBERRA, QLD 4740 has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 10:51 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 8, 10:51 AEST
Identified -
We've identified an issue with Mobile Data and Voice in BALBERRA, QLD 4740. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 07:41 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 8, 07:41 AEST
Jul 7, 2025
Resolved -
The outage impacting customers in LAKESROAD WA has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 7, 22:00 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 7, 22:00 AEST
Identified -
We've identified an issue with Mobile Data and Voice in LAKESROAD, WA ( Post code 6181). We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 7, 19:45 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 7, 19:45 AEST
Resolved -
The outage impacting customers in Kangaroo Flat VIC has been resolved, and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 7, 13:04 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 7, 13:04 AEST
Update -
We can confirm that the site in Kangaroo Flat VIC is now up and stable.
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 7, 10:23 AEST
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 7, 10:23 AEST
Update -
We can confirm that the site in Kangaroo Flat VIC is now up and stable.
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 6, 22:12 AEST
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 6, 22:12 AEST
Update -
We can confirm that the site in Kangaroo Flat VIC is now up and stable.
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 6, 16:36 AEST
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 6, 16:36 AEST
Update -
We can confirm that the site in Kangaroo Flat VIC is now up and stable.
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 6, 10:54 AEST
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 6, 10:54 AEST
Update -
We are continuing to work on a fix for this issue.
Jul 6, 10:53 AEST
Jul 6, 10:53 AEST
Update -
We can confirm that the site in Kangaroo Flat VIC is now up and stable.
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 6, 10:53 AEST
The teams are actively monitoring the service to ensure continued stability.
We will continue to provide regular updates as new information becomes available.
Thank you for your patience and understanding.
Jul 6, 10:53 AEST
Update -
We have no new information to share with customers since our last update.
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 6, 04:28 AEST
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 6, 04:28 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Kangaroo Flat, VIC (Post code 3555). We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 5, 23:33 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 5, 23:33 AEST
Jul 6, 2025
Resolved -
The outage impacting customers in Pittsworth, QLD has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 6, 22:23 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 6, 22:23 AEST
Update -
The outage impacting customers in Pittsworth, QLD has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 6, 22:23 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 6, 22:23 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Pittsworth, QLD (Postcode 4356). We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 6, 17:14 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 6, 17:14 AEST
Resolved -
The outage impacting customers in Southside, QLD has been resolved, and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 6, 03:01 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 6, 03:01 AEST
Identified -
The issue has been identified and a fix is being implemented.
Jul 5, 23:29 AEST
Jul 5, 23:29 AEST
Investigating -
We've identified an issue with Mobile Data and Voice in Southside, QLD (Post code 4570). We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 5, 21:50 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 5, 21:50 AEST
Jul 5, 2025
Resolved -
The outage impacting customers in Somersby NSW has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 5, 09:10 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 5, 09:10 AEST
Update -
We have no new information to share with customers since our last update.
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 5, 06:20 AEST
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 5, 06:20 AEST
Update -
We have no new information to share with customers since our last update.
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 5, 04:15 AEST
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 5, 04:15 AEST
Update -
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 5, 01:13 AEST
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 5, 01:13 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Somersby, NSW [Postcode: 2250]. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 4, 19:38 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 4, 19:38 AEST
Jul 4, 2025
Resolved -
The outage impacting customers in Forest Hill, NSW (Postcode: 2651) has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 4, 21:25 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 4, 21:25 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Forest Hill, NSW (Postcode: 2651). We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 4, 18:58 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 4, 18:58 AEST
Resolved -
The outage impacting customers in Wandoan, Dulacca, and Taroom, QLD has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 4, 19:26 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 4, 19:26 AEST
Update -
We have no new information to share with customers since our last update.
We've been advised that heavy machinery is required to be deployed to remote site.
Restoration crew is onsite.
We're sorry for the impact this is having and thank you for your patience. We will update you in 6 hours unless a significant development occurs sooner.
Jul 4, 15:30 AEST
We've been advised that heavy machinery is required to be deployed to remote site.
Restoration crew is onsite.
We're sorry for the impact this is having and thank you for your patience. We will update you in 6 hours unless a significant development occurs sooner.
Jul 4, 15:30 AEST
Update -
We have no new information to share with customers since our last update.
We've been advised that heavy machinery is required to address the issue which is at a remote site. Deployment has been initiated, and the equipment is expected to arrive on-site today, 04/07 by 12:00 PM AEST.
We're sorry for the impact this is having and thank you for your patience. We will update you in 6 hours unless a significant development occurs sooner.
Jul 4, 09:17 AEST
We've been advised that heavy machinery is required to address the issue which is at a remote site. Deployment has been initiated, and the equipment is expected to arrive on-site today, 04/07 by 12:00 PM AEST.
We're sorry for the impact this is having and thank you for your patience. We will update you in 6 hours unless a significant development occurs sooner.
Jul 4, 09:17 AEST
Update -
We have no new information to share with customers since our last update. We're sorry for the impact this is having and thank you for your patience. We will update you in 6 hours unless a significant development occurs sooner.
Jul 4, 03:13 AEST
Jul 4, 03:13 AEST
Update -
We've been advised that heavy machinery is required to address the issue which is at a remote site. Deployment has been initiated, and the equipment is expected to arrive on-site tomorrow 04/07 by 12:00 PM AEST.
While they work to resolve the issue, we are monitoring the situation closely and will keep you updated.
We will provide regular updates as more information becomes available.
We're sorry for the impact this is having and thank you for your patience.
Jul 3, 20:59 AEST
While they work to resolve the issue, we are monitoring the situation closely and will keep you updated.
We will provide regular updates as more information becomes available.
We're sorry for the impact this is having and thank you for your patience.
Jul 3, 20:59 AEST
Update -
We are continuing to work on a fix for this issue. We are doing everything we can to restore services as soon as possible.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 3, 16:07 AEST
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 3, 16:07 AEST
Update -
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 3, 12:35 AEST
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 3, 12:35 AEST
Update -
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 3, 09:32 AEST
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 3, 09:32 AEST
Identified -
We're currently experiencing a Mobile Data and Voice outage in Wandoan, Dulacca, and Taroom, QLD which may impact your ability to connect to our services. We apologise for any inconvenience and appreciate your patience as we work to resolve this.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 3, 04:45 AEST
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 3, 04:45 AEST
Resolved -
The outage impacting customers in Somersby, NSW [Postcode: 2250] has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 4, 19:08 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 4, 19:08 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Somersby, NSW [Postcode: 2250]. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 4, 14:03 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 4, 14:03 AEST
Resolved -
The outage impacting customers in in Falls Creek, Comberton, NSW has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 4, 13:53 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 4, 13:53 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Falls Creek, Comberton, NSW (Postcode: 2540). We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 4, 13:00 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 4, 13:00 AEST
Jul 3, 2025
Resolved -
The outage impacting customers in Lake Cargelligo and Lake Cargelligo Central, NSW (Postcode: 2672) has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 3, 23:29 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 3, 23:29 AEST
Update -
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 3, 21:40 AEST
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 3, 21:40 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Lake Cargelligo and Lake Cargelligo Central, NSW. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 3, 17:54 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 3, 17:54 AEST
Resolved -
The outage impacting customers in Trinity Beach, QLD has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 3, 19:04 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 3, 19:04 AEST
Identified -
We've identified an issue with Mobile Data and Voice in Trinity Beach, QLD. We're currently investigating this as a priority and will update this page when we know more.
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 3, 18:10 AEST
We don't know how long it will take to resolve the situation at this stage, but we will update you in the next 6 hours unless a significant development occurs sooner.
Jul 3, 18:10 AEST
Resolved -
The outage impacting customers in Greghamstown and Rockley, NSW has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 3, 12:33 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 3, 12:33 AEST
Update -
We are continuing to work on a fix for this issue.
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 3, 11:00 AEST
Estimated time of recovery is unknown at this stage, but we will update you in 6 hours unless a significant development occurs sooner.
Jul 3, 11:00 AEST
Update -
We have no new information to share with customers since our last update but we can confirm the issue is impacting Mobile – Voice & Internet services.
We estimate services will be back by 03/07/2025 11:00 AEST
We thank customers for their patience as we work to resolve the situation as a priority.
Jul 3, 05:56 AEST
We estimate services will be back by 03/07/2025 11:00 AEST
We thank customers for their patience as we work to resolve the situation as a priority.
Jul 3, 05:56 AEST
Identified -
We're currently experiencing a Mobile Data and Voice outage in Greghamstown & Rockley, NSW which may impact your ability to connect to our services. We apologise for any inconvenience and appreciate your patience as we work to resolve this.
We've been advised that services should be back up and running 03/07/2025 7:00 AEST.
We will provide regular updates as more information becomes available.
Jul 3, 00:18 AEST
We've been advised that services should be back up and running 03/07/2025 7:00 AEST.
We will provide regular updates as more information becomes available.
Jul 3, 00:18 AEST
Jul 2, 2025
Resolved -
The outage impacting customers in Collinsville, QLD has been resolved and all services should now be back to normal.
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 2, 02:08 AEST
We're sorry for the impact the outage had on our customers and thank you for your patience.
Jul 2, 02:08 AEST
Identified -
We're currently experiencing a Data and Voice outage in Collinsville, QLD which may impact your ability to connect to our services. We apologise for any inconvenience and appreciate your patience as we work to resolve this.
We've been advised that services should be back up and running 02/07/2025 7:00 AEST.
We will provide regular updates as more information becomes available.
Jul 2, 00:21 AEST
We've been advised that services should be back up and running 02/07/2025 7:00 AEST.
We will provide regular updates as more information becomes available.
Jul 2, 00:21 AEST
Jul 1, 2025
No incidents reported.
Jun 30, 2025
Resolved -
This incident has been resolved.
Jun 30, 04:16 AEST
Jun 30, 04:16 AEST
Identified -
The issue has been identified and a fix is being implemented.
Jun 30, 02:19 AEST
Jun 30, 02:19 AEST
Investigating -
You might have some trouble activating or managing your account using My amaysim or the amaysim apps. We're working on resolving the issue, apologies for the inconvenience and thanks for your patience.
Jun 30, 02:07 AEST
Jun 30, 02:07 AEST
Jun 29, 2025
No incidents reported.